Nortel Bcm 2 5 Telephone Features Instructions Manual
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121 Telephone Features Programming Guide Chapter 14 Portable telephone and handset features There are three portable telephones supported by Business Communications Manager: the Companion C3050 Etiquette, Companion C3060 Portable, and the Companion C3050 CT2Plus. There are two portable handsets supported by Business Communications Manager: the DECT C4010 Handset, and the DECT C4020 Handset. These handsets have region-based availability. For more information about DECT, refer to the Business Communications Manager DECT Installation and Maintenance Guide. Portable telephones Your portable telephone communicates with Business Communications Manager using radio waves. The radio transceivers for the system are located in the base stations installed at your office. Each base station contains two radio transceivers and can handle two portable telephone calls at the same time. Not only can you start a telephone conversation anywhere in the office, you can continue that conversation while you walk throughout the building. As you move from one part of your office to another, your call passes from one base station to the next. If there is a decrease in voice quality while you are moving with a portable telephone, you may be moving out of range from your system base stations. There are three possible reasons for this: The base stations that cover the area you are moving into are busy or unable to pick up your call. Large pieces of furniture or movable partitions block the signal between you and the base station. You have moved out of the range covered by your system. (Retrace your steps until you are back in range.) In rare instances, during a Message session, softkey display prompts on your portable may disappear. This is a normal condition and is improved by staying within range of a base station. While you are moving within range, you may hear a slight clipping during a call. Clipping occurs as a call is handed off from one base station to the next.
122Chapter 14 Portable telephone and handset features P0937240 02 Problems with lost connections are rare, but if you notice an increase in occurrences, your base stations may need to be moved or reprogrammed. Contact your installer to change the base station configuration. (In the U.S. you need to obtain UTAM Inc. approval before making changes to the base station configuration.) For more information, refer to Business Communications Manager Programming Operations Guide. Portable telephone features It is possible to use many of the same system features available to a Business Communications Manager telephone on your portable telephone. The table below shows the features available for use on a portable telephone. For more information about features and the special codes required to use them, refer to the feature card that came with your portable telephone. Table 9 shows the features available to a portable telephone. See “Features available to a portable telephones in the system” on page 122. Note: If you try to send a message from a desk telephone to a portable telephone, the display of the desk telephone shows @ . /*. Table 9 Features available to a portable telephones in the system Feature Description Call Forward Send calls to another telephone in your system. The display does not indicate that calls are being forwarded. Hunt Group calls override all Call Forward features. A Hunt Group extension can be a Call Forward destination. Call Information The display shows the name or extension of an internal caller. If your system is equipped to receive CLASS information (Caller ID), the external call information appears on the display. C a ll Pa r k Pa r k a ca ll . Call Park Retrieval Retrieve a parked call. Cancel Call Forward Cancel the Call Forward feature, where calls are automatically sent to another telephone in the system. Conference Create a three-way call. Directed Call Pickup Answer any telephone that is ringing in the system. Group Pickup Answer a call ringing on another set within the same pickup group. Host system signaling Use link and pause. Line Pool Use line pools the same way a desk telephone does. Mute Prevent other callers from hearing you. Also, you can mute incoming calls from ringing on a portable telephone. Page Page an individual telephone, several telephones, external speakers, or the entire system. A Hunt Group extension cannot be in a page zone. Pause Program an external autodial sequence to insert a 1.5 second delay. Prime line On your portable, this may be either an Intercom Line, an Assigned Line or a Line Pool. Privacy In programming, change the privacy setting for an external line assigned to the portable. This does not give the ability to change the privacy setting on a call by call basis. Release End a call or programming session.
Chapter 14 Portable telephone and handset features123 Telephone Features Programming Guide Directed Call Pickup You must enable the Directed Call pickup feature before it can be used. For more information about the Directed Call pickup feature, refer to the Business Communications Manager Programming Operations Guide. Group Pickup Group Pickup allows the portable user to answer a call ringing on another telephone within the same pickup group. For more information, refer to the Business Communications Manager Programming Operations Guide. Wireless Portable Language Selection This feature allows you to change the language of the voice prompts and the prompts that appear on the portable telephone display. The system supports a primary default language and three alternate languages. Wireless Call Forward No Answer enhancement This feature prevents a portable telephone from ringing when the call is forwarded to a new destination. The portable user can answer the call, even though it does not ring. For more information, refer to the Business Communications Manager Programming Operations Guide. Speed Dial System speed dial codes only. No personal speed dial codes. The po rtable directory can store up to 50 telephone numbers. Switching between two calls Put one call on hold and speak to another caller. Transfer Transfer a call to another telephone. Transfer using directory Transfer a call using your portable telephone directory. Trunk Answer Answer a ringing call for lines placed in a Service Mode. Wireless Portable Language SelectionChange the language of the prompts that appear on the po rtable telephone display. Wireless Call Forward No AnswerForward a call without ringing. The portable user can answer a call but it does not ring. Press ••fi‚⁄Language - Primary Press ••fi‚¤Language - Alternate Press ••fi‚‹Language - Alternate 2 Press ••fi‚›Language - Alternate 3 Table 9 Features available to a portable telephones in the system Feature Description
