Nortel Compact Ics 6.0 Installer Guide

Alarm codes / 311
P0992669 03Compact ICS 6.0 Installer Guide
“X” = DS-30 port number (1-8)
“Y” = Trunk Cartridge number (numbered from left to right)
“Z” = Trunk port number
Alarm troubleshooting
Refer to the previous table before following these procedures.
Alarm: 10
1. Check to see if there is a device connected to the ICS (that has a port 
number beginning with the number 1).
2. If there are no devices connected to the ICS, connect one and then 
press 
CLEAR.
3. If there are any devices connected to...

312 / Alarm codes
Compact ICS 6.0 Installer GuideP0992669 03
Alarm: 52-X-Y
1. Check all connections to the Trunk Cartridge.
2. Check that the proper Trunk Cartridge is inserted in the appropriate 
slot of the ICS.
3. Remove and re-install the Trunk Cartridge.
4. If the alarm persists, replace the Trunk Cartridge with another Trunk 
Cartridge of the same type.
Alarm: 61-X-Y
1. Check that the proper Trunk Cartridges are inserted in the proper slots 
of the ICS.
2. Enter programming and look under the...

Alarm codes / 313
P0992669 03Compact ICS 6.0 Installer Guide
Alarm: 74
Ensure an Expansion Cartridge with Clocking or Clocking Cartridge is 
installed in the ICS.
Alarm: 75
Check the connection to your ISDN service provider. 

314 / Event messages
Compact ICS 6.0 Installer GuideP0992669 03
Event messages
Event messages appear as items in the System administration log or the 
System test log of the Maintenance session. Most of these event messages 
can only be caused by an unusual combination of events, and should rarely 
occur. 
Each event is assigned a severity number. An S preceding this number, 
S4 for example, may appear in the event message. S9 is the most severe. If 
the Log is full, new event messages with a higher...

Event messages / 315
P0992669 03Compact ICS 6.0 Installer Guide
Displays
Event messageThe event message is recorded when…
EVT196 S4there was a software error on the built-in modem
EVT197 S4system operation is slow or there was a software 
error with the auto-attendant feature
EVT210-YYYZ S4Loopback test YYY on Trunk Cartridge Z has been 
started
EVT211-YYYZ S4Loopback test YYY on Trunk Cartridge Z has been 
stopped
EVT220-21 S4the System administration log has been cleared by 
the DN (21 in this...

316 / Event messages
Compact ICS 6.0 Installer GuideP0992669 03
EVT418 S7a DN change is successful
EVT419 S2the time setting has been changed
EVT421 S8a DN change failed
EVT422-21 S6a length change by the DN (21 in this example) has 
been requested
EVT423-21 S6an individual DN change has been requested by the 
DN (21 in this example)
EVT425 S6an attempt has been made to add a DN or access 
code which is already in use by the system
EVT448 S8the system has started to copy data to a range of 
telephones...

Event messages / 317
P0992669 03Compact ICS 6.0 Installer Guide
Event message 799
Event message 799 indicates a call processing error has occurred on an 
ISDN line. The event number is followed by a number representing the line 
or loop number, and a code for the type of error. 
EVT799-XXXX YYS7In this example, the error has occurred on line XXX 
and the error code is 0A.
Error 
codeMeaning
01Internal software error. Cannot acquire the B-channel from 
the B-channel arbitrator.
02Internal software error....

318 / Event messages
Compact ICS 6.0 Installer GuideP0992669 03
Displays
You should rarely see any event messages that are not described in the 
section entitled Significant event messages. If you do see one of these event 
messages, the Norstar system has followed its normal recovery from an 
unusual combination of system events. Although the problem is not a 
serious one, repeated occurrences of the event number should be reported 
as soon as possible.
As a result of some events, the Norstar system...

Event messages / 319
P0992669 03Compact ICS 6.0 Installer Guide
151Yes615-629No
152No630Yes
160-164No631-646No
170-173No800-802No
196-211No803Yes
220 (Admin log)No804-807No
221-222No808Yes
223 (Admin log)Yes809No
224Yes810Yes
225-228No811-820No
229 (Admin log)Yes823Yes
230-235No824-825No
245-248No883No
250-256No900No
260-271No940-943No
280-283No950-989No
Event
MessageSystem 
RestartEvent 
MessageSystem 
Restart 

320 / Tests
Compact ICS 6.0 Installer GuideP0992669 03
Tests
Norstar allows you to run a test which verifies the integrity of the 
installation wiring for Norstar sets. In addition, you can evaluate the 
transmission quality of a BRI loop through your service provider using a 
loopback test. 
Loopback test
The loopback test for BRI lines loops the incoming BRI payload back to 
the local exchange (service provider) for evaluation of the transmission 
quality. Loopback tests should be conducted only with...