Nortel Compact Ics 6.0 Installer Guide

Hardware / 251
P0992669 03Compact ICS 6.0 Installer Guide
Loop DNInstaller password required
Press CHANGE to move through the ISDN DNs you have assigned to the 
loop. This will assign the main ISDN DN to the loop. You can also set Loop 
DN to None. 

252 / Hardware
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P0992669 03Compact ICS 6.0 Installer Guide
I-RAD
The internal remote access device (I-RAD) allows you to see and change 
programming for the ICS using a computer equipped with remote 
administration software and a modem. Once you have configured the ICS 
for remote administration, you can call the ICS on an incoming line, 
connect to the I-RAD, and then program or troubleshoot the ICS using the 
computer.
To set up remote administration:
1. If the Feature Cartridge does not have the I-RAD enabled, turn...

254 / I-RAD
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Connecting to the I-RAD
A personal computer equipped with remote administration software and a 
modem can connect with the I-RAD using one of the following methods:
call someone on the Norstar system and have him or her enter the 
feature code that transfers your call  to the I-RAD (
²¡Úà). 
You can also be transferred using 
²¡Úà when someone has 
called you from the Norstar system.
 
using a touch-tone telephone or modem, call the system using an...

P0992669 03Compact ICS 6.0 Installer Guide
Testing
After your system has been installed and programmed, test it to verify that 
the equipment is functioning properly.
åVerify all wiring and connections to make sure they are correct and 
secure. 
åUse Module status in Maintenance to verify that all modules are 
enabled.
åUse Port/DN status in Maintenance to verify that all devices and lines 
are enabled and idle.
åTest each Norstar telephone by placing a call, verifying the quality and 
clarity of all...

256 / Testing
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P0992669 03Compact ICS 6.0 Installer Guide
 Troubleshooting
These troubleshooting procedures allow you to solve many problems in the 
Norstar system. Follow these procedures before replacing any components. 
Where more than one procedure is given, you should select just one.
Only qualified persons should service 
system.
The installation and service of this unit is to be 
performed only by service personnel having 
appropriate training and experience necessary to 
be aware of hazards to which they are...

258 / Troubleshooting
Compact ICS 6.0 Installer GuideP0992669 03
Getting ready
Before you begin troubleshooting, gather all the information that is 
relevant to your network configuration. These are:
the Compact ICS 6.0 Programming Record
records from people who use the network
information about other hardware and non-Norstar features within the 
public or private network
Use Button Inquiry (
²¥â) to check the buttons on a particular 
telephone.
Types of problems
The problems you encounter will...

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P0992669 03Compact ICS 6.0 Installer Guide
Equipment defects
You may encounter problems caused by Norstar equipment defects. See 
the appropriate section for problems related to the system hardware.
General troubleshooting procedure
1. Diagnose the trouble by determining:
the types of problems users have experienced
the frequency of the problems
how many telephones are affected
2. Check how a feature is being used. A problem may have been reported 
because of a misunderstanding...

260 / Problems with telephones
Compact ICS 6.0 Installer GuideP0992669 03
Problems with telephones
Norstar telephone has faulty buttons, display, 
handset or other hardware problems
1. Run a Station Set Test (²¡âÞ). Instructions are included in 
the System Coordinator Guide.
Norstar telephone display unreadable
If the trouble is with a two-line display telephone:
1. Press ²¥à.
2. Press 
UP or DOWN to adjust the display to the desired level.
3. Press 
OK.
If the trouble is with a one-line display...