Nortel Bcm 2 5 Telephone Features Instructions Manual

							Chapter 2 Answer calls31
Telephone Features Programming Guide
the name of the caller
the number of the caller
the name of the line in your system that the call is on 
For each telephone, you can determine which information appears on the display first.
Call Display information becomes available between the first and second ring of an incoming call. 
If you answer before the Call Display information appears on your display, press ≤°⁄⁄ to 
view the line number or line name. To use logging features with Call Display, see “Call Log” on 
page 77.
Call Information for a specific call
Call Information allows you to see information about incoming calls. This information is more 
detailed than the Call Display information you can receive automatically. For external calls, you 
can see the caller name, telephone number, and the line name. For an internal call, you can see the 
caller name and the internal number. You can see information for ringing, answered, or held calls.
Call Log shows the same information as Call Information, with the date and time of the call, and 
the number of times the caller called.
View Call Information before or after answering
To find out who is calling or to view information about your current call:
1Press ≤°⁄⁄. 
2Press £ or 
# for more information about an external call.
Call Display information appears between the first and second ring of an incoming call. If you 
answer before the Call Display information appears on your display, and you press ≤°⁄⁄, 
you see only the line number or line name.
View Call Information for a call on hold
1Press ≤°⁄⁄. The display shows Ω Select a call.
2Select the line on hold. Information about the call appears on the display.
3Press £ or 
# to display more information about an external call.
Note: If your telephone automatically shows Call Display information 
for a call, press ≤°⁄⁄ before you press £ or 
# for more 
information about the call. 
						

							32Chapter 2 Answer calls
P0937240 02
Make Call Display information appear automatically at a telephone
Each telephone that rings for an external line can show Call Display information for that line. After 
answering a call, Call Display information appears on the display of the telephone that answered 
the call. Your installer or customer service representative can program telephones to have 
automatic Call Display.
Change which call information appears first 
If the information is not available from your telephone company, you can see Unknown name or 
Unknown number on the display. If the caller blocks that information you can see Private name or 
Private number on the display. 
You need to start a Unified Manager session to program this feature. For more information about 
programming using Unified Manager, see the Business Communications Manager Programming 
Operations Guide.
Priority Call
If you receive a priority call and your telephone has no free internal line buttons, you cannot 
transfer the priority call, you must accept or release it.
Answer calls at a prime telephone
The prime telephone is normally the attendant’s telephone. The installer or customer service 
representative programs a prime telephone for a line. Calls not answered at their normal 
destinations transfer to the prime telephone. Business Communications Manager allows for a 
prime telephone for each line if needed. The prime telephone display gives information about the 
call, as in the following examples. 
The person at telephone 221 has forwarded a call to you using 
Do Not Disturb.
The system has transferred a call to you from a telephone with 
Do Not Disturb turned on.
No person answered this call so the system transferred it to you.
A person camped, parked or transferred a call on line 061, but 
no one has answered the call. Press 

$
 or the line button to 
connect to the call.




 !!
 !#$$%#&
 
						

							Chapter 2 Answer calls33
Telephone Features Programming Guide
Central answering position (CAP) module
A CAP module is an add-on device that provides 48 additional memory or line buttons. You can 
connect one or two CAP modules to the telephone to increase the number of lines it can handle. A 
CAP can monitor system telephone status, answer external calls on up to 120 lines, and send up to 
30 messages to other system telephones.
A central answering position (CAP) is an M7324 or M7324N telephone and a CAP module(s) that 
your installer or customer service representative programmed as a CAP. You can have up to five 
telephones programmed as CAPs connected to Business Communications Manager. The CAP is 
best as the prime telephone and direct-dial telephone for the lines and telephones. Refer to “CAP 
module with M7324 and M7324N telephones” on page 34. There is no telephone that can receive a call on line 061 so the 
system has transferred it to you.
The call coming in on line 002 for target line 052 has come to 
you because Line 052 is busy.
For other displays, see Appendix B, “Common display prompts and error messages,” on 
page 137.
 ! 
 !!( !) 
						

