Nortel Compact Ics 6.1 System Coordinator Guide

Auto Attendant / 101
P0603544   02 Compact ICS 6.1 Syste m Coordin ator Guide
Changing and adding System Speed Dials
System Speed Dial codes are numbered from 001 to 255. The system 
coordinator assigns numbers to System Speed Dial codes for the entire 
system. See ‘‘Adding or changing a system speed dial’’ on page 31.
Adding or changing a User Speed Dial
²¥Ý
To add or change a User Speed Dial number on your telephone:
1. Press 
²¥Ý.
2. Enter a three-digit code from 256 to 279 that you want to associate...

102 / Auto Attendant
Com pact ICS 6.1 System Coordinator Guide P0603544   02
Making a speed dial call
You can quickly dial external telephone numbers that have been 
programmed onto speed dial codes.
1. Press 
²â.
2. Enter the appropriate three-digit speed dial code. 
You have entered a code outside the code range 
(001-255 for system, 256-279 for user).
There is no number stored on the speed dial code 
you have dialed.
If you want to program a line or line pool selection 
for this speed dial number,...

Auto Attendant / 103
P0603544   02 Compact ICS 6.1 Syste m Coordin ator Guide
Using Saved Number Redial
²ßà
 You can save the number of the external call you are on (provided you 
dialed the call) so that you can call it again later. Each telephone can save 
one number at a time with Saved Number Redial, not one number for each 
line.
Saving a number
Press ²ßà while you are on the call.
Saved Number Redial records a maximum of 24 digits.
Dialing a saved number
Press ²ßà when you are not on a call.
If you...

104 / Auto Attendant
Com pact ICS 6.1 System Coordinator Guide P0603544   02
4. Press ≠.
5. Press 
‘ three times. The display shows Restrictions.
6. Press 
≠ twice.
7. Press 
‘ twice. The display shows Allow saved no:.
8. Press 
CHANGE to choose Y (Yes) or N (No).
Displays
You have saved a speed dial number that 
displays a name rather than the number. The 
number is dialed correctly, but you cannot see it.
You have tried to save the number of an incoming 
call. You can only save numbers that you have...

P0603544   02 Compact ICS 6.1 Syste m Coordin ator Guide
Handling many calls at once
Using Hold
You can temporarily suspend a call by pressing ³.
When a call is on hold, an indicator flashes on all telephones that have 
access to the line. The call can be retrieved from any of these telephones. 
On the M7100 or T7100 telephone, 
³ alternates between two lines; one 
active, one on hold. These telephones cannot retrieve a call placed on hold 
by another telephone.
Retrieving a held call
You can connect to...

106 / Handling many calls at once
Com pact ICS 6.1 System Coordinator Guide P0603544   02
3. Press the line button of the call. You may hear indications from the far 
end that you are on hold (for example, tones or music).
4. When the person you were talking to returns you hear them through 
your telephone speaker. Lift the handset and talk.
Holding a call exclusively
²àá
You can put a call on Exclusive Hold so that it can be retrieved only at your 
telephone. 
Press 
²àá or ²³. The line appears busy on...

Handling many calls at once / 107
P0603544   02 Compact ICS 6.1 Syste m Coordin ator Guide
Using system-wide call appearance 
(SWCA)
This feature allows a call to maintain an appearance on the System Wide 
Call Appearance (SWCA) buttons to a group of users for the life of the call. 
There are 16 SWCA codes that can be assigned to program buttons with 
indicators. Each telephone in a group should have the same codes assigned 
to the same buttons. 
See ‘‘Programming a feature code onto a memory button’’ on...

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Each group telephone must either have a line appearance of the call coming 
in, or a free intercom button to be able to retrieve a SWCA call. The number 
of SWCA keys that can be assigned will depend on available buttons on the 
telephone. T7316, T7316E, T7316E+KIM, and T7324 telephones provide 
the broadest use of this feature since they  have the most memory keys with 
indicators. Companion, M7000/T7000 and...

Handling many calls at once / 109
P0603544   02 Compact ICS 6.1 Syste m Coordin ator Guide
SWCA indicators, call status states (auto assign)
Outgoing calls
When you make an outgoing call using the intercom key on your telephone, 
the call is automatically transferred to the first available SWCA key. Solid 
indicators appear beside the intercom button and the SWCA key on your 
telephone. All other telephones in the group also see a solid indicator 
beside the SWCA key, indicating that the line for that...

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No free call keys
If all the SWCA keys are currently occupied when a new call comes in, you 
can still put the call on Hold.
If a SWCA key has been freed up between the time you answered the 
call, and when you want to put the call on Hold, the call will transfer 
to the free SWCA key and act as described in ‘‘Incoming calls’’ on 
page 108.
If all SWCA keys are still occupied when you put the new call on 
Hold,...