Oce ColorWave 600 User Manual

							Solve problems with print jobs
How to solve problems with print jobs
Introduction
If there is a problem with a print job, the color of the green 'Jobs - Queue' bar in the Océ
Express WebTools turns red.
The 
System Monitor section of the Océ Express WebTools displays the message: 'User
intervention required'.
The 
job that has the problem remains in the queue as an active job, displayed in bold
fonts.
 You can receive detailed information about the problem and how to 
solve this
problem via the printer operator panel.
The 

most common problem with print jobs is that the requested media for the job is not
available. The procedure below gives additional information about how the printer handles
a media request.
Note:
For more information about how to solve problems with print jobs, please refer to the
Online
 Help information in the Océ Express WebTools. You can get access to the Online
Help 
information if you click on 'Help' in the upper right corner of the Océ Express
WebTools
 
screen. Media request via the printer operator panel
1.The 
printer operator panel displays the following message. 2.
Load the media as requested.
(see

 ‘Load a media roll’  
on page 74 )
Chapter 5
 - Use the printing system 221How to solve problems with print jobs
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							Attention:
If the 'Media request time-out' expires, the 'Action after media request time-out' setting
decides if the job is put on hold or if the print job will be deleted. (see ‘Configure the
'Media 
request time-out' ’ on page 121)3. The 
printer continues printing.
Chapter 5
 - Use the printing system222How to solve problems with print jobs
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							View events
Introduction
Feedback about errors related to the processing of print jobs is displayed in the event list.
You can open the event list when you click 'View events' in the 'Jobs' tab.
Additional 
settings to view events #
Description
Value
Setting
('Preferences' -
'System proper-
ties' -
 'In case of
errors')
When this setting is set to 'On' 
the system displays
print job
 related attention messages on the printer
operator 

panel. These pop-up messages hide all other
information on the screen.
'On'
'Job 
event popup'
When this  setting is set to 'On' 
the system displays
print 
job related attention messages in the queue view
of the Express Web Tools.
Note:
When you click on an attention message, the
message is removed from the queue view of
the web

 browser you use.
In

 other web browsers the attention message
remains visible until a user clicks on it. 'On''Job event web noti-
fication'
Chapter 5
 - Use the printing system 223View events
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							Event messages
Introduction
You can open the event list when you click 'View events' in the 'Jobs' tab.
Overview 
event messages #
Troubleshoot
Event message
•Check the structure and keywords of the Océ
Job 
Ticket.
• When the user panel displays the message 'Job
memory full', delete some jobs from the system.
• Check if the printer can be reached in the net-
work.
'Partially printed job aborted due
to reception problem (protocol
error, connection
 failure, spool-
full)'
•Check the

 structure and keywords of the Océ
Job 
Ticket.
• When the user panel displays the message 'Job
memory full', delete some jobs from the system.
• Check if the printer can be reached in the net-
work.
'Job 
aborted due to reception
problem
 (protocol error, connec-
tion failure, spool-full), nothing
was 
printed'
The document type is not supported by the printer
(for 
instance, CALS file of type 2).
• Check the
 list of supported document types.
'Document 

could not be printed,
specific TIFF/CALS mode is not
supported'
The 
file is complex and the printer does not have
enough
 
memory to process it.
• Try to
 print it from an application using the
Océ 
Windows ®
 Printer Driver.
• If the
 error persists, contact Océ 
Service.
'Document could not be pro-
cessed, processing

 was aborted'
The
 
Postscript or PDF file is corrupt.
• Try to
 print it from an application using the
Océ 
Windows ®
 Printer Driver.
• If the
 error persists, contact Océ 
Service. 'PS/PDF missing or invalid data
in 
the document, one or more
pages 
not correctly printed' Chapter 5
 - Use the printing system224Event messages
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							Troubleshoot
Event message
The Postscript or PDF file causes an internal
printer error. • Try to

 print it from an application using the
Océ 
Windows ®
 Printer Driver.
• If the
 error persists, contact Océ 
Service.
'PS/PDF limitation, one or more
pages 
not correctly printed'
The 
Postscript or PDF file is complex and the
printer does
 not have enough memory to process
it. • Try

