Panasonic Digital Imaging Systems DP-2310/3010/3510/4510/6010 Operating Instructions

							Troubleshooting
211
Problem Solving
When something unusual occurs, the display may show one of the Information Codes  listed below.  These
will help you to identify and correct the problem.
Information Codes
Info. 
CodeMeaning Possible Action Page
030 Document is misfeeding. 1. Reload the document properly. 
2. Remove the document jam.
3. Adjust ADF.19
031 Document paper is too long or jammed.
Document length exceeds 78.8 inches (2 meters).1. Reload the document properly. 
2. Remove the document jam.19
061 ADF Door (Document Return Guide) is open.  Close the ADF Door. --
400 During initial handshake, receiving station did not 
respond or communication error occurred.1. Check with the other party.
2. Reload the document and send again.--
401 Remote station required a Receiving Password to 
receive the document.
Remote station does not have Confidential Mailbox.Check the remote station. --
402 During initial handshake, communication error 
occurred.Reload the document and send again. --
403 No polling capability at the remote side. Ask remote side to set POLLED=ON. --
404/405 During initial handshake, communication error 
occurred.Reload the document and send again. --
406 Transmission Password does not match.
Receiving Password does not match.
Received from an unauthorized station in Selective 
Reception mode.Check the password or the telephone number 
in Address Book.79
94
407 No confirmation from the receiving station for the 
previous page sent.Wait a few minutes and send again. --
408/409 Remote side confirmation of previous page is illegible. Wait a few minutes and send again. --
410 Communication aborted by the transmitting side. Check with the other party. --
411 Polling password does not match. Check the polling password. 48
412 No data from the transmitting side. Check with the other party. --
414 Polling password does not match. Check the polling password. 48
415 Polling transmission error. Check the polling password. 48
416/417/
418/419Received data has too many errors. Check with the other party. --
420/421 Machine goes to receiving mode, but receives no 
command from the transmitting side.1. Remote side misdial.
2. Check with the other party.--
422/427 Interface is incompatible. Check with the other party. --
430/434 Communication error occurred while receiving. Check with the other party. --
436/490 Received data has too many errors. Check with the other party. --
456 • Unit received a confidential document or was 
requested to be polled of a confidential document 
under any of following conditions.
1. Not enough space in memory to receive the 
confidential document.
2. Confidential Mailbox is full.
3. While printing received document.
• Unit was requested to relay a document.1. Print a File List and check the contents.
2. Wait until unit finishes printing.101 
						

							Troubleshooting
212
Information Codes
492/493/ 
494Communication error occurred while receiving. Check with the other party. --
495 Telephone line disconnected. Check with the other party. --
501/502/
504Communication error occurred using the internal V.34 
Modem.Check with the other party. --
540/541/ 
542/
543/544Communication error occurred while transmitting. 1. Reload the document and send again.
2. Check with the other party.--
550 Telephone line disconnected. Check with the other party. --
552/553/
554/555Communication error occurred while receiving. Check with the other party. --
580 Sub-address transmission to a unit that has no Sub-
address function.Check the remote station. 68
581 Sub-address Password transmission to a unit that has 
no Password Sub-address function.Check the remote station. 68
630 Redial was not successful due to a busy line. Reload the document and send again. --
631 During dialing, STOP was pressed. Reload the document and send again. --
634 Redial was not successful due to no response from 
the called station or wrong number dialed.
Note: If busy tone was not detected, the machine will 
only redial once.Check the telephone number and send again. --
638 Power failure occurred during the communication. Check the power cord and plug. --
711 Incorrect LDAP settings. Check the LDAP Server Name, LDAP Log in 
Name, LDAP password, LDAP Search Base.124
712 Incorrect email address. Check the registered email address.
Check the IP Address of the SMTP Server 
with the Network Administrator.--
714 Cannot Log on to the LAN. Check the 10Base-T/100Base-TX cable 
connection. An unexpected LAN problem 
occurred. Contact the Network Administrator.--
715 TCP/IP connection timed out. Check the Internet Fax parameter settings. 
Verify the IP Address, Default Gateway IP 
Address, SMTP Server IP Address.--
716 Cannot logon to the designated SMTP Server. Check the SMTP Server IP Address setting. 
Contact the Network Administrator.--
717 Incomplete SMTP Protocol transmission. SMTP 
Server’s hard disk may be full.SMTP Server is defective.
Contact the Network Administrator.--
718 Page Memory Overflow occurred while receiving 
printing data.  The paper size selected within your 
application to print is larger than the paper size loaded 
in the cassette(s).Check the document size and resolution.
Ask originator to re-send in a supported size 
and resolution.--
719 Received data via LAN is in a format that is not 
supported.Ask the originator to re-send with a supported 
file attachment format:
* In a TIFF-F format.
* Image data conforming to recording paper
  size.--
Info. 
CodeMeaning Possible Action Page 
						

