Nortel Compact Ics 6.1 System Coordinator Guide

P0603544   02 Compact ICS 6.1 Syste m Coordin ator Guide
Programming Hunt Groups
The Hunt Groups feature allows a group of Norstar  or Business Series 
Terminals) BST telephones to be called by a single directory number, 
ensuring that calls are easily routed to the appropriate group.
Hunt Groups are used in situations where a group of people performing the 
same task are required to answer a number of related phone queries. Some 
typical uses of Hunt Groups are:
a sales department answering questions...

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where a call goes if all members are busy
Note: Videophones should not be placed in Hunt Groups. Hunt Groups 
allow one B channel connection at a time and videophones use two 
B channels.
Features affected by Hunt Groups include:
Auto Attendant
Call Forward All Calls
Call Forward No Answer
Call Forward on Busy
Group Pickup
Transfer via Hold
Priority Call
Line Redirection
Page Zones
Voice Call
Note: Fixed...

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Consult your customer service representative to determine your Hunt 
Group number range.
Note: Your system DN must be at least three digits long to allow Hunt 
Groups.
You need the programming template found at the front of this guide. See 
‘‘Getting started with Norstar’’ on page 15 for more information.
1. Press 
²¥¥ÛßßÜÝÝ. The display shows Password:.
2. Press 
ÛÜßÝß (the default System Coordinator password). 
The...

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5. Press MOVE to move an existing member to another place within the 
Hunt Group. The display shows the member number followed by an 
arrow.
6. Enter the new position number for the extension.
7. Press 
¨ to exit or ‘ to continue programming.
Assigning or unassigning lines to a group
You can assign one or several lines to a hunt group. 
Hunt group line notes:
Configure the prime set for a Hunt Group line to 
None to...

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Setting the distribution mode
There are three modes of call distribution:
Broadcast—rings each telephone in the group simultaneously. Calls 
are handled one at a time. Subsequent calls are queued. As soon as a 
call is picked up, the call next in the queue is presented to the Hunt 
Group without having to wait for queue time-out.
In Broadcast mode, a single incoming call rings simultaneously at all 
the telephones in...

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5. Press CHANGE to set the mode: Sequential, Rotary, Broadcast.
6. Press 
¨ to exit or ‘ to continue programming.
Setting the hunt delay
This setting allows you to program the number of rings the system permits 
at a Hunt Group set before moving on to the next telephone in the Hunt 
Group.
1. At 
Hunt groups, press ≠. The display shows Show group.
2. Enter the Hunt Group number you want to program (1-6) or press 
‘ to...

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3. Press ≠. The display shows Member DNs:.
4. Press 
‘ until the display shows If busy:.
5. Press 
CHANGE to set the mode: BusyTone, Overflow, Queue.
6. Press 
¨ to exit or ‘ to continue programming.
Programming the queue time-out
This setting allows you to program the number of seconds a call remains in 
the Hunt Group queue before it is routed to the overflow position .
1. At 
Hunt groups, press ≠. The display shows...

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6. Press CHANGE to change the overflow position.
7. Enter the new overflow position.
8. Press 
¨ to exit or ‘ to continue programming.
Setting the name
This setting allows you to program the Hunt Group name, such as 
SERVICE or SALES. The name can be up to seven characters in length. 
This name becomes the CLID display name when the DN is called.
1. At 
Hunt groups, press ≠. The display shows Show group.
2. Enter the...

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6. Press ¨ to exit or ‘ to continue programming.
Assigning a distinctive ring pattern to a 
Hunt Group
You can assign distinctive ring patterns to your Hunt Group so that calls 
can be rated in priority for the group. These distinctive ring patterns, have 
the same characteristics as for line and extension distinctive ring patterns. 
Refer to ‘‘Changing the ring on the telephone’’ on page 168 .
The Hunt Group...

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Using Silent Monitor
After you have the silent monitor parameters set up, you will be able to use 
your SM supervisor two-line display telephone to monitor external Hunt 
group calls. 
Refer to the Compact ICS Installation Guide for detailed information about 
the fields that make up this feature.
To start a session, on a silent monitor supervisor telephone, which must 
have a two-line display:
1. Enter 
²¥ÞÞâ.
2. Type...