Nortel Bcm 2 5 Telephone Features Instructions Manual

							Chapter 12 System features111
Telephone Features Programming Guide
Class of Service (COS) passwords
Class of Service passwords permit controlled access to a system’s resources both by internal and 
remote users. When you enter a Class of Service password at a telephone, the restriction filters 
related with your Class of Service password apply, instead of the normal restriction filters. In the 
same way, when a remote user enters a Class of Service password on an incoming auto-answer 
line, the restriction filters and remote package related with their Class of Service password apply, 
instead of the normal restriction filters and remote package. The installer programs the COS 
passwords.
Users must memorize their COS passwords instead of writing the password down. Delete an 
employees’ COS passwords when they leave the company. Normally, each user has a separate 
password. However, several users can share a password or one user can have several passwords.
Change your Class of Service
Enter a Class of Service password when you want to make a call normally restricted on a line or 
telephone.
To change the restriction filters on a line or telephone:
1Press ≤fl°.
2Enter the six-digit COS password.
COS passwords allow you to define individual passwords and determine the restriction filters, and 
remote package related with each. 
Maintain security
To maintain the security of your system, the following practices are recommended:
Warn a person to whom you give the remote access number, to keep the number confidential.
Change Class of Service passwords often.
Warn a person to whom you give a Class of Service password, to remember the password and 
not to write it down.
Delete the Class of Service password of a person who leaves your company. 
Remote access over the public network
1Dial the system remote access number.
2When you hear a stuttered dial tone, enter your COS password.
Warning: Remote users can make long distance calls.
Remember that a remote user can make long distance calls that are charged to 
your company. They can also access line pools and make page announcements in 
your office. 
						

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3Wait for the system dial tone.
To use the system at a distance, you must use a telephone with tone dialing to call the system. 
Remote access is possible only on lines that your installer programs to auto-answer calls.
To use features on a remote system, press • followed by the feature code. When you are calling 
from within Business Communications Manager, press • instead of ≤.
In some conditions, you can experience lower volume levels when using the system from a 
distance.
Tones
You can hear some of the following tones when accessing Business Communications Manager 
from a distance. Table 8 shows the different types of tone and what they mean. See “Tones and 
what they mean” on page 112.
Table 8   Tones and what they mean 
Voice mail
If you subscribe to Voice Messaging, you can access that service through Business 
Communications Manager. A software keycode is required for Voice Messaging. Your installer 
programs your telephone to indicate when you have a voice message waiting on a specific line.
When you select an extension number from the Te r m i n a l s  &  S e t s programming level, a Mailbox 
Configuration button appears. Press the button to start a Voice Applications Manager session. The 
Mailbox configuration button allows you to access the Voice Applications Manager without having 
to exit Unified Manager. Add the mailbox and close the window to return to the Unified Manager. 
For more information about configuring a mailbox, see the Business Communications Manager 
Programming Operations Guide.
Tone What it means
System dial tone You can use the system from a distance.
Stuttered dial tone Enter your COS password.
Busy tone You have dialed a busy line pool access code. You hear system dial tone 
again after 5 seconds.
Fast busy tone You have done one of the following:
Entered an incorrect COS password. Your call disconnects after five 
seconds. 
Taken too long while entering a COS password. Your call disconnects after 
five seconds. 
Tried to use a line pool or feature not permitted by your Class of Service. 
You hear system dial tone again after five seconds. 
Dialed a number in the system which does not exist. Your call disconnects 
after five seconds. 
						

