Nortel Bcm 2 5 Telephone Features Instructions Manual

							101
Telephone Features Programming Guide
Chapter 12
System features
This chapter describes how Business Communications Manager sends and receives different types 
of information. This chapter also shows you a variety of services and how to use them.
ISDN
Integrated Services Digital Network (ISDN) technology provides a fast, accurate and reliable 
means of sending and receiving data, image text and voice information through the telephone 
system. 
Using ISDN Primary Rate Interface (PRI) or Basic Rate Interface (BRI) allows for faster 
transmission speeds and the addition of many powerful business applications, including remote 
LAN access, video conferencing, file transfer, and Internet access.
Your installer or service representative configures your ISDN services and telephone equipment. 
For more information about ISDN, see the Business Communications Manager Programming 
Operations Guide.
You can use selected ISDN network features from a telephone in the system. Your central office 
switch (ISDN network) determines which features are available to you.
Network name display 
Your system shows the name of an incoming call when it is available from the service provider. 
Name information appears on the display of a telephone. If the Calling Party Name has the status 
of “private” it appears on the display as “Private name.” If the Calling Party Name is not available 
it can appear on the display as “Unknown name.”
Your telephone display shows the name of the called party on an outgoing call, when available 
from your service provider.
Your system sends the Business Name concatenated with the set name on an outgoing call but only 
after the Business Name is programmed.
Name and number blocking 
When activated, ≤°⁄· allows you to block the outgoing name and/or number on a 
per-call basis. All telephones in the system can use the Name and number blocking feature.
Ask your customer service representative if this feature is compatible with the features available 
from your service provider. 
						

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Use alternate or scheduled services
There are three types of services for Business Communications Manager to handle calls in a 
different way on different days, and at different times of the day: 
Restriction service
Ringing service
Routing service
The installer customizes and programs all three services, that is the six schedules available to each 
service. The installer programs one telephone used to turn services on and off, and display what 
services are in use. This specific telephone is called the control telephone.
Restriction service 
Restriction service prevents a user from dialing some types of calls from a telephone or from lines 
that are available at the telephone. The installer programs restrictions.
Ringing service 
Ringing service makes additional telephones ring for incoming calls on external lines. For 
example, incoming external calls can ring at a security guard’s telephone during the night, or calls 
to one attendant can ring at another attendant’s telephone during lunch. Ringing service does not 
suppress your normal ringing assignment.
Routing service
Routing service allows you to assign alternate routes to calls. You can take advantage of lower 
costs available on selected routes for some days and at some times. Both the normal and alternate 
routes are programmed by your installer.
Turning services on and off
Three programming settings: Manual, Automatic and Off, control how the system uses different 
services and their schedules.
Manual allows you to turn the service on and off at any time from a control telephone using a 
feature code.
Automatic allows you to use the pre-assigned stop and start time for a service. You can enable 
and cancel the service by entering the appropriate feature code at a control telephone. If you 
select this setting, you use the start and stop times programmed by your installer. 
Off prevents the service from being activated.
For more information about programming using Unified Manager, see the Business 
Communications Manager Programming Operations Guide. 
						

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Telephone Features Programming Guide
Each schedule can have its configuration of a service which works separately from automatic start 
and stop times. For example, in Restriction service, the Night schedule prevents people from 
making long distance calls. Calling the restriction Night schedule does not limit the use to that 
specific schedule. You can turn the Night schedule for Restriction service on or off as needed any 
time of the day or night. If you decide to run a service on a schedule, the system uses the start and 
stop times used for the schedule you set up. 
Turn services on and off using feature codes
You can access the master control for services through the Unified Manager. The following feature 
codes allow access and control of the day-to-day use of services.
To turn a service on:
1Enter the appropriate feature code from a control telephone.
2Press
 to move through the schedules until the display shows the version of the service 
you want turned on.
3Press 
 to select the setting, or press 7!# to exit the feature without making any changes.
To turn a service off, enter the appropriate feature code from a control telephone.
View active services from a two-line display telephone
When a service is active, the control telephone display shows +. 
1Press 
#. The display shows the first active service and the schedule in use.
2If there are several active services, press
 to view all of the services.
3Press
# to exit the feature.
≤°‡⁄Turns on Ringing service. When used at the direct dial telephone, 
it activates the alternate direct dial telephone (extra dial 
telephone).
≤£°‡⁄Turns off Ringing service.
≤°‡¤Turns on Restriction service.
≤£°‡¤Turns off Restriction service.
≤°‡‹Turns on Routing service.
≤£°‡‹Turns off Routing service.
Caution: Assigning a service as Normal is not the same as canceling a service 
using a feature code. If you assign the service as Normal, the normal version of a 
service overrides any automatic schedule and remains until you manually cancel 
it. When you cancel service by feature code, you return to the automatic schedule. 
						

