Nortel Bcm 2 5 Telephone Features Instructions Manual

							Chapter 9 Customize your telephone91
Telephone Features Programming Guide
Hide the message or calls indication
The display that shows you have messages or calls can be replaced with the current time and date. 
If you are using a telephone with a one-line display, the message or call indication is hidden.
1Press ≤°‚fl. 
The current time and date appears on the first line of the display.
2Press 
) or ≤flfi to see your messages, or press 
 or ≤°⁄¤ to see your 
calls.
Restore the messages and calls indication
You can retrieve your message and call information by using the display buttons that appear on the 
second line of the display.
Press ≤£°‚fl to retrieve a message and call information.Press the button of the line you want to move. Press ≤ or 
7!# when you have finished moving lines.
Press the button you want to move the line to. Neither of the 
buttons is erased. The lines, or the line and feature, switch 
places.
The button you are trying to move is not a line button. If you are 
trying to switch a line and a feature, move the line to the feature 
button and not the feature button to the line.
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Telephone Features Programming Guide
Chapter 10
Hunt Groups
The Hunt Groups feature allows access to a group of Business Communications Manager 
telephones by entering a single extension number. This ensures that calls easily route to the 
appropriate group. 
Hunt Groups are used in conditions where a group of people performing the same task answer a 
number of related telephone queries. Some typical uses of Hunt Groups are:
a sales department answering questions on product prices or availability
a support department answering questions describing the operation of a product
an emergency department answering calls for help
As an example, consider Hunt Groups that route calls to a support service such as a help line for a 
software company. Specialists handling Product A can be in one group, and specialists handling 
Product B can be in another group. Incoming calls hunt for the next available telephone in the 
group. If no telephone is available, the call is placed in a queue or is routed to an overflow 
telephone.
You need to start a Unified Manager session to program this feature. For more information about 
programming using Unified Manager, see the Business Communications Manager Programming 
Operations Guide.
You can make programming changes to the following Hunt Group settings:
members of a group and member position in a group
line assigned to a group
distribution of incoming calls
how long the system looks for available members
where a call goes if all members are busy
Features affected by Hunt Groups include:
Call Forward All Calls
Call Forward No Answer
Call Forward on Busy
Group Pickup
Transfer via Hold
Priority Call
Line Redirection
Page Zones
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Members of the group
Members of the group can be any telephones in the system or portable telephones. Each telephone 
can be in more than one Hunt Group, and considered a member in each Hunt Group, increasing the 
total number of members in the system.
There is only one appearance of the same Hunt Group on a set. Hunt Group extension numbers 
cannot be members of other Hunt Groups. An extension number can be related with a member of a 
Hunt Group and is called a member extension number.
Distribution mode
There are three modes of call distribution:
Broadcast—rings every set in the group at the same time. Calls are handled one at a time; other 
calls are put in a queue. When a call is picked up, the call next in the queue is shown to the 
Hunt Group without having to wait for queue time-out.
In Broadcast mode you can program all the attendants in the group to share the load of 
answering large volumes of calls. All sets automatically display the calling line identification 
(CLID), if available. A known example is a fund raising campaign where a group of operators 
are waiting to take each call as it comes in.
Sequential—starts the call at the first set in the Hunt Group and distribution is complete when 
the first free set is found. Simultaneous calls can be shown. Distribution is order based.
In Sequential mode, you can program your top salesperson to be the first member of the group 
to receive incoming calls.
Rotary (Cyclic)—the call starts at the set after the one which answered the last call. 
Distribution is complete when the next free set is found. Simultaneous calls can be shown. 
Distribution is order based.
In Rotary (Cyclic) mode, you can ensure that all your help line people receive calls on an equal 
basis, instead of one person receiving most of the calls. The call rings at one set at a time in a 
rotation.
If a Hunt Group has available members but no one answers the call, the call routes through the 
Hunt Group list until either a person answers the call or the queue time-out occurs. In the second 
case, the call routes to the overflow position. After a call goes to the overflow position it is no 
longer a Hunt Group call.
For information about Hunt Groups, see the Business Communications Manager Programming 
Operations Guide. 
						

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Telephone Features Programming Guide
Chapter 11
Telephone features
This chapter shows you how to: 
move a telephone
prevent a call from ringing at a telephone
turn Privacy on and off
use the Handsfree and Mute features
time a call
recover from an accidental disconnect
play music in the background
Moving telephones 
When automatic telephone relocation is enabled in programming by your installer, you can move 
your telephone from one jack to another without losing any of its custom programming.
Hunt Groups
Business Communications Manager allows you to establish Hunt Groups in your system. A Hunt 
Groups is a group of telephones that is accessible by entering a extension number. The Hunt 
Groups feature ensures calls route to the appropriate people. For more information about Hunt 
Groups see Chapter 10, “Hunt Groups,” on page 93.
Prevent calls from ringing at your telephone
You can prevent calls from ringing at your telephone, either when you are away from your desk or 
while on another call with the Do Not Disturb (DND) feature.
Caution: You can be required by law to report any telephone moves to your local 
telecommunications carrier or 911 service provider. For more details, ask your 
local carrier, your local 911 service provider, and/or your local 
telecommunications service provider. 
						