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Telephone Features Programming Guide
Similarly, when you select a line number from the Lines programming level, a voice mail settings 
button appears. Press the button to start a Voice Applications Manager session. The voice mail 
settings button allows you to configure voice mail line settings and then continue programming 
other line parameters in Unified Manager. For more information, see the Business 
Communications Manager Programming Operations Guide.
Service provider features
Features from your service provider include:
Call Forward
Automatic Call Back
Automatic Recall
Call Forward
Call Forward allows you to forward incoming calls to an external telephone number. Ask your 
service provider for the appropriate Call Forward feature code.
1Select an ISDN line by selecting a line button, a line pool, or the Handsfree button, or by 
lifting the handset (if an ISDN line is your prime line).
2Enter the Call Forward feature code. Listen for three tones followed by dial tone.
3Enter the number of the telephone where you want to forward your calls. If the call is 
answered, remain on the line for at least five seconds to activate the Call Forward feature.
Cancel Call Forward
1Select an ISDN line by selecting a line button, a line pool, or the Handsfree button, or by 
lifting the handset (if an ISDN line is your prime line).
2Enter the feature code to cancel Call Forward. Listen for a series of tones.
3Press ®.
Call the number where your calls are forwarded 
1Select an ISDN line by selecting a line button, a line pool, or the Handsfree button, or by 
lifting the handset (if an ISDN line is your prime line).
2Enter the feature code.
Automatic Call Back 
If you call a number and it is busy, enter the appropriate feature code assigned by your service 
provider to receive ringing notification when the line becomes available. The Automatic Call Back 
ring type is different from your normal telephone ring type. 
						

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Automatic Recall
Automatic Recall allows you to automatically dial the number of the last call you received. You 
cannot see the number on the display if the information is not available from your service provider, 
or when you do not have Caller ID in your ISDN service. Ask your service provider for the 
appropriate feature code. 
						

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Telephone Features Programming Guide
Chapter 13
Hospitality Services
Hospitality Services (HS) is a group of features that increases the value of Business 
Communications Manager. The Hospitality Services feature is used in small to medium sized 
facilities such as hotels, motels, or hospitals.
In a hotel setting, guests gain improved services through immediate access to basic functions such 
as: 
wake-up service or reminders
accurate tracking of the room’s service requirements
Types of telephone set
Telephones in your system are assigned as one of three types of sets: 
common set
room set
Hospitality Services (HS) admin set.
Common set
A common set can be a telephone found in a lobby, office, or common area not associated with a 
room. A common set does not have access to all of the HS features. 
Room set
You need to start a Unified Manager session to assign a Room set to a room. You can assign up to 
five sets to the same room which then share the same room number. For more information about 
programming using Unified Manager, see the Business Communications Manager Programming 
Operations Guide.
Hospitality Services (HS) admin set
A Hospitality Services (HS) admin set is any two-line display telephone in the system. You can 
program an HS admin set to require a user to enter the Desk admin password before accessing HS 
admin features. For more information about programming an admin set, see the Business 
Communications Manager Programming Operations Guide. 
						

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Alarm time (AL) feature
The Alarm time feature provides an alarm clock capability on both room sets and common sets 
which can be programmed to sound an audible alert at a requested time.
One Alarm time within a 24 hour period is programmable on a room or common set and must be 
reset daily. When the alarm sounds, all sets in a given room ring. If you cancel the alarm on any 
set, it cancels the alarm on all the sets in the room. A new Alarm time entered on a room or 
common set overwrites any alarms previously assigned.
If the system experiences a power failure, this can result in missed Alarm times. When the system 
is running and the system time resets, the missed Alarm times ring in respective room or common 
sets. The system allows a maximum of 25 sets with alarms.
Program the Alarm time feature 
To program the Alarm time feature on a telephone:
1Press ≤°‡fi. 
The display shows Alrm: 07:00am OFF. If the alarm time is correct press 
. 
The display shows 
/,
						

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Telephone Features Programming Guide
Cancel an alarm
Press ≤£°‡fi to cancel the Alarm time on a telephone with a display. 
The display shows 
/.
Press 
£°‡fi to cancel the Alarm time on an analog telephone. 
Turn off an Alarm
To release a ringing alarm:
On a telephone with a display, press any button except the ≥ button.
On an analog telephone, lift the handset and then hang up.
Hospitality Services admin alarm feature
Only a Hospitality Services (HS) admin set can use the Hospitality Services admin alarm feature. 
The Hospitality Services admin alarm feature is room oriented only. It does not control the alarms 
on common sets.
The Hospitality Services admin feature can:
determine the current or last alarm time set for a room
overwrite previous Alarm time programming for a room in the system
—assign an Alarm time for any room
—change an Alarm time for any room
—cancel an Alarm pending for any room
To program the Alarm time for a room with the Hospitality Services admin alarm feature:
1Press ≤°‡‡ on a T7316 or M7324(N) two-line display telephone.
2If configured, the display shows 
-
.,. Enter the Desk admin password.
3The display shows 

