Nortel Bcm 2 5 Telephone Features Instructions Manual

							Chapter 1 Introduction21
Telephone Features Programming Guide
3Connect the handset cord to the jack labelled with the telephone icon and route the cord as 
shown.
4If you are using a headset, route the cord along the channel in the base and connect the cord to 
the telephone jack that is labelled with the headset icon.
5Route the line cord through the support and connect the cord to the telephone jack that is 
labelled with the jack icon.
6Attach the support using either pair of slots; to raise the back of the telephone to its highest 
position, use these slots.
7When the above work is complete, plug the line cord back into its wall socket. 
Figure 2 shows the T7316 installation procedure. See “Installing a T7316 telephone (North 
America)” on page 21.
Figure 2   Installing a T7316 telephone (Nor th America)
Figure 3 shows the T7316 and stand wall mounting procedure. See “Mounting a T7316 telephone 
with a stand on the wall” on page 22. 
						

							22Chapter 1 Introduction
P0937240 02Figure 3   Mounting a T7316 telephone with a stand on the wall 
Figure 4 shows the T7316 without a stand wall mounting procedure. See “Mounting a T7316 
telephone without a stand on the wall” on page 23. 
						

							Chapter 1 Introduction23
Telephone Features Programming Guide
Figure 4   Mounting a T7316 telephone without a stand on the wall 
Name a telephone or a line
You can assign names to identify external lines, target lines, and your colleagues’ telephones. 
During a call, the name (if programmed) appears on the telephone display instead of the external 
line number or internal telephone number of the caller. You need to start a Unified Manager 
session to program this feature. For more information about programming using Unified Manager, 
see the Business Communications Manager Programming Operations Guide.
Telephone names and line names can contain both letters and numbers, but cannot be longer than 
seven characters. You cannot use the # and * symbols.
Extension numbers
Each telephone in the system has an extension number. The length of extension numbers in your 
system can range from two to seven digits. All numbers in your system are the same length. Your 
installer assigns the length of extension numbers, called the extension length. The default 
extension length is three.
To find out your internal number, use the Button Inquiry feature (≤•‚) from an intercom 
button. On the T7100 telephone, Button Inquiry shows your internal number followed by the 
function assigned to the memory button.
Note: You can give the same name to a telephone and a line in your system. Use 
initials, abbreviations, or even nicknames to give each telephone a unique name to 
avoid confusion. 
						

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Line assignment
You can assign any of the lines in your system to any of your telephones. Your installer assigns 
lines to telephones. Assignments for lines are: 
appear only
appear and ring
ring only
Lines assigned to a telephone automatically have a line button on that telephone, when a button is 
available. The T7100 telephone has no line buttons.
Prime line
You can program your telephone to select an internal, or external line, or a line pool automatically 
when you lift the handset. This is your prime line.
Private line
A private line is limited to a selected telephone. You can pick up calls put on hold, or not answered 
on a private line, only at the prime telephone.
Target line
A target line routes a call directly to a selected telephone, or group of telephones. Target lines are 
only for incoming calls. A single incoming line can provide connections to several different target 
lines. Target lines allow each person or department in the office to have their own number without 
having a separate external line for each number. 
Overflow call routing
If a call comes in to a target line that is busy, the system routes the call to the prime telephone for 
that target line. If there is no prime telephone assigned to the target line, or if you cannot direct a 
call to a target line, the call goes to the prime telephone for the external line.
Overflow routing for incoming calls uses the routing service programmed by your installer. 
Service must be active for overflow routing to operate. Overflow routing is not available in normal 
service.
Note: When you make a call and the programmed route is busy, you hear the 
expensive route warning tone and see a display indicating the use of an expensive 
route. To avoid using the normal, expensive route, release your call.
Because overflow routing directs calls using different line pools, a call might be 
affected by different line filters. 
						

							Chapter 1 Introduction25
Telephone Features Programming Guide
Telephone buttons
This guide shows the Business Series Terminals buttons. Table 1 shows which buttons to use on the 
different types of Nortel Networks telephones. See “Telephone buttons” on page 25.
You can enter ≤, 

, or ƒ and the code to use a feature. For example: Press 
≤·°⁄ to access your mailbox.
The T7100telephone works differently from other telephones on your system because it does not 
have line buttons. Where other telephones can require that you select a line button to answer a call, 
on the T7100 telephone you pick up the handset. Where other telephones require you to select a 
line button to take a call off hold, you press ≥ on the T7100 telephone. 
On T7100 telephones, you can answer a second call by pressing ≤. Your active call is put on 
hold and you connect to the waiting call. You can have no more than two active calls at one time.
The T7100 telephone does not have a © button. 
Table 2 shows the buttons and their functions for each telephone. See “Telephone button functions” 
on page 25. 
For more information about telephone buttons, refer to your Telephone User Card.
Table 1   Telephone buttons
Button Name T7100, T7208, T7316M7100, M7208, M7310, 
M7324M7100N, M7208N, 
M7310N, M7324N
Feature
≤
ƒ
Handsfree Bottom right-hand button©
Mute©©
Hold≥˙
Volume Control√√
Release®®
Table 2   Telephone button functions
 Dial pad Used for dialing numbers and for entering numbers and letters when 
you are programming.
 Display Shows instructions for calling and programming.
 Display buttons The current use appears on the display above each button.
 Memory buttons Dial a number or feature code stored on the button.
 Feature button Allows you to enter a feature code while using or programming the 
telephone.
 Hold button Puts an active call on hold.
 Release button Hangs up an active call or ends programming.1
2
3
4
5
6
7 
						