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View active services from a one-line display telephone
1Press ≤°‡‚. The display shows the first active service.
2Press £ to move through the active schedule.
3Press ® to exit. 
Services that turn on automatically have an asterisk (*) appearing before the name on the display. 
You can not manually activate or cancel scheduled services. However, you can override a schedule 
service by manually activating another schedule.
The control telephone can override services turned on and off according to a schedule by entering 
a Services feature code, and selecting a different schedule. This override remains until canceled. If 
you select a schedule with an asterisk (*), the next automatic service schedule comes into effect at 
the programmed time. 
You are viewing the active services. Press £ or  to view the other 
active services. Press ® or # to quit.
The name of the current Restriction service schedule appears on the 
display. Press 
 or to view the other Ringing service schedules. 
Press ≥ or  to select the required schedule. 
You are viewing the active services. Press £ or
 to view the other 
active services. Press ® or # to quit.
The name of the current ringing service schedule appears on the 
display. Press £ or 
 to view the other Ringing service schedules. 
Press ≥ or  to select the required schedule. 
You are viewing the active services. Press £ or
 to view the other 
active services. Press ® or # to quit.
The name of the current Routing service schedule appears on the 
display. Press £ or
 to view the other Routing service schedules. 
Press ≥ or  to select the required schedule. 
Press ≥ or 
 to select this schedule, £ or  to view the next 
available schedule, or ® or 7!# to exit. If you select this schedule, it 
remains active until the next automatic schedule begins.
You have entered the Show services feature code and there is no active 
service.
There is a service active in your system. Press • or 
# to view the 
active services.
For other displays, see Appendix B, “Common display prompts and error messages,” on page 137.
K	#9*(6
; 
;
K	#9*(6
 
 
;
K	#9*( 5 5
; 
;
K	#9*( 5 5
 
 
;
K	#9*(- 5
; 
;
K	#9*(- 5
 
 
;
K	#9*(- $N
 
 
;

8 #

	8 # 

	 
						

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Telephone Features Programming Guide
Direct-dial calls to a direct-dial telephone ring at the extra dial telephone when you enter the 
Ringing service feature code (≤°‡⁄) at that direct dial telephone. The installer assigns the 
extra dial telephone. Note that only the extra dial telephone is activated, not the actual Ringing 
service (unless that direct-dial telephone is a control telephone).
User passwords
User passwords prevent unauthorized or accidental changes to your system. There are two types of 
user password: Registration and Call Log.
Registration password
The Registration password controls the registration of companion portables to the Business 
Communications Manager system. For more information see the Business Communications 
Manager Programming Operations Guide.
Log password
If a person does not remember their Call Log password, you can clear the previously assigned 
password in programming. The person can enter a new password from their telephone. 
You need to start a Unified Manager session to program this feature. For more information about 
programming using Unified Manager, see the Business Communications Manager Programming 
Operations Guide.
Special telephones
You can dedicate telephones to serve special functions such as:
Direct dial
Hotline
Control
Direct dial 
You can reach the direct dial telephone by dialing a single digit. The direct dial telephone is 
normally in a central location, such as an attendant’s desk. You can have up to five direct dial 
telephones for your system. The direct dial telephone is normally the prime telephone or the 
central answering position (CAP).
Note: The system provides six service schedules: Night, Lunch, Evening, Sched 
4, Sched 5, and Sched 6. Your installer can change these names to meet your 
business requirements. 
						

