Nortel Compact Ics 6.1 System Coordinator Guide
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Forwarding your calls / 121 P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Forward on busy Forward on busy redirects your calls to another telephone on your Norstar system when you are busy on a call, or when you have Do Not Disturb activated at your telephone. For step-by-step instructions, see ‘‘Making changes to Call Forward on Busy’’ on page 39. Line Redirection takes precedence over Forward on busy. Calls that are redirected by Line Redirection are not affected by any Call Forward...
Page 122
122 / Forwarding your calls Com pact ICS 6.1 System Coordinator Guide P0603544 02 Forward on busy takes priority over DND on Busy. If an external call uses a target line, the call is processed according to the programming of the target line. If the target line is busy, the caller may hear a busy tone or be routed to the prime set for the target line regardless of the DND on Busy programming for the telephone. Call Forward and Voice Mail If you have a voice mail system and want it to pick up...
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Forwarding your calls / 123 P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Line Redirection Line Redirection allows you to send your external calls to a telephone outside the office. You may choose to redirect all your external lines or only some of them. Line Redirection takes precedence over the Call Forward feature. If both features are active on a telephone, incoming external calls on redirected lines are routed to the specified Selective Line Redirection (SLR) external destination....
Page 124
124 / Forwarding your calls Com pact ICS 6.1 System Coordinator Guide P0603544 02 Canceling Line Redirection 1. Press ²£¡Ý. 2. Select the lines you no longer want to be redirected. Allowing a telephone to redirect calls You can turn the redirect calls feature on and off. You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’ on page 15 for more information. 1. Press ²¥¥ÛßßÜÝÝ. 2. Press ÛÜßÝß (the default System Coordinator password). 3. Press ≠...
Page 125
Forwarding your calls / 125 P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Turning the redirect ring for a telephone on or off You can program a telephone to ring briefly (200 milliseconds) when a call is redirected on one of its lines. You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’ on page 15 for more information. 1. Press ²¥¥ÛßßÜÝÝ. 2. Press ÛÜßÝß (the default System Coordinator password). 3. Press ≠ and enter the internal...
Page 126
126 / Forwarding your calls Com pact ICS 6.1 System Coordinator Guide P0603544 02 Displays while canceling redirection Enter a valid line pool access code. You have attempted to redirect a line, but someone else has already redirected that line. Press ¥ or OVERRIDE to override the previous redirection and redirect the line as you want. You can redirect calls only on individual lines. Select the line to be used to redirect calls out of the system. Press the lines to be redirected. To undo a line...
Page 127
Forwarding your calls / 127 P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide How Line Redirection is different from Call Forward Call Forward forwards all calls that arrive at a particular telephone to another telephone within the Norstar system or over external ISDN lines. Line Redirection redirects only calls coming in on the lines that you redirect, no matter which telephones they appear on, to a telephone outside the Norstar system. Line Redirection takes precedence over Call Forward....
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128 / Forwarding your calls Com pact ICS 6.1 System Coordinator Guide P0603544 02
Page 129
P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Communicating in the office Paging ²ßâ Paging allows you to make announcements over the Norstar system using the telephone speakers, or your loudspeaker system, if one is available. Making a page announcement 1. Press ²ßâ. 2. Choose a page type. Page types are: ⁄ through the telephone speakers (internal page) ¤ through an external speaker (external page) ‹ both internal and external (combined page) 3. If necessary, choose a zone. 4. Make your...
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130 / Communicating in the office Com pact ICS 6.1 System Coordinator Guide P0603544 02 Activating and deactivating the ability to page You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’ on page 15 for more information. 1. Press ²¥¥ÛßßÜÝÝ. 2. Press ÛÜßÝß (the default System Coordinator password). 3. Press ≠ and enter the internal number of the telephone you want to program. 4. Press ≠ twice. 5. Press ‘ seven times. The display shows Paging....