 to print it from an application using the
Océ 
Windows ®
 Printer Driver.
• If the
 error persists, contact Océ 
Service.
'PS/PDF resource issue (memo-
ry, disk), one or more pages not
correctly printed'
The 
Postscript or PDF file is complex or corrupt.
• Try to
 
print it from an application using the
Océ 
Windows ®
 Printer Driver.
• If the
 error persists, contact Océ 
Service.
'PS/PDF 
resource or language
problem, 
one or more pages not
correctly printed'
The 
file contains some non printable pages.
• The 
file could be corrupt.
• The 
graphic commands in the file could be
missing .
• The 
shift setting could be set to a value that
causes the
 image to move completely off the
paper.
'No 
pages were generated when
processing the
 document'
This 
 message can appear when the printer is reboot-
ed after a power failure and some documents 
in
the printer spool are 
corrupt.
• Reprint the job from the submission applica-
tion 
or from the Smart Inbox.
'Job 
deleted because it is not re-
coverable
 (data is corrupt or in-
complete)'
This 

message can appear when the printer is reboot-
ed after a power failure and some documents 
in
the printer spool cause 
software problems.
• Reprint the
 job from the submission applica-
tion 
or from the Smart Inbox. 'Job 
deleted because it causes a
software crash
 in 
the printer' Chapter 5
 - Use the printing system 225Event messages
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							Troubleshoot
Event message
The job has been deleted from the print queue
because 
the time-out of the media request expired
and the 'Action after media request time-out' is set
to 
'Delete the job'
• Reprint the
 job from the submission applica-
tion 
or from the Smart Inbox.
'Job 
was deleted from the queue
after a media request timeout'
•For Postscript

 
and PDF files, check if the
Adobe ©
 
PostScript ®
 3 / PDF option is autho-
rized.
'Job 
cannot be printed because
the required
 PS/PDF license is
not 
available'
•Click 
'Configuration' - 'Printer setup' and
check if
 
printing of this printer description
language 
is 'Enabled'.
'Job 
cannot be printed because
the required
 PDL is disabled'
The 
'Océ Finishing Assistant' disabled folding.
This 
can happen if the image cannot be rotated so
that 
the legend is visible after folding and fit on
the available
 media. This may also happen if the
'Océ

 Finishing Assistant' cannot detect the location
of the legend. • Disable 

'Océ Finishing Assistant' if you do not
care where your legend is after folding or if you
want 
to fold a drawing without a legend.
• load a
 larger media size if 
the rotated drawing
fits 
into the maximum foldable media width
(check 
the finisher specifications). 'Folding disabled because legend
not 
detected or rotated docu-
ment doesn’t
 fit on available
media' Chapter 5
 - Use the printing system226Event messages
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							Troubleshoot
Event message
The print job contains a non-supported structure
of embedded
 Océ Job 
Tickets. The settings you
have 
selected in the submission application are not
used. Instead, the Océ Job Ticket settings embed-
ded in the file are used for printing and identifica-
tion 
of the job. The job will appear in the print
queue 
and the Smart Inbox with its original name.
• If the settings embedded in the file contain 
a
Smart Inbox name, the job will be kept in that
Smart Inbox.
• If the

 settings embedded in the file do not
contain 
a Smart Inbox name, the job will be
kept
 in the default Smart Inbox defined in the
'System properties'.
• If you

 
do not want to use the original settings
embedded
 in the file, use Océ Publisher Select
to 
print the job. 'Print settings conflict: the docu-
ment is identified and printed
with 
the settings embedded in
the file' Chapter 5
 - Use the printing system 227Event messages
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							Chapter 5 - Use the printing system228Event messages
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							Chapter 6
The 
Océ Publisher Copy
option
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							Introduction
If you have access to an Océ TC4 scanner , the Océ TC4 Power Logic ®
 controller  appli-
cation offers the Océ Publisher Copy option.
Note:
You need a license for the Océ Publisher Copy option. This option allows you to send a scanned document directly to the Océ ColorWave 600
printer.
You can activate the Océ Publisher Copy workspace from the icon in the vertical toolbar
of the Océ TC4 Power Logic
®
 
controller application. When you activate the new Océ Publisher Copy workspace for the first time, you must
enter

 the Host Name of the Océ ColorWave 600 
printer you want to connect to. Chapter 6
 - The Océ Publisher Copy option230Introduction
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