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The direct dial telephone can send up to 30 messages and can activate services to activate the extra 
dial telephone.
Change direct dial telephone assignments
Your installer assigns the direct dial telephone during installation.
You can change the direct dial telephone. You need to start a Unified Manager session to program 
this feature. For more information about programming using Unified Manager, see the Business 
Communications Manager Programming Operations Guide.
You can assign any number of telephones to call the direct dial telephone.
Hotline
A hotline telephone calls a set internal or external telephone number when you pick up the handset 
or press the handsfree button. 
Hotline bypass
Press a line button, or use the Pre-Dial or Automatic Dial feature before you pick up the handset or 
press the handsfree button on a hotline telephone. See the Telephone
 Fe a t u re Card or see “Select 
how you dial your calls” on page 42.
Make a telephone a hotline telephone
You can set up a telephone as a hotline.
You need to start a Unified Manager session to program this feature. For more information about 
programming using Unified Manager, see the Business Communications Manager Programming 
Operations Guide.
The Internal option assigns an internal number. The External option assigns an external number. If 
you select an external number, you can select the line on which the call is made: the prime line, an 
external line, a line in a line pool, or a line selected by the routing table. If you select a line pool, 
you must indicate the line pool access code. If you select the routing table, the number dialed is 
considered as a destination code and routes according to the routing tables.
The installer programs a telephone’s prime line, line pool access codes, and access to a line pool.
Note: Label the hotline telephone to warn anyone using it that it is active. 
						

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Telephone Features Programming Guide
Control telephone
The control telephone allows you to place the telephones and external lines for which it is 
responsible into and out of service schedules. See “Use alternate or scheduled services” on page 
102.
Set lock
Set lock limits your ability to customize a telephone. There are three levels of Set Lock: 
Partial
Full
None
None allows you to access all features on your telephone.
Partial prevents:
Full, with the restrictions described for Partial lock, prevents:
Change Set Lock programming for a telephone
You need to start a Unified Manager session to program this feature. For more information about 
programming using the Unified Manager, see the Business Communications Manager 
Programming Operations Guide.
Auxiliary ringer
An auxiliary ringer is an optional device connected through a RJXX connection to your system. 
The auxiliary ringer is best suited to factory type locations that require loud ringing bells or horns.
Turn the auxiliary ringer on or off
You need to start a Unified Manager session to program this feature. For more information about 
programming using Unified Manager, see the Business Communications Manager Programming 
Operations Guide.
programming autodial buttons
programming the user speed dial numbers
programming feature buttons
moving line buttons
changing the display languagechanging dialing modes 
(Automatic Dial, Pre-Dial, and Standard Dial)
using Voice Call Deny
saving a number with Saved Number Redial
changing Background Music
changing Privacy
changing Do Not Disturb
using Ring Againusing Call Forward all calls
using Send Message
using Trunk Answer
activating Services  
						

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Your installer can program the auxiliary ringer to start ringing for incoming lines as part of 
Ringing Service.
Host System dialing signals
You can access host systems, such as private branch exchanges (PBX) from the system by using 
host system signaling features (known as end-to-end signaling). These features either send a 
special signal to the host system or allow you to program delays required by host systems in 
external autodial or speed dial sequences.
Link
If you connect the system to a private branch exchange (PBX), you can use a Link signal to access 
special features. On some telephones, Link is called FLASH.
You can include the Link signal as part of a longer stored sequence on an external autodial button 
or in a speed dial code. The Link symbol (
8) uses two of the 24 spaces in a dialing sequence.
Prevent a telephone from using Link
You can limit the use of Link on individual telephones. You need to start a Unified Manager 
session to program this feature. For more information about programming using Unified Manager, 
see the Business Communications Manager Programming Operations Guide.
Pause
The Pause feature enters a 1.5 second delay in a dialing sequence on an external line. The use of 
this feature is often required for signaling remote devices, such as answering machines, or when 
reaching through to PBX features or host systems.
You can program more than one pause in an external autodial or speed dial sequence.
The Pause symbol (
9) uses one of the 24 spaces in a dialing sequence.
For pulse dialing, • inserts a 1.5 second pause into the dialing sequence.
Long Tones
The Long Tones feature allows you to control the length of a tone to signal devices such as fax or 
answering machines which require tones longer than the standard 120 milliseconds.
1While on a call, press ≤°‚°.
Note: If you connect the system to a private branch exchange (PBX), you can 
program Link on a memory button for one-touch access. 
						