							34Chapter 2 Answer calls
P0937240 02Figure 6   CAP module with M7324 and M7324N telephones
Customize your CAP module
When a CAP module is first plugged into your telephone, some of the module buttons are 
automatically programmed to dial an internal number. You can program any of the buttons on your 
CAP module that do not select lines to dial internal or external numbers automatically. 
If your installer has programmed the CAP module for your system, you can move external lines to 
the CAP module by using
≤•°⁄. See “Move line buttons” on page 90.
You can program features on CAP module buttons. See Chapter 4, “Time-saving features,” on 
page 49 and Chapter 9, “Customize your telephone,” on page 83 for information about 
programming memory buttons. You cannot assign any buttons on a CAP module as answer 
buttons.
Monitor telephones with the CAP module
The indicators Ω next to internal autodial buttons on your CAP module show the status of the 
telephones in your system.
CAPN Module M7324N telephone M7324 telephone
CAP Module 
						

							Chapter 2 Answer calls35
Telephone Features Programming Guide
The indicator is on when the telephone has:
an active call
Do Not Disturb turned on 
The indicator is off when a telephone has:
no active call
a call on hold and no other active call
Release button
Press ®to end a call. You do not have to put the handset down. ® also ends feature 
programming.
While you are on a call, do not press ® to end a feature you are using. If you do, you disconnect 
the call. Use ≤ instead.
Pick up a call ringing at another telephone
You can answer a call ringing at another telephone by using Directed Pickup or Group Pickup.
Directed Pickup
You can answer any telephone that is ringing in your system.
1Press ≤ ‡fl.
2Enter the internal number of the ringing telephone. You cannot use Call Pickup to answer 
private lines.
Answer the telephone that has a flashing indicator for the call, or use Trunk Answer. You can 
answer a call that is transferred to an intercom button on another telephone. When the auxiliary 
ringer is ringing, but the call is not ringing at a telephone, you cannot answer the call using 
Directed Pickup. 
Group Pickup
Your system can support nine pickup groups. As a member of a pickup group, you can pick up a 
call that is ringing at any telephone in your pickup group.
Press ≤‡fi to pick up.
Note: Directed Pickup can retrieve calls that are ringing on an Answer 
extension. Although you can enter the extension number of the telephone 
you hear ringing, it is possible the calls you are answering are from 
another telephone. 
						

							36Chapter 2 Answer calls
P0937240 02
You cannot use Group Pickup to retrieve a camped call.
With more than one incoming call at a telephone in a pickup group, a call ringing on an external 
line is answered first, followed by calls on the prime line, and last, calls on intercom lines. 
Change a telephone’s pickup group
To place and retrieve telephones in and out of pickup groups, you need to start a Unified Manager 
session to program the feature. For more information about programming using Unified Manager, 
see the Business Communications Manager Programming Operations Guide. 
Trunk Answer
The Trunk Answer feature allows you to answer a ringing call in any area in the system from any 
telephone in the system. The line you are answering does not have to appear or ring at the 
telephone you are using.
Trunk Answer works only with calls that are ringing on lines for which a Ringing Service schedule 
is active, and if your installer or customer service representative enabled Trunk Answer. If there is 
more than one incoming call on lines in a Ringing Service, the Trunk Answer feature picks up the 
external call that has been ringing the longest. 
Answer buttons
You can use an answer button to monitor calls on another person’s telephone. All calls to the 
monitored telephone appear on the Answer button. You are connected to the telephone that made the call you are 
trying to pick up. This display appears if you are on a call to a 
colleague, your colleague dials the number of a telephone in 
your pickup group, and you try to pick up that call.
There is no call to pick up, or the call has been answered
or
you have tried to pick up a call on a person’s private line.
Enter the internal number of the telephone that is ringing. (You 
can use an internal autodial button to do this.)
If you decide not to answer a ringing call after you have 
activated Directed Pickup, press ≤.
You have tried to pick up a call on a person’s private line.
The call that is ringing is on a line that is not in a Ringing 
Service.
$*+, *
 #&-* *
 #&-.
 * *
 #&-* * 
						

