Nortel Compact Ics 6.1 System Coordinator Guide

P0603544   02 Compact ICS 6.1 Syste m Coordin ator Guide
Transferring calls
Using the transfer feature
²àâ
Transfer allows you to direct a call to a telephone in your Norstar system, 
within the Norstar network, or external to Norstar.
Transferring a call
1. Press ²àâ.
2. Call the person to whom you want to transfer the call.
3. If you want to talk to the person to whom you are transferring the call, 
wait for them to answer, and speak to them before proceeding.
4. When you are ready to complete the...

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Com pact ICS 6.1 System Coordinator Guide P0603544   02
Transferring external calls
If an external call is transferred to a busy telephone, or not answered after 
a few rings, the call automatically rings again at the telephone from which 
it was transferred, and the display indicates that the telephone was busy or 
that no one answered.
When transferring an external call to an external number, the external call 
you are trying to transfer must be an incoming call on a disconnect...

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P0603544   02 Compact ICS 6.1 Syste m Coordin ator Guide
Displays
You are talking to the person you want to transfer 
the call to. Press
 RETRY if you decide to transfer 
the call to someone else. Press 
¨ or JOIN to 
transfer the call.
The person to whom you tried to transfer a call did 
not answer. Press
 CALLBACK or the flashing line 
button to reconnect to the call. On the M7100 or 
T7100 telephone, lift the handset.
The person to whom you tried to transfer a call 
has Do Not...

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Using Camp-on
²¡Û
You can transfer an external call to another telephone, even if all its lines 
are busy. 
1. Press 
²¡Û.
2. Dial the number of the telephone you want to camp the call to.
Camped calls appear on a line button on the receiving telephone, if one is 
available. If there is no line button available, you receive a message on the 
display and hear Camp tones.
Each system telephone can handle only one camped call...

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P0603544   02 Compact ICS 6.1 Syste m Coordin ator Guide
Parking a call
²àÝ
You can suspend a call so that it can be retrieved from any telephone in 
your system.
1. Press 
²àÝ.
2. Use the Page feature (
²ßâ) or press PAGE to announce the 
retrieval code displayed by your telephone.
Retrieving a parked call
1. Select an internal line. (On  M7100/T7100 telephones, pick up the 
handset.)
2. Dial the Call Park retrieval code.
You have tried to camp an internal call. You can 
only...

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Using Call Park
When you park a call, the system assigns one of nine codes for the retrieval 
of the call. These codes consist of the Call Park prefix, which may be any 
digit from 0 to 9, plus a two-digit call number between 01 and 09. For 
example, if the Call Park prefix is 4, the first parked call is assigned Call 
Park retrieval code 401.
The Norstar system assigns Call Park codes in sequence, from the lowest 
to the...

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Displays 
Using Callback
When you direct a call you have answered to another telephone, the system 
monitors the call to make sure it is answered. If no one answers the call 
within a set length of time, the system directs it back to you.
Callback generates a variety of displays. Most occur after a set delay and 
are listed in the index. Some occur immediately if the telephone to which 
you are directing a call is out of...

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P0603544   02 Compact ICS 6.1 Syste m Coordin ator Guide
Forwarding your calls
Forwarding your calls to with Norstar
Press ²Ý and enter the number of the internal telephone to which you 
want your calls forwarded. 
Use Line Redirection to forward calls outside the system.Line redirection 
takes precedence over Call Forward.
Canceling Call Forward
Press ²£Ý.
Using Call Forward at your telephone
When you use ²Ý, all calls go to the destination you select, regardless 
of how Forward on busy and Forward no...

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Com pact ICS 6.1 System Coordinator Guide P0603544   02
Overriding Call Forward 
If you call someone who has their calls forwarded to you, your call rings at 
that receiving telephone even though that telephone has been set to forward 
calls to you.
Changing the automatic Call Forward settings
Call forwarding occurs automatically when a call is not answered or the 
line is busy. These automatic options are changed in programming. 
For step-by-step instructions, see ‘‘Change...