Nortel Bcm 2 5 Telephone Features Instructions Manual

							Chapter 7 Communicating in the office71
Telephone Features Programming Guide
Using Page with external equipment
When you make a page that uses external paging equipment (external page or combined page), the 
Long Tones feature automatically activates for the external paging system only. This allows you to 
control optional equipment with the Long Tones feature.
Messages
The Messages feature allows you to leave a message on the display of another telephone in your 
system or to analog telephones connected to an Analog Station Module (ASM). The Messages 
feature indicates if you have any messages waiting. 
The Messages feature uses a message waiting list to keep a record of your internal messages and 
your (external) voice mail messages (if you have access to Business Communications Manager 
Voice Messaging service with visual message waiting indication). 
Send a message
You can leave a message on the display of another telephone in your system. You can send up to 
four messages to different telephones, including your message center. If your telephone is a 
direct-dial telephone or a CAP, you can send up to 30 messages.
Only the assigned direct-dial telephone for an analog telephone connected to an ASM can send 
messages to analog telephones by pressing ≤⁄. Depending on the programming setup, the 
analog telephone provides either a Stuttered Dial Tone or a Message Waiting Lamp to tell the user 
of messages waiting.
For analog telephones connected to an ASM, the message waiting indicator remains on until the 
user enters 
	
. If the analog telephone has the Message Reply Enhancement 
feature assigned as Yes, the message waiting indicator turns off automatically after you answer the 
reply call, no matter where you answer the call. For more information about the Message Reply 
Enhancement feature, see the Business Communications Manager Programming Operations 
Guide.A page is being made in the page zone you have requested.
For other displays, see Appendix B, “Common display prompts and error messages,” on 
page 137.
Note: You can make an announcement to one person by placing a voice call to 
their telephone.
5 5%-+ 
						

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To send a message:
1Press ≤⁄.
2On a telephone with a two-line display, press 
. (This step is not necessary on a telephone 
with a one-line display.)
3Enter the internal number of the person you want to send the message. The person’s display 
reads 
)* 
 

&.
4On analog telephones connected to an ASM, the message waiting indicator is activated.
Cancel a message you have sent
To cancel a message:
1Press ≤£⁄. The display reads 

+ 
,. 
2Enter the internal number of the person you sent the message.
Review your messages
You can receive up to four messages from different telephones, including your message center. A 
single message from your message center can represent several messages.
On a telephone with a one-line display:
1Press ≤flfi. 
The display shows the first message.
2Press • or £ to move through your messages.
On a telephone with a two-line display:
1Press
). 
The display shows the first message you received.
2Press
 to move through your messages.
Reply to a message
You can call the person who sent a message, or your message center, while you are viewing the 
message.
If your reply to a message is forwarded or is answered at another telephone using the Call Pickup 
feature, the message remains on your telephone until you cancel it or contact the telephone that 
sent the message.
Press ‚ to reply to a message on a telephone with a one-line display. 
						

							Chapter 7 Communicating in the office73
Telephone Features Programming Guide
Press 
 to reply to a message on a telephone with a two-line display.
If you want to call your message center using a line different from the programmed line, exit your 
message list and dial the message center telephone number using normal dialing methods.
Reply to a message using an analog telephone connected to an ASM
On an analog telephone connected to an ASM, press 	
. The system 
automatically retrieves and connects the user to the oldest message sender. (The message can 
originate from either the assigned direct-dial telephone or the internal voice mail system.)
If the analog telephone has the Message Reply Enhancement feature set to Yes, and the sender is 
the assigned direct-dial telephone, the message waiting indicator turns off automatically after 
answering the reply call, no matter from where the call is answered.
For analog telephones connected to an ASM, using the Message Waiting Reply feature 
(
	
), retrieves only internal messages sent to the user.
Analog telephones connected to an ASM cannot retrieve external messages by using the Message 
Waiting Reply feature (
	
). For external messages, users must call back the 
external voice mail center to retrieve their messages. When this happens, the message waiting 
indicator on the analog telephone is turned off automatically. 
If Voice Messaging is not installed on your system, only the assigned direct-dial telephone can 
send messages to an analog telephone connected to an ASM using ≤⁄. The analog telephone 
can in turn enter a single digit access code to reach the assigned direct-dial telephone and retrieve 
messages.
If the assigned direct-dial telephone of an analog telephone connected to an ASM changes, 
messages sent by the previous assigned direct-dial telephone remain in the incoming message list 
of the analog telephone until you retrieve them.
Remove items from your message list
You can erase a message while you are viewing it in your message list. If the message is from your 
message center, this action only erases the message notification at your telephone. To erase the 
message at your message center, refer to your message center documentation.
To remove items from your message list on a telephone with a one-line display, press ≥.
To remove items from your message list on a telephone with a two-line display, press
.
Remove items from your message list using an analog telephone connected 
to an ASM
To remove both internal and external messages on an analog telephone connected to an ASM, 
press 
	
 to invoke the Cancel Message Waiting feature. 
						

