Nortel Bcm 2 5 Telephone Features Instructions Manual

							Chapter 3 Make a call41
Telephone Features Programming Guide
Line pools
A line pool allows each telephone access to external lines from a group (or pool) of external lines. 
To access a line pool:
press an intercom button and enter a line pool access code
press a memory button programmed with the line pool feature code and a line pool access code
A line pool is a group of external lines shared by many telephones. You can use a line in a line pool 
to make an external call.
The system can support 15 line pools plus six PRI pools, and depending on system programming, 
a telephone can access any number of these line pools.
A line pool access code is the number you dial to get a line pool. The access code can be up to four 
digits long. You can have several different line pools for your system, each one giving you access 
to a different set of external lines. Line pools is one way of sharing lines across telephones in a 
system. 
Your installer programs the access codes for line pools and gives each telephone access to a line 
pool.
Everyone in the office can have a list of the access codes for line pools their telephones can use.
Use a line pool to make a call
1Press ≤fl›.
2Enter a line pool access code.
If you have a free internal line, you can make a call using a line pool without entering the feature 
code first.
1Select an internal line (intercom).
2Dial the line pool access code. The Last Number is not allowed.
For other displays, see Appendix B, “Common display prompts and error messages,” on 
page 137.
Note: If no lines are available in the line pool, you can use Ring Again at the busy 
tone. The system will inform you when a line in the line pool becomes available. 
See “Ring Again” on page 44.
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Program a line pool feature code
When you program a button with the line pool feature code, you must enter a line pool access code 
after the feature code. The programmed line pool button accesses a specific line pool, not the line 
pool feature. See “Programming feature codes” on page 85 for more information.
If you program a button with an indicator to access a line pool, the indicator for the line pool 
button turns on when all the lines in a line pool are busy. The indicator turns off when a line 
becomes available. 
Line buttons
There is one line button for each line assigned to your telephone. Press the line button to select the 
line you want to answer or use to make a call. As you have several line buttons, you can access 
more than one line. 
The T7100 telephone has two intercom paths, instead of line buttons, to answer and make calls. A 
T7100 can have two lines. You can press ≥ to switch between two calls, one active and one on 
hold.
Select how you dial your calls
To select a dialing mode:
1Press ≤•°¤.
2Press £ or 
 until the dialing mode you want appears.
3Press ≤ or 
 to select the dialing mode.
You cannot program the dialing modes feature code on a memory button.
Standard dial
Standard dial allows you to make a call by selecting a line and dialing the number. If you have a 
prime line, it is selected automatically when you lift the handset or press the handsfree button.
You cannot use Standard dial on a T7100 telephone unless you pick up the handset first. If you 
have a T7100 telephone, use the Automatic dial or Pre-dial feature for on-hook dialing.
Automatic dial
Automatic dial allows you to dial a number without selecting a line. Your prime line is selected 
when you start dialing a number. Automatic dial does not work if your telephone has no prime line 
or when your prime line is in use.
Telephones connected to an Analog Terminal Adaptor (ATA2) or an Analog Station Module 
(ASM) cannot use Automatic dial. 
						

							Chapter 3 Make a call43
Telephone Features Programming Guide
Pre-dial
Pre-dial allows you to enter a telephone number, check it, then change it before making the call. 
The call does not dial until you select a line or line pool, or pick up the handset. You can pre-dial 
both external and internal numbers. You must, however, select the correct type of line (external or 
internal) for the type of number you have entered.
Receive a busy signal on an internal call
When the internal number you dialed is busy there are three possibilities:
Priority Call
Ring Again
Message
Priority Call
If you get a busy signal or a Do Not Disturb message when you call someone in your office, you 
can interrupt their call by using the Priority Call feature. Use this feature for urgent calls only.
Program a telephone to make priority calls
You need to start a Unified Manager session to program this feature. For more information about 
programming using Unified Manager, see the Business Communications Manager Programming 
Operations Guide.
Make a priority call
To make a priority call:
1Press ≤fl·. 
2Wait for a connection, then speak.
A person who receives a priority call while on another call has eight seconds to accept or block the 
call. For information about blocking calls see “Stop calls” on page 96. If the person does nothing, 
the priority call feature puts their active call, including conference parties, on Exclusive Hold and 
connects your call.
Note: If your telephone starts ringing while you are pre-dialing a number, you 
can stop the ringing by turning on Do Not Disturb (≤°fi). Do Not Disturb 
entered while dialing does not affect the numbers you are entering.
You cannot pre-dial a telephone number if all the lines on your telephone are busy. 
						

