Nortel Compact Ics 6.0 Installer Guide

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3. Check that you have defined the corresponding Received number for 
every target line in your system.
4. Make sure that the published telephone numbers for your network are 
correct.
Dialed number gets stuttered dial tone instead of 
ringback
Possible problem
The remote caller has tried to reach a Norstar target line, but has reached a 
trunk with DISA instead. Alternatively, the Norstar system has mapped 
incoming...

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Dialed number gets busy tone
Possible problem
The target line that the incoming digits map onto is busy, and  there is no 
prime telephone for the incoming trunk. 
Solution
For maximum call coverage, make sure that you configure a prime 
telephone for every incoming trunk.
Dialed number does not get through
Possible problem
The digits sent by a switch at a central office or in the private network did 
not match any...

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Possible problem
The Norstar system did not receive some or all of the incoming digits.
Solution
1. Check that the system hardware is receiving signals properly.
2. Verify that the switch is sending the correct number of digits for the 
Received number length defined in your system.
3. If the switch at the far end is sending pulse signals, make sure they are 
being sent at the proper rate. (Pulse digits must be 300 ms...

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Dialed DISA number gets dial tone instead of stuttered 
dial tone
Possible problem
The remote caller has dialed a DISA number, but has reached the Norstar 
system instead. The Norstar system has mapped the incoming digits from 
a switch onto the Auto DN.
Solution
1. Verify that the switch is sending the correct number of digits for the 
Received number length defined in your system.
2. Verify all the digit strings that...

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Possible problem
The remote caller may have entered a number sign (#) as one of the six 
digits.
Solution
Instruct remote callers to enter their COS password correctly: enter six 
digits. The number sign (#) may be entered after the sixth digit, but is not 
required.
Possible problem
The remote caller may have waited more than 15 seconds between entering 
digits.
Solution
Instruct remote callers to enter their COS...

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Dialed feature code gets overflow tone
Possible problem
The remote caller does not have access to that feature.
Solution
1. If the call came in on a trunk with DISA, check the Class of Service 
that is associated with the remote callers COS password. If it is too 
restrictive, modify the remote package assigned to the COS password, 
or assign another COS password that is more suitable.
2. If the call came in on a trunk...

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Dialed feature code gets busy tone
Possible problem
A resource that the remote feature uses may currently be in use. For 
example, a remote caller trying to use the paging feature would get a busy 
tone if the auxiliary speaker were being used at the time.
Solution
If repeated attempts to  use the remote feature produce a busy tone, there 
may be a malfunction in a resource that the feature uses. Check that the 
remote...

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Possible problem
The caller may be dialing from the network on a rotary-dial telephone or 
on a push-button telephone that uses pulse signaling.
Solution
Inform remote callers that they must dial from a push-button telephone that 
uses DTMF, also known as touch-tone signaling.
Line pool access code gets ringback
Possible problem
The published line pool access code is invalid, and the system has routed 
the call to the...

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Dialed number gets no response
Possible problem
The remote caller, after accessing a line in a line pool, may have started 
dialing before the far end was ready to receive digits.
Solution
Instruct remote callers to wait until they hear feedback before entering any 
digits.
Possible problem
There may be a malfunction in the line that the remote caller accessed.
Solution
If the problem is persistent, check that all lines...

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