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On analog telephones connected to an ASM, the Cancel Message Waiting feature cancels the 
oldest message received. The system no longer provides either a Stuttered Dial Tone or a Message 
Waiting Lamp if there are no messages waiting.
View messages you have sent
On a telephone with a two-line display, you can view the messages you have sent.
1Press ≤⁄.
2Press 
 to view your first sent message. 
3Press 
 to view the rest of your sent messages. 
You have entered an invalid number when trying to cancel a 
message.
You have cleared an external message from your message waiting 
list. The message exists in your message center until you erase it 
there.
You are trying to call from your message waiting list. The line that 
you are trying to use is in use by the identified user in your system.
You are viewing your message list. The display shows the number 
and name of the line used for your message.
You have tried to send a message to an invalid internal number or 
to a telephone that is out of service.
 appears when you have remaining messages. Press  to 
review messages you have sent. Press 
 to send a new message.
Enter the internal number of the telephone to which you want to 
send a message.
You have one or more messages and one or more new Call Logs. 
Press ≤°‚fl to change the first line of the display to the 
current time and date.
You have no line button free with which to reply to a message.
There has been no number programmed for the message center. 
Contact your voice messaging service provider.
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							Chapter 7 Communicating in the office75
Telephone Features Programming Guide
Voice Call
You can make an announcement or begin a conversation through the speaker of another telephone 
in the system. 
Make a Voice Call
To make a Voice Call:
1Press ≤flfl.
2Follow the instructions on the display.
Mute Voice Call tones
When a voice call begins at your telephone, you hear a beep every 15 seconds as a reminder that 
the microphone is on. To stop the beep, pick up the handset or press the handsfree button. 
Answer a Voice Call using Handsfree Answerback
With Handsfree Answerback assigned to your telephone, you can respond to a voice call without 
touching the telephone. 
When a person makes a voice call to you, just start talking. The microphone on the telephone picks 
up your voice. 
After you have answered a voice call, you can put the call on hold, transfer it, or treat the call as a 
normal call.
Handsfree Answerback is not available to the T7100 telephone.You are at the beginning of your list of messages. Press 
 to 
move through your messages.
You are trying to send a message to a user whose message waiting 
list is full.
You have tried to send a message but your telephone’s list of sent 
messages is full. Cancel one of the messages you have sent, if 
possible, or wait until you have received a reply to one of those 
messages.
For other displays, see Appendix B, “Common display prompts and error messages,” on 
page 137.	$ 

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Voice Call Deny
Press ≤°° to turn off the Voice Call feature on your telephone.
Voice calls ring like normal internal calls. Your other calls continue normally. 
Cancel Voice Call Deny
Press ≤£°° to cancel the Voice Call Deny feature.  
Dial the internal number or press the internal autodial button of the 
person you want to speak to.
Your handsfree microphone is on the mute setting. Press © or 
pickup your handset to respond to the voice call.
The telephone receiving the call cannot accept voice calls for one 
of the following reasons: the telephone is active or ringing with 
another call; Call Forward is on; Do Not Disturb is on; Voice Call 
Deny is on; it is not a Business Communications Manager 
telephone. 
Your call continues as a normal ringing call.
The line is open for you to speak.
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							77
Telephone Features Programming Guide
Chapter 8
Track your incoming calls
You can track information about calls using a Call Log. This chapter shows you a Call Log, and 
how to use it.
Call Log 
If your system has the appropriate equipment and you subscribe to the call information feature 
supplied by your service provider, you can record information about calls on an external line. The 
line must appear on that telephone before you can log it, but it does not have to be a ringing line. 
ISDN service packages that come with calling line identification (CLID) can supply the same 
feature. 
Call Log creates a record of incoming external calls. For each call, the log can contain: 
sequence number in the Call Log
name and number of the caller
indication if the call was long distance
indication if the call was answered and by whom
time and date of the call
number of repeated calls from the same source
name of the line on which the call came
Call Log can help you to
keep track of discarded calls or calls not answered
track patterns for your callers (for example volume of calls and geographic area of calls)
record caller information quickly and accurately
build a personal telephone directory from log items
Information such as long distance indicator and the caller’s name and number, may not show in the 
log. The appearance depends on the Call Display services provided by your local telephone 
company and the caller’s local telephone company.
To use the features on the following pages, your telephone must have spaces available in its Call 
Log. Your installer programs each telephone with an appropriate number of spaces. 
Call Log options
You can select the type of calls to store in your Call Log. Select from four Autolog options: 