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When you make a priority call, the display may show the following:
You can make a priority call only while your telephone display shows the following: 
Ring Again
Use Ring Again when you call a person on your system and their telephone is busy or there is no 
answer. Ring Again can tell you when they hang up or next use their telephone. You can use Ring 
Again to tell you when a busy line pool becomes available.
Turn on Ring Again
To turn on Ring Again, press ≤¤ before you hang up. 
Using Ring Again cancels any previous Ring Again requests at your telephone.You tried to place a priority call to another telephone in your 
system. The person you called has blocked your call. Try to call 
later.
The party you are calling has eight seconds to decide to accept 
or reject your priority call.
The telephone you are calling is receiving a priority call at the 
same time or cannot receive priority calls.
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							Chapter 3 Make a call45
Telephone Features Programming Guide
Cancel Ring Again
Press ≤£¤ to cancel a Ring Again request. 
Message
When using Priority Call and Ring Again don’t work, you can leave a message on the person’s 
display. For more information, refer to “Messages” on page 71.
Create a Conference Call
You can talk to two people at the same time.
1Make sure you have two calls, one active and one on hold.
2Press ≤‹.
3Press the held line. (This action is automatic on the T7100 telephone.)
You can create a conference when you are on a call: 
1Put the call on hold. (This action is not necessary when the Automatic Hold feature is available 
on your system.)
2Make a second call.
3Press ≤‹.
4Press the held line.
Only the person who established the conference can use the procedures described in this section.
Disconnect one party
You can disconnect one party from a conference and continue talking to the other. You cannot use Ring Again on your current call. You can use 
Ring Again while you have a busy signal on an internal call or 
line pool request, or while an internal call is ringing.
Press
  to use Ring Again. Press  if you select to send a 
message.
Note: You can create a conference by releasing privacy on a call. See “Turn 
Privacy on or off for a call” on page 96.
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On a T7208, T7310, T7316 or M7324(N) telephone:
1Press the line button of the call that you want to disconnect. The second call is automatically 
put on hold. 
2Press ® to disconnect the first call.
3Press the button of the held line to reconnect with the second call.
On a T7100 telephone:
1Press ≤£‹ to put the first call on hold. 
2Press ≥ to put the second call on hold.
3Press ® to disconnect the second call.
4Press ≥ to reconnect with the first call.
or
1Press ≤£‹and then press ≥ to put the second call on hold.
2Press ® to disconnect the first call.
3Press ≥ to reconnect with the second call.
Separate holding of two calls
For all system telephones except the T7100 telephone, you can place the two people in a 
conference call on hold separately, so that they cannot talk to each other. 
1Press the line button of one call. The other call is automatically put on hold. 
2Press ≥. The second call is put on hold. 
Now you can re-establish the conference.
3Take one call off hold.
4Press ≤‹.
5Take the remaining call off hold.
Put a conference on hold
You can put a conference on hold, allowing the other two people to continue speaking to each other 
by pressing ≥.
You can rejoin the conference by pressing either of the held line buttons. 
For the T7100 telephone, press ≥.  
						

							Chapter 3 Make a call47
Telephone Features Programming Guide
Split a conference
You can speak with one caller while the other call is on hold. You can switch between calls using 
≥.
On a T7208, T7310, T7316 or M7324(N) telephone:
1Press the line button of the caller with whom you want to speak. The other call is automatically 
put on hold. 
2Press ≤‹to re-establish the conference.
On a T7100 telephone:
1Press ≤£‹. The first call is put on hold. 
2Press ≥ to switch between calls.
3Press ≤‹ to re-establish the conference.
Leave a conference call
You can remove yourself from a conference, and connect the other two callers. 
Enter the Transfer feature code ≤‡‚.
When you remove yourself from a conference using the Transfer feature, and both calls are from 
outside your system, one of the calls must have come to you on a disconnect supervised line, or the 
call disconnects. 
You are trying to add a fourth party to your conference call, or to 
join two conferences together. Release one call from the 
conference before adding another, or keep the two conferences 
separate.
You have tried to make a conference call, but your system is 
handling its maximum number of conference calls.
You are on a conference with the two lines or telephones shown. 
You can drop out of the conference and leave the other two 
parties connected (Unsupervised Conference) by pressing 
 or entering the Transfer feature code.
You have activated the Conference feature with one call active 
and another on hold. Press the held line to bring that person into 
the conference.
For other displays, see Appendix B, “Common display prompts and error messages,” on 
page 137.
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							49
Telephone Features Programming Guide
Chapter 4
Time-saving features
This chapter shows you some time-saving features such as:
Autodial
Last Number Redial
Speed Dial
Saved Number Redial
Autodial 
You can program memory buttons for one-touch dialing of internal or external telephone numbers. 
You cannot use buttons for lines, answer or Handsfree/Mute as autodial buttons. 
If the power to your Business Communications Manager system is off for more than three days, 
autodial numbers and some other system programming can be lost from the memory.
To add an autodial button:
1Press ≤•⁄ to program an external number or ≤•¤ for an internal number.
2Select a button and then dial the number. 
When programming Autodial you can use the following:
Last Number Redial 
Saved Number Redial
destination codes (select an intercom button as the line)
Select a line for Autodial
To select a line for an external number, press the line or intercom button before you enter the 
number. To select a line pool, press a programmed line pool button, or press an intercom button, 
and enter a line pool access code.
If you select a line before pressing the autodial button, the call goes out on that line instead of the 
line that is part of the autodialer programming.
For the T7100 telephone, program an external autodialer by using a line and not a line pool.
Note: If you do not include a line selection in an autodial number, the call uses 
your prime line (if you have one). 
						

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Use intercom as the line for Autodial
If you press an intercom button as the line for an external autodial number, you must include a 
valid line pool access code or a destination code. If access codes for line pool or destination codes 
change, remember to reprogram autodial numbers. 
Continue to enter digits until the number is complete. Press 
√ or 
$ to erase an incorrect digit. 
Press ≥ or 
 when you finish.
The memory allocated to autodial numbers in your system is 
full.
While programming external Autodial, you erased the button by 
pressing ≥ or 
 before entering any digits.
Enter the number you want to program (selecting the line first if 
necessary) exactly as if you were making a call.
Enter the internal telephone number you want to program.
You are programming an internal autodial button and have 
entered a number that is not an internal number on your system. 
Enter a valid internal number. If the number you are entering is a 
destination code, use external autodial.
Press the memory button you want to program.
Enter the number you want to program on the button, then press 
≥. 
Enter the number you want to program on the button, then press 
≥ or 
. You can include a line or line pool selection in an 
autodial sequence by selecting the line before entering any 
digits.
The number is correctly stored on the button.
For other displays, see Appendix B, “Common display prompts and error messages,” on 
page 137.
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