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Telephone Features Programming Guide
2Press the dial pad buttons to produce the appropriate tones. Each tone sounds while you hold 
down the button. 
You can use Long tones on any call except a conference call. You can use internal lines of the 
system to activate a device connected to an ATA2 or an ASM in another area of your office, or 
external lines to access devices outside the system. 
Run/Stop
Run/Stop inserts a break point into a sequence of dialed numbers or characters used for automatic 
dialing. This can be necessary when you are connecting to a PBX or similar host system.
For example: you can call a company with an automated attendant that instructs you to dial the 
internal number you need. You can program the company number, a Run/Stop, then the internal 
number on one external autodial button. Press the autodial button one time to dial the company 
number. When you hear the automated attendant, press the autodial button again to dial the internal 
number.
The Run/Stop symbol (
:) uses one of the 24 spaces in an autodial or speed dial sequence.
You can include up to three Run/Stop commands in a dialing string. The system ignores a fourth 
Run/Stop, and any digits or commands that follow three Run/Stop commands in a programmed 
dialing sequence.
Wait for Dial Tone
Wait for Dial Tone causes a sequence of numbers to pause until dial tone is present on the line 
before continuing to dial. You can use this feature if you must dial a remote system and then wait 
for dial tone from that system before dialing the remainder of your number.
The Wait for Dial Tone symbol (
;) uses two of the 24 spaces in an autodial or speed dial 
sequence. 
Pulse or tone dialing
If your external lines use pulse dialing, you can switch temporarily to tone dialing. Tone dialing 
allows you to communicate with devices such as answering machines, to access the features that 
PBX systems can provide, or to access another system remotely.
Press £ while on an active line. After you hang up, your telephone returns to pulse dialing.
At the appropriate time, press any dial pad button. Hold each button 
down for as long as necessary. Press ≤ or ≥ to cancel Long 
To n e s .  
You have entered a code limited to a programmed autodial or speed 
dial sequence, not on a call you dial directly. Run/Stop are for use in 
programmed dialing Autodialers only.5.
8$ *#* 
						

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Pulse dialing for a call
If your external telephone lines use pulse dialing, you can switch to tone dialing by pressing £ 
after selecting the line. Tone dialing allows your telephone to communicate with devices and 
services that respond to tone signals, such as automatic switchboards, and fax or answering 
machines.
Access your system from an external location
You can use the lines and some of the features of Business Communications Manager from outside 
the system. You can access the lines and some of the features over the public telephone network 
when away from the office, or you can call from another system, over a private network. 
It is important to maintain the security of your system by limiting access to authorized users and 
limiting those users to the features they need. 
For example, a sales representative out of the office needs to make long distance calls to the 
European office. Your system has a leased line to Europe with reduced transatlantic charges. You 
provide the sales representative with a Class of Service password that gives access to the 
transatlantic line. The sales representative can telephone into the system from a hotel, enter the 
Class of Service password, and use the leased transatlantic line to make calls.
Remote users can access system lines, line pools, the page feature, and remote administration (if 
enabled through Software Keys). The exact facilities available to you through remote access vary 
depending on how your installer set up your system. 
Direct Inward System Access (DISA)
Control access to your system with direct inward system access (DISA). Access to your system 
from the public telephone network must be controlled with DISA. If your installer programs the 
line used for remote access to answer a call automatically and wait for a DISA internal number, 
callers hear a stuttered dial tone and must enter a Class of Service password before they are 
allowed into the system.
Class of Service (COS)
To control the level of telephone service a remote user can access, the installer can assign a remote 
filter and remote package to the line used for remote access. The remote filter limits the numbers 
dialed on the line, and the remote package limits the use of line pools and the page feature. To 
change the restrictions for the line, the user can enter their Class of Service password when the 
system answers with DISA, or dial the DISA internal number and enter their Class of Service 
password.
Note: If the loop start line used for remote access is not supervised, auto-answer 
does not function and the caller hears ringing instead of a stuttered tone or the 
system dial tone.