							Troubleshooting
213
Information Codes
Problem SolvingNOTE1. After identifying the problem and verifying the recommended action, if the information Codes
keep reoccuring or for help on Information Codes that appear on your machine but are not
listed above, please contact your local Panasonic Authorized Dealer.
(For mechanical failures, see the Troubleshooting section in the Operating Instructions (For
Copier) )  720 Cannot connect to the POP Server. (Incorrect POP 
Server IP Address) POP Server is down.Check the POP Server IP Address.
Contact the Network Administrator.--
721 Cannot connect to the POP Server. (User Name or 
Password error)Check the POP User Name and Password or 
the APOP settings.
Contact the Network Administrator.--
722 Failed to obtain IP address from the DHCP server. Check the 10Base-T/100Base-TX cable 
connection.
Confirm that the Internet Parameter and the 
DHCP server are correctly configured before 
turning on or turning off the power.
Contact the Network Administrator.14
725 DNS Server connection timed out. DNS Server is 
down.Check the DNS Server IP Address.
Contact the Network Administrator.--
726 Received an error response from the DNS Server. Check the POP Server Name.
Check the SMTP Server Name.--
728 The document was sent to the Internet Fax in an 
incompatible file format (PDF).
Note: PDF. file format is only used when sending an 
Internet Fax to a PC (Network Scanning).Change the XMT File Format (Fax Parameter 
#177) to TIFF.197
729 Failed to authenticate (SMTP AUTHENTICATION) 
when connecting with the SMTP server.Check the SMTP AUTHENT. User Name and 
Password.
Contact the Network Administrator.197
730 Cannot retrieve the Journal nor program the Internet 
Parameters and the Auto Dialer remotely via email 
from a PC.Check that the Fax Parameter No. 158 (PC 
REMOTE UPDATE) is set to 2:Valid.196
731 The dialer buffer for manual dialing was full (70 
stations) when the Relay Transmission Request was 
received.Request the originator to re-send the Relay 
Transmission Request after the reserved 
communication is finished.--
800/814
/816/825Unit was requested to relay a document or 
Confidential Communication but has no capability.Check with the other party. --
815 Mailbox is full. Install Optional Flash Memory Card. --
870 Memory overflow occurred while storing documents 
into memory for transmission.1. Transmit documents without storing into 
memory.
2. Install Optional Memory Card.31
Info. 
CodeMeaning Possible Action Page 
						

							Troubleshooting
214
The Verification Stamp contains ink.  When the stamp mark appears faded or hard to see, the stamp should
be replaced or refilled with ink.
[For DP-3510/4510/6010]
To remove the Stamp
Verification Stamp
1Open the ADF Input Tray.
2Open the Inner Cover with holding the green labeled tab.
3Lift up the ADF Tray.
4Open the Exit Guide while holding the green labeled tab.
P9250577 
						

							Troubleshooting
215
Verification Stamp
Problem Solving
NOTE1. Please contact your local Authorized Panasonic Dealer to purchase a new stamp. 
2. Stamp ink refills can be purchased from a stationary store. Use blue Shachihata X Stamp ink
(No. 22113) or its equivalent.
51. Remove by pulling the Stamp Assembly upward.
2. Remove the Stamp. Replace the stamp with a new one or
refill the stamp with a few drops of the specified ink into
the back of the stamp.
Verification Stamp Order No.:
       DZHT000027 (for USA and Canada)
       DZHT000004 (for other countries)
6Reinstall the Stamp Assembly. 
						

