Nortel Compact Ics 6.1 System Coordinator Guide

Auto Attendant / 91
P0603544   02 Compact ICS 6.1 Syste m Coordin ator Guide
Using the pre-recorded greetings
Pre-recorded greetings are always used when the System Answer or CCR 
are turned on, even if you do not create personalized recordings. The pre-
recorded greetings can be turned off (not erased) and/or replaced with user-
recorded substitutes. If a pre-recorded greeting is turned off, all System 
Answer and CCR features that use that greeting are affected.
Incoming calls at the attendant...

92 / Auto Attendant
Com pact ICS 6.1 System Coordinator Guide P0603544   02
System Answer on:
You have reached Bluebird Consulting. All of our operators are busy. If 
you know the extension that you want, and are using a touch tone phone, 
please dial it now. Or, hold the line and your call will be answered as soon 
as possible.
You may choose to create your own message (shown in italics following) 
instead of using the pre-recorded greetings:
You have reached Bluebird Consulting. We can’t come to the...

Auto Attendant / 93
P0603544   02 Compact ICS 6.1 Syste m Coordin ator Guide
Time available for customized greetings 
You have a total of 96 seconds of recording time to allocate to all greetings. 
If you begin by recording a 15-second company greeting, there are 
81 seconds available for the remaining greetings (96-15=81). The 
maximum length of a single recording is 32 seconds. If you exceed the 
maximum time for a single recording, an error message, accompanied by a 
tone, is given.
A greeting that is...

94 / Auto Attendant
Com pact ICS 6.1 System Coordinator Guide P0603544   02
Recording customized greetings for System 
Answer and CCR greetings
²¥¡ÜÜ
Both System Answer and CCR must be turned off to use this feature.
The customized greetings are not available to System Answer and CCR 
while you are recording. Callers hear only the pre-recorded greetings.
There are seven greetings to choose from, three user greetings and four pre-
recorded system greetings.
You can record your own user greetings with the...

Auto Attendant / 95
P0603544   02 Compact ICS 6.1 Syste m Coordin ator Guide
greeting, or Off to turn them off. If your system does not have the 
capability to allow you to record your own version of the system 
greeting (D, E, F, and G), you may select 
Sys to turn on the pre-
recorded greetings, or 
Off to turn them off. 
A greeting that is turned off is not erased. The time used by the 
greeting is not returned to the 96-second time pool.
5. Press 
≠. The display shows Greeting A: User. Your 
choices...

96 / Auto Attendant
Com pact ICS 6.1 System Coordinator Guide P0603544   02
Programming or changing CCR 
destinations
1. Press ²•°‹‹ and enter the System Coordinator password 
(the default password is  
¤‹fl›fl).
2. Press 
NEXT until the display shows CCR tree. The choices are SHOW, 
EXIT, and PREV. 
3. Press 
≠. The display shows Dial 0: and the current 
destination when the caller presses zero.
 Your choices are CHNGE and 
NEXT
.
4. Press CHNGE to select the appropriate destination.
Each number from zero...

Auto Attendant / 97
P0603544   02 Compact ICS 6.1 Syste m Coordin ator Guide
Time savers for making calls
Storing a number on a memory button for 
Autodial
You can program memory buttons for one-touch dialing of internal or 
external telephone numbers. 
Buttons used for lines, answer DNs, or handsfree/mute cannot be used as 
autodial buttons.
If the power to your Norstar system is off for more than three days, autodial 
numbers (as well as some other system programming) may be lost from the 
memory....

98 / Auto Attendant
Com pact ICS 6.1 System Coordinator Guide P0603544   02
For the M7100 or T7100 telephone, an external autodialer can be 
programmed only by using a line and not a line pool.
Using intercom as the line for Autodial
If you press the button with the ∆ label as the line for an external 
autodial number, you must include a valid line pool access code or a 
destination code. If line pool access codes or destination codes are 
changed, remember to reprogram autodial numbers.
Displays
Tip -...

Auto Attendant / 99
P0603544   02 Compact ICS 6.1 Syste m Coordin ator Guide
Using Last Number Redial
²Þ
Press ²Þ to redial the last external number you dialed.
Last Number Redial records a maximum of 24 digits.
Preventing a telephone from using Last Number 
Redial
Last Number Redial can be restricted at individual telephones.
You need the programming template found at the front of this guide. See 
‘‘Getting started with Norstar’’ on page 15 for more information.
1. Press 
²¥¥ÛßßÜÝÝ.
2. Press 
ÛÜßÝß (the...

100 / Auto Attendant
Com pact ICS 6.1 System Coordinator Guide P0603544   02
5. Press ‘ three times. The display shows Restrictions.
6. Press 
≠ twice.
7. Press 
‘. The display shows Allow last no:.
8. Press 
CHANGE to choose Y (Yes) or N (No).
Displays
Using Speed Dial
Norstar provides two types of speed dialing: system and user. 
System Speed Dial programming allows you to assign three-digit 
speed dial codes to the external numbers your co-workers call most 
frequently. 
User Speed Dial programming...