Nortel Compact Ics 6.0 Installer Guide

Problems with telephones / 261
P0992669 03Compact ICS 6.0 Installer Guide
Norstar telephone dead
1. Run a Station Set Test (²¡âÞ). Instructions are included in 
the Compact ICS 6.0 System Coordinator Guide.
2. If more than one telephone is affected, refer to the ICS down section 
on page 278.
3. Check for dial tone.
4. Check the display.
5. If the problem persists, replace the telephone with a known working 
Norstar telephone of the same type, so that the programming is 
retained.
6. Check the internal...

262 / Problems with telephones
Compact ICS 6.0 Installer GuideP0992669 03
Replacing Norstar telephones of different types
If an existing Norstar telephone is unplugged, and a new Norstar telephone 
of a different type is plugged into the same jack (for example, replacing an 
T7208 telephone with an T7316 telephone), the new telephone keeps the 
old internal number. The new telephone receives default programming for 
a telephone of its type. 
If the telephone being replaced has more lines than the new...

Problems with lines / 263
P0992669 03Compact ICS 6.0 Installer Guide
Problems with lines
The troubleshooting problems listed here focus on trouble with making 
calls or using lines. For problems which are specific to BRI lines, see 
Problems with BRI service on page 274.
Calls cannot be made (but can be received)
1. Press ²¥â.
2. Press a line button.
3. If an incorrect line number or name appears (or if neither appears) on 
the Norstar telephone display, check the programming settings.
OR
If the correct...

264 / Problems with lines
Compact ICS 6.0 Installer GuideP0992669 03
Dial tone absent on external lines
1. Use Button Inquiry (²¥â) to display the number of the external 
line you are testing.
2. Check for dial tone using a test telephone at the connections for the 
external line on the distribution block.
3. Make sure that a Trunk Cartridge for the line is properly installed in 
the ICS.
4. Refer to the section on Trunk Cartridge trouble in this chapter.
5. Run a Maintenance session to ensure that the...

Problems with lines / 265
P0992669 03Compact ICS 6.0 Installer Guide
Possible problem
The supervision or Discon timer programming for the line does not match 
the settings for the line at the central office.
Solution
Verify that your programming for the line matches the central office 
settings.
Possible problem
Lines are still hung after all the above solutions have been investigated or 
tried out.
Solution
For lines that are hung for any other reason, you will have to run a 
Maintenance session. 
1....

266 / Problems with lines
Compact ICS 6.0 Installer GuideP0992669 03
Possible problem
The line is configured as auto-answer and unsupervised.
Solution
Reconfigure the line as manual answer.
OR
Reconfigure the line as supervised.
Possible problem
The line is not equipped for disconnect supervision at the central office.
Solution
Reconfigure the trunk as manual answer.
Possible problem
The Discon timer setting for the Trunk Cartridge in
Trunk/Line data does not match the setting for the line at the central...

Problems with lines / 267
P0992669 03Compact ICS 6.0 Installer Guide
3. Check that you have defined the corresponding Received number for 
every target line in your system.
4. Make sure that the published telephone numbers for your network are 
correct.
Selected line shows ‘Not in service’ or ‘Not available’ 
Possible problem
The line has been disabled for maintenance purposes.
Solution
Enable the line.
OR
If the line will be out of service for some time, configure another line to 
replace it on the...

268 / Problems with the I-ATA
Compact ICS 6.0 Installer GuideP0992669 03
Problems with the I-ATA
The problems listed here focus on trouble with the I-ATA and the analog 
device connected to it.
Calls do not ring and caller does not receive busy tone
1. Verify that the ringer of the attached analog device is turned on.
2. Check the ringer volume.
3. Verify that calls can be answered even when the device does not ring.
4. Replace the analog device with a single-line analog telephone and 
check for...

Problems with the I-ATA / 269
P0992669 03Compact ICS 6.0 Installer Guide
Calls cannot be answered (or dial tone is not present 
when making calls)
1. Check that the I-ATA connections have been made correctly.
2. Replace the analog device with a single-line analog telephone and 
check for dial tone.
3. Ensure that the analog device is not faulty by connecting it directly to 
an external line and checking for dial tone.
4. Check that the I-ATA is not busy by making a call to it from a Norstar 
telephone....

270 / Problems with optional equipment
Compact ICS 6.0 Installer GuideP0992669 03
Problems with optional equipment
Auxiliary ringer
1. If the auxiliary ringer is used for Schedules (Night, Evening, or Lunch 
schedule), ensure that Schedules is activated from the control 
telephone.
2. Check the wiring between the auxiliary ringer generator and the 
ringing device. Refer to the auxiliary ringer wiring chart.
3. Check the wiring between the auxiliary ringer generator and the 
distribution block.
Auxiliary...