							Troubleshooting
216
Verification Stamp
[For DP-2310/3010]
To remove the Stamp
NOTE1. Please contact your local Authorized Panasonic Dealer to purchase a new stamp. 
2. Stamp ink refills can be purchased from a stationary store. Use blue Shachihata X Stamp ink
(No. 22113) or its equivalent.
1Open the ADF Input Tray.
2Open the ADF Exit Cover.
31. Remove by pulling the Stamp Assembly upward.
2. Remove the Stamp. Replace the stamp with a new one or
refill the stamp with a few drops of the specified ink into
the back of the stamp.
Verification Stamp Order No.:
       DZHT000027 (for USA and Canada)
       DZHT000004 (for other countries)
4Reinstall the Stamp Assembly. 
						

							Troubleshooting
217
Problem Solving
If you do not hear a dial tone when the   key is pressed or the incoming call does not ring on
your machine (No automatic receive).
Checking the Telephone Line
1Unplug the Telephone Line Cable from the
telephone jack that was supplied by the
telephone company.
2Plug a different regular telephone into the
same telephone jack.
3Check for dial tone through the handset.  If
there is still no dial tone, report it to your local
telephone company.
or
Call from another telephone to this number.  If
the telephone does not ring, report it to your
local telephone company.
MONITOR 
						

							memo
218 
						

							219  Appendix
Appendix
Specifications
[ For G3 Facsimile ]
CompatibilityITU-T Group 3
Coding SchemeJBIG, MH, MR, MMR (Conforms to ITU-T Recommendations)
Modem TypeITU-T  V.34, V.17, V.33, V.29, V.27 ter and V.21 
Modem Speed2,400 - 33,600 bps
Document SizeLedger/Legal/Letter/Letter-R/Invoice/Invoice-R
Max :  Platen Glass :   11 x 17 (Ledger)
ADF :   11.7 (Originals Width)
Min : Platen Glass :  No Minimum
ADF :   5.5 x 8.5 (Invoice)
Scanning MethodSheet Feeding with CCD type image sensor
Effective Scanning Width11.5 (292 mm)
Scanner Resolution Horizontal: 203 pels/inch (8 pels/mm) : Standard and Fine Resolution
: 406 pels/inch (16 pels/mm) : Super Fine Resolution
Ver t i c al: 98 lines/inch (3.85 lines/mm) : Standard Resolution
: 196 lines/inch (7.7 lines/mm) : Fine Resolution
: 391 lines/inch (15.4 lines/mm) : Super Fine Resolution
Address Book Memory Capacity200 stations (plus an additional 800 stations with the optional Hard Disk Drive
 (DP-2310/3010: DA-HD30, DP-3510/4510/6010: DA-HD60) installed) 
Each station can register up to 36 digits for each telephone number (including
pauses and spaces) and up to 15 characters for each station name
Image Memory Capacity Base Memory: 120 pages
with 4 MB Flash Memory Card: 440 pages
with 8 MB Flash Memory Card: 760 pages
(Based on ITU-T Image No.1 using Standard Resolution)
Power ConsumptionDP-3510/4510/6010 DP-2310/3010
Normal Operation Mode : Approx. 268 Wh 130 Wh
Energy-Saver Mode : Approx. 223 Wh 30 Wh
Sleep Mode : Approx. 20 Wh 18 Wh
Maximum : Approx. 1.45 kW 1.45 kW
FCC Registration Number(DP-3510/4510/6010)
BTLFA15BMGCS02-01
(DP-2310/3010)
US:ACJFA15BDP-3010
Ringer Equivalence
1.5 B 
						

							Specifications
220
[ For Internet Fax (Email) ]
Standard Compliance10Base-T Ethernet (IEEE 802.3), 100Base-TX Fast Ethernet (IEEE802.3u)
Connector Interfaces10/100 Base-TX port: RJ-45
Compatibility IETF RFC 2305, ITU-T T.37
Communication ProtocolTCP/IP, SMTP, POP3. MIME
File FormatTIFF MH [IETF RFC 2301 Profile S, F, J]
PDF (DP-2310/3010 only)
Email Receiving WidthMaximum LEDGER size