/?,. Enter the room number and press . 
4Press 
#. The display shows /,
						

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Room occupancy 
The Room occupancy (RO) feature allows front desk operators to assign dialing restrictions to 
room sets, and works with the Room condition (RC) feature. The RO feature does not apply to 
common sets. Dialing restrictions for room sets are defined in Unified Manager. For more 
information, refer to the Business Communications Manager Programming Operations Guide. 
The RO feature uses the following room states: Vacant filter, Basic filter, Mid filter, and Full filter. 
A variety of dialing filters can be configured for each room state. The default setting is Vacant.
Va c a n t — Room is empty.
Basic — Room is occupied.
Mid — Room is occupied.
Full — Room is occupied.
Programming the state of a room set
To access the Room Occupancy feature and assign the state of a room set:
1Press ≤°‡· on a T7316 or M7324(N) two-line display telephone.
2If configured, the display shows 
-
.,. Enter the Desk admin password.
3The display shows 
+
/?,. Enter the room number and press .
4The display shows 
,+. Press the 
 display button and select the required status 
for the room set: Vacant, Basic, Mid or Full. The default setting is Vacant.
5To program other rooms, press the 
# or  display button and return to step 3. 
If no more rooms require programming, press the ® button to exit programming.
Room condition 
The Room condition (RC) feature allows users to exchange information about the serviced state of 
a room. Users are front desk attendants, and cleaning or maintenance personnel of an 
establishment. The RC feature is not available from a common set.
The system maintains a database of the state of each room. This database is accessed from either 
the room set or a Hospitality Services admin set.
Room sets can:
assign the associated room state to Service done (
+.
)
assign the associated room state to Needs service (
.+)
query the state of the associated room on a set with a display
Note: Programming a room to Vacant state cancels any outstanding alarms. 
						

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Telephone Features Programming Guide
Front desk sets can:
assign any room state to Service done (
+.
)
assign any room state to Needs service (
.+)
query the state of any room
The system changes the state of occupied rooms to Needs service on a daily basis at a time 
assigned in configuration. 
Maintenance personnel change the condition of the room to Service done when service in the room 
is complete.
The front desk attendant can query or program the condition of a room with a Hospitality Services 
admin set. The system automatically assigns the status of a room to 
.+, when a room 
occupancy status changes from occupied to vacant.
Room condition from a room set
To update the room condition using a room set:
1Press ≤°‡fl on a two-line display telephone or press 
)	 on an 
analog telephone. 
2At the prompt, enter the status of the room. 
3Press ⁄ on the dialpad to indicate 

.
. 
If required, enter the room condition password. 
or
Press ¤ on the dialpad to indicate 

.. 
If required, enter the room condition password.
4The display shows 

.
 or 
.. 
Room condition with a Hospitality service admin set
To update or query the room condition using a HS admin set:
1Press ≤°‡° on a T7316 or M7324(N) two-line display telephone.
2If configured, the display shows 
-
.,. 
Enter the desk admin password.
3The display shows 

.
/?,. 
Enter the room number and press 
.
4The display shows 
,+. 
Press the 

 display button and select the required status for the room set:
If the room is occupied, select 
+.
 or .+. 
If the room is vacant, select 
+ or .+. 
The default setting is Vacant. 
						

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5To update or query other room set, press the # or  display button and return to step 3. 
If there are no more room sets updates or queries, press the ® button to exit programming.
Hospitality passwords
The Hospitality Services feature allows for two types of passwords to access different areas of 
Hospitality programming. 
Desk admin password
Use the Desk password to access all Hospitality Services admin features. The default desk 
password is: ÓØÍ∏ (4677). You need to start a Unified Manager session to program to 
changes the default desk password. For more information about programming using Unified 
Manager, refer to the Business Communications Manager Programming Operations Guide.
Room condition password
The room condition password controls the ability to change the room condition using 
≤°‡fl. The default room condition password is None. The room condition password may 
remain as None. 
To change the default room condition password you need to start a Unified Manager session. For 
more information about programming using Unified Manager, refer to the Business 
Communications Manager Programming Operations Guide.