							Chapter 2 Answer calls37
Telephone Features Programming Guide
Answer buttons help attendants to monitor incoming calls for one or several other people. For 
example, an attendant can have line appearances for three different managers on the answer 
buttons of the telephone.
When an attendant answers a call for manager A the appearance stops at that manager’s set. This 
flexibility allows for another (simultaneous) call to come in on the same line. The same is true for 
manager B and manager C. When incoming call traffic increases, the calls can route to a Hunt 
Group to optimize call handling. For more information about Hunt Groups see Chapter 10, “Hunt 
Groups,” on page 93.
The Answer button setting in Feature settings programming allows you to determine what types of 
calls ring at the telephone. Your options are: 
basic
enhanced
extended
For more information about programming Answer buttons, see the Business Communications 
Manager Programming Operations Guide.
T7100 telephones have no Answer buttons assigned to monitor other sets, but you can monitor 
them.
You cannot make calls using Answer buttons.
If two or more calls are ringing at a person’s telephone, the first call appears on the attendant’s 
Answer button. Any additional calls appear on intercom buttons, if they are available.
Listen to a call as a group
To allow people in your office to listen in on a call using Group Listening, press ≤°‚¤.
You hear the caller’s voice through your telephone’s speaker. Continue to speak to the caller 
through the telephone handset. Your telephone’s microphone is off, so the caller does not hear 
people in your office. 
Note: More than one attendant can have an Answer button for a single 
telephone, allowing two or more attendants to handle calls for a busy 
person.
Each telephone can handle calls for up to eight other people using a 
separate Answer button for each person. 
						

							38Chapter 2 Answer calls
P0937240 02
Cancel Group Listening
Group Listening cancels automatically when you hang up, or when you press ≤£°‚¤
Note: Keep the handset away from the speaker, or you can hear feedback. 
The higher the volume, the more the feedback. Press ® to prevent 
feedback when hanging up. 
						

							39
Telephone Features Programming Guide
Chapter 3
Make a call
The following are different ways to make a call, depending on the programming and the type of 
call:
Pick up the handset and dial. Business Communications Manager supports three methods of 
dialing. See “Select how you dial your calls” on page 42. 
Pick up the handset, press a line button, and dial (if the call is not on your prime line).
Press ≈ and dial (to talk without using the handset). See “Handsfree and Mute” on page 97.
Press a line or intercom button, then press the handsfree button and dial (to talk without the 
handset. The speaker is active and the microphone is muted until you select the handsfree 
button or pick up the handset).
Press a line or intercom button and dial (to talk without the handset and if Automatic 
Handsfree is programmed on your telephone).
Use one of the features that make dialing easier. See Chapter 4, “Time-saving features,” on 
page 49. 
The telephone you have called has no internal lines available. 
Press
   to use the Ring Again or Message features or press 
## to make a priority call.
You are dialing using Pre-dial. To  erase  an  incorrect  digit,  press 
the left end of √ or 
$. When the number is 
complete, select a line or lift the handset.
This prompt remains on your display while you are on a call you 
have dialed. To transfer the call, press 
.
Your telephone is connected to the telephone you are trying to 
call. Check your active line buttons, and return to that call.
Wait for the telephone to be answered. If no one answers, press 
 to use the Ring Again feature (“Ring Again” on page 44) 
or Message feature (“Messages” on page 71), or press 
## 
to make a priority call.
You cannot use Ring Again on your current call. You can use 
Ring Again while you have a busy signal on an internal call or 
line pool request or while an internal call is ringing.
The telephone you are calling has Do Not Disturb turned on. 
Press 
 to use the Ring Again or Messages features, or press 
## to make a priority call.
%&


/ 
011
 	
0)))23

	4
$*+, *
$$ 5

/ 
6 55 
* -%

/  
						

							40Chapter 3 Make a call
P0937240 02
You have dialed a number, but the least expensive route 
programmed for the system is busy. Unless you release the call, 
the number goes through on a more expensive route. 
The last number you dialed or the number you saved for Saved 
Number Redial was a speed dial number that displayed a name 
instead of the number. You dialed the number correctly, but it is 
not visible.
You have tried to use another person’s private line.
Enter the digits of the number you want to dial.
You have not dialed an external telephone number since the last 
power interruption or system reset.
Either you have no prime line or your prime line is busy. Select a 
line manually before dialing.
You have entered the number of a telephone that is not in 
service.
The telephone you have called is on another call. Press 
 to 
use the Ring Again or Message features.
System programming has a restriction configured for the call 
you are trying to make. A possible reason is time-of-day 
restrictions for some calls. 
Press 
 to use Ring Again. Press  to send a message. See 
“Messages” on page 71 and “Turn on Ring Again” on page 44.
Either you have no prime line, or the prime line is in use, or the 
line programmed for an autodial number, speed dial number, or 
Hotline is in use. Select a line and dial again.
Press 
 to send a message. See Messages.
7 8-

 **-%
 * *
 !

	4

$-%

$ $#*

 8 #

9#$$

 #*#$$
 55 :
/	 

 ;
	$#$ 
	*5:
/