-.
,!-.%
/,
*+,
&

***.  
						

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To use Call Log:
1Press ≤•°›. The display shows the current option.
2Press £ or 
 to change the option.
3Press ≥ or 
 to select the display option.
Log a call manually
If your calls are not automatically logged, you can manually log call information when connected 
to an external call. You can store information for your current call for future reference. For 
example, you can:
record a caller’s information without using paper and pencil
record only selected calls as opposed to logging all calls
quickly record call information before a caller hangs up
Press ≤°⁄‹ to log an external call manually.
Delete old log items
Your log has a set number of items that it can hold. When the log is full, you can no longer log new 
calls. When your log is full, the Autobumping function automatically deletes the oldest Call Log 
item when a new call is logged.
Press ≤

 to enable autobumping. 
Press ≤

 to disable autobumping.
View your Call Log
To view your log:
1Press ≤

. The display shows the number of previously read items (old) and the 
number of new items in the log.
2Press 
 or  to view old items; press  or to view new items. 
3Press 
 or !) to display the last item you viewed, the last time you accessed your Call 
Log.
When you subscribe to Call Display services from your local telephone company, names and 
numbers for external callers appear on the display.
View a Call Log item
Press √ or ) to view the information for a call log item. 
						

							Chapter 8 Track your incoming calls79
Telephone Features Programming Guide
Erase log items
You must erase log items that you have read, to make space for new items in your log.
1Display the item you want to erase.
2Press ≥ or 
.
3Press ® to exit.
If you accidentally erase an item, you can retrieve the item.
1Press ≥ or 
! after accidentally erasing an item.
2Press ® to exit.
Make a call using Call Log
You can place calls from within your Call Log. The number stored for a call can vary depending on 
the type of call. For example, if the call came from a Centrex or PBX system, you can trim the first 
few numbers before you make the call. If the number you want to call is long distance, or if you 
want to use a line pool, you may need to add numbers.
To place a call:
1Display the log item for the call you want to place.
2Display the related telephone number.
3Press √ or 
#)0 one time for every digit that you want to remove.
4Dial any additional digits required.
5Press an external line or line pool button.
6Lift the handset or press Handsfree.
Create a password to your Call Log
To access your Call Log through a password:
1Press ≤

. The displays shows- 	-.,.
2Enter your four-digit password. The display shows 
	 -,.
3Re-enter your four-digit password. The display shows 
-
. +1*., to confirm the 
change.
To enter Call Log using a password:
1Press ≤

 to enter Call Log. If you have programmed a password, the display shows 
-
.,.
2Enter your four-digit password. 
						

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If you do not remember your Call Log password, programming from Unified Manager can delete 
the password. For more information about programming using Unified Manager, see the Business 
Communications Manager Programming Operations Guide.
Change your Call Log password
1Press ≤
. The display shows. 	-.,.
2Enter your old password. The display shows
- 	-.,.
3Enter your new four-digit password. The display shows 
	 -,.
4Re-enter your password. The display shows 
-
. +1*. to confirm the change.
Delete an assigned password
1Press ≤
. The display shows . 	-.,.
2Enter your old password. The display shows
- 	-.,.
3Press ≥ or 
. The display shows
 	-. *., to confirm the change. 
Program a telephone to log calls automatically
Your installer can program each telephone to automatically log calls coming in on a line. 
The callers name is not available.
The caller’s number is not available.
_ indicates a new item.
2 indicates that the call was answered.
3 indicates a long distance call.
4 indicates the stored number was trimmed to its final 11 digits. 
Press 
 or ) to show additional information about 
the call.
One or more log entries are deleted by the Autobumping feature 
while you are viewing at the Call Log.
.&