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Use Do Not Disturb
After you turn Do Not Disturb on, calls are forwarded to the prime telephone when there is no 
other telephone on which the line appears. If there is another telephone that shares the same line, 
the call can be answered by that person. (The Delayed Ring Transfer feature transfers all calls not 
answered, to the prime telephone after a defined time.) 
Do Not Disturb prevents voice calls from alerting at your telephone. Voice calls appear as normal 
intercom calls.
Cancel Do Not Disturb
Press ≤£°fi to cancel Do not Disturb. 
Stop calls
Press ≤°fi to stop calls from ringing at your telephone. 
You only receive priority calls at your telephone. A line button flashes when you receive a call, but 
the call does not ring. 
Refuse to answer a call
If your telephone rings while you are on a call, you can refuse to answer the second call, even if it 
is a priority call.
To refuse a call, press ≤°fi while your telephone is ringing. 
Turn Privacy on or off for a call
You can configure lines in your system to have automatic privacy. With a line not programmed 
with privacy, anyone with the line assigned to their telephone can join your call by pressing the line 
button. With a line programmed with privacy, one person at a time can use the line.
Privacy control cannot be for internal or conference calls.
When another telephone joins a call, the participants on the call hear a tone, and a message appears 
on the telephone display. It is not possible to join a call without everyone hearing this tone.Your telephone receives calls normally.
Note: The Privacy feature does not apply to target line calls.
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Telephone Features Programming Guide
Create a conference call by releasing privacy
With a line programmed with privacy, you can turn privacy off to allow another person with the 
same line to join in your conversation and form a conference. All the rules for a conference apply 
but there is one line in use, instead of the normal two. This means that you cannot split a 
conference set up using Privacy.
1Press ≤°‹.
2Tell the other person to press the line button and join your conversation.
Only two Business Communications Manager telephones and the external caller can take part in 
this kind of conference.
Make a call private
With a line programmed not to have privacy, you can turn privacy on for a call, preventing other 
people with the same line from joining.
Press ≤°‹ to make a private call.
Handsfree and Mute
You must assign the ability to use Handsfree to on or off for each telephone. Also program the type 
of Handsfree. See “Change Handsfree for a telephone” on page 98. You must also turn on 
Handsfree for a telephone to use a headset.
Answer calls without lifting the handset
1Press the line button for the ringing call. 
2Press the handsfree button. The telephone’s internal microphone and speaker automatically 
turn on.
Handsfree is not available for a T7100 telephone.
Make calls without lifting the handset
1Press the handsfree button. The telephone’s internal microphone and speaker automatically 
turn on.
2Dial your call.
3Speak normally.
Note: Direct your voice toward the telephone. The nearer you are to the 
telephone, the easier it is for the microphone to transmit your voice to 
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Mute Handsfree
1Press © to switch off the telephone microphone so that you can speak to a person in your 
office while you are on a handsfree call. The display reads 
Microphone Muted.
2Press the handsfree button to turn the microphone back on again and continue your handsfree 
call.
Change a normal call to handsfree
1Press the handsfree button.
2Hang up the handset. 
Change a handsfree call to a normal call
To switch from handsfree, lift the handset.
Handsfree
The indicator next to the handsfree button is solid when you have Handsfree turned on. It flashes 
when you mute the microphone.
Wait for your caller to finish speaking before you speak. The microphone and speaker cannot both 
be on at the same time. Your caller’s voice can be cut off if you both speak at the same time. 
Interruptions such as a tapping pencil can be loud enough to turn on your microphone and cut off 
your caller’s speech.
To prevent an echo, keep the area around your telephone free of paper and other objects that can 
screen your microphone. Turn down the microphone’s volume (press the left end of √ 
while speaking) to prevent feedback. When you change the volume level, both the microphone and 
speaker volume adjust to prevent feedback problems.
Position the telephone so that any unavoidable local noise (such as an air conditioner) is behind it. 
This position limits the amount of background noise.
Change Handsfree for a telephone
You can program the type of Handsfree used with each telephone or activate Handsfree 
Answerback.
You need to start a Unified Manager session to program this feature. For more information about 
programming using Unified Manager, see the Business Communications Manager Programming 
Operations Guide.
Note: In open office environments, use the handset when handsfree 
communication is not necessary or when you need privacy during a call. 
Another option is to use a headset. 
						

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Telephone Features Programming Guide
Handsfree Answerback
Handsfree Answerback allows you to answer a voice call without lifting the handset. Handsfree 
Answerback is always turned off for a T7100 telephone.
You can turn Handsfree Answerback on or off for a telephone programmed to use Handsfree. You 
need to start a Unified Manager session to program this feature. For more information about 
programming using Unified Manager, see the Business Communications Manager Programming 
Operations Guide.
Hearing aid compatibility
The handsets on all system telephones are compatible with hearing aids as defined in the FCC 
rules, Part 68, section 68.316. Not all hearing aids are optimized for use with a telephone.
Call Duration Timer
Press ≤‡‡ to see how long you were on your last call, or how long you have been on your 
current call. 
Accidental disconnect
If you accidentally drop the handset back into the telephone cradle while answering a call, you can 
retrieve the call.
Pick up the handset again or press the handsfree button within one second to reconnect to your call. 
Disconnect supervision
When disconnect supervision is assigned to a line, the system detects when an external caller 
hangs up and releases the line for other uses. The installer assigns disconnect supervision. 
Time
Press ≤°‚‹ to display the current date and time while you are on a call.The display shows the last call you made, or the current call, and 
the total elapsed time in minutes and seconds.
You parked your last call. You cannot see the length of time a 
call was parked. 
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Press ≤°‚fl to display the static time.
Press ≤ £°‚fl
to cancel the static time feature.
Background Music
Press ≤°fl to listen to music through your telephone speaker.
Your installer makes this feature available to all telephones in programming. You need to supply a 
music source, such as a radio, which is attached to your system.
Cancel Background Music 
Press ≤£°fl. The music stops automatically if you make or answer a call. 
Warning: According to U.S. copyright law, a license can be required from the 
American Society of Composers, Authors and Publishers or a similar organization 
if radio or TV broadcasts are transmitted through the Background Music feature 
of this telecommunication system.
Nortel Networks hereby disclaims any liability occurring as a result of failure to 
get a license.