Nortel Compact Ics 6.1 System Coordinator Guide
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Making calls / 81 P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Displays You cannot use Ring Again on your current call. You can only use Ring Again while you have a busy signal on an internal call or line pool request, or while an internal call is ringing. Press YES to use Ring Again. Press NO if you prefer to send a message. Can't ring again Ring Again? YES NO EXIT
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82 / Making calls Com pact ICS 6.1 System Coordinator Guide P0603544 02
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P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Auto Attendant The built-in Auto Attendant automatically answers and directs incoming calls, which can reduce or eliminate the workload for the person who answers incoming calls for an office. The Auto Attendant carries out three tasks: System Answer, Custom Call Routing (CCR) and direct extension dialing. Your installer or customer service representative enables the Auto Attendant for your Compact ICS, and programs which lines are to be...
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84 / Auto Attendant Com pact ICS 6.1 System Coordinator Guide P0603544 02 Custom Call Routing (CCR) The job of answering and transferring calls can be taken over by CCR. When someone calls on lines monitored by CCR, the system answers the call and plays a greeting you have recorded. Callers using a tone dial set can then: direct their call by pressing a digit as instructed by your greeting (for example, “to reach our salespeople, press 4”) enter an internal telephone number (a fast way for...
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Auto Attendant / 85 P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide CCR before the telephones in the group that are programmed to forward after three rings. A CCR call is forwarded by Forward on Busy, the Call Forward feature code, and Callback programming. Be sure to keep this in mind when programming the telephones in your CCR groups. When a call that was handled by CCR rings at your telephone, call information appears automatically on the display. You must subscribe to a call display...
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86 / Auto Attendant Com pact ICS 6.1 System Coordinator Guide P0603544 02 Write down the greetings or scripts that you want to record as the company greeting and business closed greeting. Refer to examples in ‘‘Recording customized greetings for System Answer and CCR greetings’’ on page 94. Organize your telephones into groups and decide what number a caller is to use to reach each group. Using the groups and numbers you have created, write down the greeting or “script” to be heard as the CCR....
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Auto Attendant / 87 P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Because System Answer answers calls and then puts them on hold, the feature should be turned off when no one is at the telephone to retrieve the calls. Turning CCR on or off ²¥¡ÜÛ 1. Press ²¥¡ÜÛ. The display shows the current status of CCR. 2. Press CHANGE or £ and enter the System Coordinator password or Basic password (the default passwords are ÛÜßÝß and ÛÛàÝÛ) to select a setting: OFF, Bus. Open, or Bus. Closed. 3....
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88 / Auto Attendant Com pact ICS 6.1 System Coordinator Guide P0603544 02 5. Press CHANGE and enter the internal number of the telephone you want to assign as the attendant telephone. Changing the language for System Answer and CCR The programmed greetings used with the auto attendant features are available in three languages. You can change which language that callers hear, or program the system to play greetings in a second language. If you record your own greeting, that custom greeting is the...
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Auto Attendant / 89 P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Setting ring delay before System Answer takes a call You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’ on page 15 for more information. 1. Press ²¥¥ÛßßÜÝÝ. 2. Press ÛÜßÝß (the default System Coordinator password). 3. Press “ twice. 4. Press ≠, ‘, and ≠. 5. Press ‘ twice. The display shows System Answer… 6. Press ≠. 7. Press CHANGE until you see the appropriate...
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90 / Auto Attendant Com pact ICS 6.1 System Coordinator Guide P0603544 02 If CCR is programmed to answer the call in less than two rings, the call information may not be captured and forwarded to telephones in the CCR group. Adding/removing telephones from CCR groups The greeting you create for CCR tells a caller to press a number to reach a group of telephones. You add or remove telephones from these groups (CCR groups) in programming. You need the programming template found at the front of this...