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P0937240 02
One-line and two-line displays
The T7100 and T7208 telephones have a one-line display. The T7316 and M7324(N) telephones 
have a second line on the display which shows the functions of the three buttons below it. Figure 5 
shows the different types of telephone display buttons. See “Display buttons” on page 26.
Figure 5   Display buttons 
Some display buttons, such as  and , are shortcuts that are only available on a two-line 
display. Other display buttons, such as
  and , perform a function necessary to proceed. Table 
3 shows display button functions and dial pad buttons on a one-line display telephone. See 
“Substitutes for buttons on a one-line display telephone” on page 26. 
All examples in this guide show the two-line display.
Buttons under the display
The three display buttons are for telephone features. The programming session determines what 
the display shows and what each button does. Some display instructions are 
, 
 or 
. In 
this guide, display button instructions appear underlined. 
Table 3   Substitutes for buttons on a one-line display telephone
Display buttonsDial pad buttons on a T7100 
and T7208 telephones

≥ or 

® or 

• 
	

£ 

£ 
£ 

£ 
	√ or 


   
 ! 
Display buttons


   
 ! 


   
 !  
						

							Chapter 1 Introduction27
Telephone Features Programming Guide
Memory buttons
You can use memory buttons as answer, autodial, line, and programmed feature buttons. Line, 
intercom and answer buttons must have indicators. The T7316, T7208 and M7324(N) telephones 
have memory buttons with indicators. The T7316 telephone also has memory buttons without 
indicators. There is a single memory button, without an indicator, on the T7100 telephone. 
Program buttons
Press the ≤ button on the telephone followed by an activation code for personal programming. 
For a summary of all the Feature button programming, refer to Appendix A, “Feature Codes,” on 
page 129. 
						

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P0937240 02 
						

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Telephone Features Programming Guide
Chapter 2
Answer calls
There are three indications of an incoming call:
ringing 
a line button flashing 
a message on the display 
You do not always receive all three indications for any distinct call. For example, you can have a 
line set up not to ring at your telephone. If so, you see only a flashing line button. There are many 
possible combinations, depending on your system set up. For more information about the use of 
lines, see “Line buttons” on page 42.
Ring types
There are several different types of ring. 
Distinctive Line Ring
There are four Distinctive Ring patterns (DRP) for incoming calls. 
Call Ringing
When more than one call rings at a telephone, highest proprity DRP rings through first. A double beep every ten seconds A call is camped to your telephone.
A long single ring There is an external call on the line for you.
A shorter double ring There is an internal call on the line for you, or a call 
is being transferred to you.
A brief single ring A call arriving on an external line is redirected to a 
telephone outside of your system. You cannot 
answer this call. 
Three beeps descending in tone You are receiving a priority call.
DRP 4 Highest priority
DRP 3 2nd highest priority
DRP 2 3rd highest priority
DRP 1 Lowest priority 
						

							30Chapter 2 Answer calls
P0937240 02
Call Answering
When more than one call rings at a telephone, the user lifts the handset and automatically answers 
the call with the highest priority. 
For more information about the Distinctive Line Ring feature, refer to the Business 
Communications Manager Programming Operations Guide.
Line buttons
For each line assigned to your telephone, you have one line button. Press the flashing line button to 
select the line you want to answer. Having several line buttons gives you immediate access to more 
than one line. 
The T7100 telephone has two intercom paths, instead of line buttons, to answer calls. You can 
assign two lines to each T7100 telephone. You can press ≥ to switch between two calls, one 
active and one on hold.
What line indicators mean
Information about a call on the display
If you subscribe to Call Display services from your local telephone company, one line of 
information about an external caller appears on the display after you answer a call. Depending on 
the setting and the external information available, either the caller name or telephone number 
appears on the display. When you transfer an external call to another telephone in your system, the 
same information appears on the recipient’s telephone display.
Depending on the services you subscribe to, Call Display information can contain up to three 
parts: 
Note: External calls have a higher priority than internal calls.
You cannot press ≤•fl to change the ring type on a telephone when 
the Distinctive Line Ring feature is in service.
ΩFlashing on and off for equal 
lengths of timeThere is an incoming call on the line.
ΩFlashing on and off more 
quicklyYou have placed a call on hold.
ΩFlashing on for longer than off A person has put a call on hold on that line.
ΩOn, but not flashing You are connected to the call on that line or the 
line is in use.
Off The line is free.