124Chapter 14 Portable telephone and handset features P0937240 02
125 Telephone Features Programming Guide Chapter 15 Troubleshooting This chapter describes alarm codes and how to use them. It also show you how to test your telephone. Alarm codes An alarm telephone display shows Business Communications Manager system alarm codes when they occur. The installer assigns alarms to T7316 or M7324(N)two-line display telephones. Report and record alarm codes If an alarm message appears on the alarm telephone display: 1Record the alarm number. 2Call your customer service representative and report the alarm code. Test the telephone If you know something is wrong with a button, the speaker, the displays, or some other part of the telephone hardware, you can do a quick test to see which part of the telephone is not functioning properly. Test the telephone display To test the telephone display: 1Press ≤°‚fi. The display shows . 2Press . 3Adjust the contrast level for the telephone display so you can clearly see the test results. The contrast level ranges from one to nine. Enter a number to change the contrast or press and ! .Report this alarm and the time it occurred to your installer or customer service representative. Note: Alarms are also stored in the WinNT Network Event log. For more information, see the Business Communications Manager Programming Operations Guide. $ . O3O @
126Chapter 15 Troubleshooting P0937240 02 4Press or ≤ to go ahead with the test. During the test, the display shows solid, dark blocks and all the indicators next to the buttons on the telephone. Any Busy Lamp Field (BLF) or CAP modules connected to the telephone must be completely lit. You lose any information which appeared on the BLF before the test started. 5Press any button to end the test. Test the telephone buttons To test the telephone buttons: 1Press ≤°‚fi. The display shows . 2Press . The display shows $& . 3Press . Press each button to determine its function. If the button you pressed uses an indicator, it must light when you test the button. 4When you press the ® button, %& appears on the display. Press ® again to end this test. Test the speaker in the telephone handset The handset test is not available when a headset is plugged into the telephone. 1Press ≤°‚fi and twice. The display shows . . 2Press . 3Pick up the handset and listen. You can hear dial tone through the handset at a maximum volume. The volume is reset to maximum only while the test is in progress. 4Press any button to end the test. Test the telephone headset The headset test is only available to telephones with a headset. 1Press ≤°‚fi and until the display shows . . 2Press . You hear dial tone through the headset. The volume resets to the default level during this test. 3Press any button to end the test. Test the telephone speaker To test the telephone speaker: 1Press ≤°‚fi and until the display shows A .
Chapter 15 Troubleshooting127 Telephone Features Programming Guide 2Press . You hear a page tone through the telephone speaker at the maximum volume. The volume returns to its previously assigned level at the end of the test. 3Press any button to end the test. Test the power supply to a telephone 1Press ≤°‚fi and until the display shows - . 2Press . All the indicators on the telephone light and the telephone rings at maximum volume. When the test ends, the display shows - . The test continues for five seconds or until you press a button. Note: Make sure the function of a button matches the label by pressing ≤•‚and then the button. Press ® to end the telephone testing session. The test feature times out after three minutes of inactivity.
129 Telephone Features Programming Guide Appendix A Feature Codes This appendix provides a quick reference for Business Communications Manager features available by pressing the ≤ button and entering a code. Table 10 provides feature names sorted in alphabetical order and Table 11 is sorted numerically by feature code. See “Features sorted by feature name” on pag e129 and “Features sorted by activation code” on page133. Table 10 Features sorted by feature name Feature name Activation code ACD agent login/log out ≤·‚› ACD agent make busy/ready≤·‚° ACD queue status≤·‚· Alarm time≤°‡fi Alarm time - Cancel≤£°‡fi Alarm time (HS admin set)≤°‡‡ Autodial - External≤•⁄ Autodial - Internal≤•¤ Background Music≤°fl Background Music - Cancel≤£°fl Button inquiry≤•‚ Call Charge Indication≤°⁄° Call Duration Timer≤‡‡ Call Forward≤› Call Forward - Cancel≤£› Call Forward to Voice Mail≤·°› Call Information≤°⁄⁄ Call Log - Delete items (Auto Bumping)≤°⁄fi Call Log - Manual≤°⁄‹ Call Log - View information≤°⁄¤ Call Log options≤•°› Call Log password≤•°fi Call Park≤‡› Call Queuing≤°‚⁄ Camp-on≤°¤ Class of Service≤fl°
130Feature Codes P0937240 02 Conference Call≤‹ Contrast adjustment≤•‡ Dialing Mode≤•°¤ Directed Pickup≤‡fl Display Voice Mail DN≤·°fi Do not Disturb≤°fi Do not Disturb - Cancel≤£°fi Exclusive Hold≤‡· Express Messaging≤·°‚ Group Listening≤°‚¤ Group Listening - Cancel≤£°‚¤ Group Pickup≤‡fi Language - Primary1≤•fi‚⁄ Language - Alternate1≤•fi‚¤ Language - Alternate 21≤•fi‚‹ Language - Alternate 31≤•fi‚› Last Number Redial≤fi Line buttons - Move≤•°⁄ Line Pool≤fl› Line Redirection≤°› Line Redirection - Cancel≤£°› Link≤‡⁄ Long tones≤°‚° Malicious call identification (MCID)≤°·‡ Memory buttons - Program≤•‹ Messages - Send≤⁄ Messages - Cancel Send ≤£⁄ Messages - View≤flfi Name and number blocking≤°⁄· Name and number blocking - Cancel≤£°⁄· Page≤fl‚ Page - Combined (internal & external)≤fl‹ Page - External (external speakers)≤fl¤ Table 10 Features sorted by feature name (Continued) Feature name Activation code