Nortel Bcm 2 5 Telephone Features Instructions Manual

							Chapter 4 Time-saving features51
Telephone Features Programming Guide
Last Number Redial
Press ≤fi to redial the last external number you dialed.
Last Number Redial records a maximum of 24 digits.
Prevent Last Number Redial
Last Number Redial can be restricted at individual telephones.
You need to start a Unified Manager session to program this feature. For more information about 
programming using Unified Manager, see the Business Communications Manager Programming 
Operations Guide. 
Speed Dial
Business Communications Manager provides two types of speed dialing:
system 
personal
System Speed Dial programming allows you to assign two-digit speed dial codes to the external 
numbers called most often. Personal Speed Dial programming allows users to program their own 
speed dial numbers.
Speed dial numbers are subject to the same restriction filters as normally dialed numbers. Your 
installer can program system speed dial numbers to bypass dialing restrictions.
To make a speed dial call
1Press≤‚ to quickly dial external telephone numbers that programmed to speed dial codes.
Note: If you have a Last Number Redial button programmed, use Button Inquiry 
(≤•‚), then press the Last Number Redial button followed by (£) to 
check the last number before you dial it.
The last number you dialed was a speed dial number that 
displayed a name instead of the number. The number dials 
correctly, but does not appear on the display.
You have not dialed an external telephone number since the last 
power interruption or system reset.
Note: You can copy a number on an autodial button using Last Number Redial.

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							52Chapter 4 Time-saving features
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2Enter the appropriate two-digit speed dial code. 
System Speed Dial codes
System Speed Dial codes are numbered from 01 to 70. The installer assigns numbers to System 
Speed Dial codes for the all the system. 
Personal Speed Dial
To add or change a Personal Speed Dial number on your telephone:
1Press ≤•›.
2Enter a two-digit code from 71 to 94 that you want to relate with a telephone number.
3To include a line selection for this number, press the line or intercom button. To select a line 
pool, press a programmed line pool button, or press an intercom button and enter a line pool 
access code. For the T7100 telephone, you can only select a line pool.
4Enter the number you want to program.
5Press ≥ or 
. 
Note: There is no difference between using User Speed Dial and using System 
Speed Dial. Only the programming is different.
Continue entering the number you want to program. You can 
change the number by pressing 
$ or √. When you 
are finished, press ≥ or 
.
Enter the telephone number you want to program exactly as if 
you were dialing it normally. When you are finished, press ≥ 
or 
. 
You have entered a code outside the code range (01-70 for 
system, 71-94 for personal).
There is no number stored on the speed dial code you have 
dialed.
If you want to program a line or line pool selection for this speed 
dial number, select the line or line pool. If not, enter the 
telephone number exactly as if you were dialing it normally. 
When you are finished, press ≥. 
If you want to program a line or line pool selection for this speed 
dial number, select the line or line pool. If not, enter the 
telephone number you want to program exactly as if you were 
dialing it normally. When you are finished, press 
. 
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							Chapter 4 Time-saving features53
Telephone Features Programming Guide
Saved Number Redial
You can save the number of the external call you are on (provided you dialed the call) so that you 
can call it again later. Each telephone can save one number at a time with Saved Number Redial, 
but not one number for each line.
Save a number
To save a number, press ≤fl‡ while you are on the call.
Saved Number Redial records a maximum of 24 digits.
Dial a saved number
To dial a saved number, press ≤fl‡ when you are not on a call.
If you have a programmed Saved Number Redial button, you can use Button Inquiry (≤•‚) 
to check the last number before you dial it.
Prevent Saved Number Redial
Saved Number Redial can be restricted at individual telephones.There is no line related with the speed dial number you are 
trying to use. Select a free external line or line pool and enter the 
speed dial feature code again.
The system cannot dial the number stored. Reprogram the 
number.
For other displays, see Appendix B, “Common display prompts and error messages,” on 
page 137.
Note: You can copy a number on an autodial button using Saved Number Redial.
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							54Chapter 4 Time-saving features
P0937240 02
You need to start a Unified Manager session to program this feature. For more information about 
programming using Unified Manager, see the Business Communications Manager Programming 
Operations Guide. 
You have saved a speed dial number that displays a name instead 
of the number. The number dials correctly, but does not appear 
on the display.
You have tried to save the number of an incoming call. You can 
only save numbers that you have dialed.

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							55
Telephone Features Programming Guide
Chapter 5
Handling calls 
This chapter shows you how to:
handle many calls at a time
transfer calls
park a call
Use Hold
You can put a call on hold by pressing ≥.
When a call is on hold, the button indicator flashes on all telephones that have access to that line. 
Any of these telephones can retrieve the call.
On the T7100 telephone, ≥ changes between two lines; one active, one on hold. The T7100 
telephone cannot retrieve a call placed on hold by another telephone.
Retrieve a held call
You can connect to a call on hold by pressing the flashing line button of the held call.
Hold automatically
If a line is programmed with full autohold, you can switch from one call to another and have your 
calls put on hold automatically.
Press the line button of the second caller. The current caller is put on hold automatically. 
Listen on hold
If your call is placed on hold, you can hang up the handset while you wait for the other person to 
return. 
1Press ≥.
2Hang up the handset.
3Press the line button of the call. You can hear indications from the far end that you are on hold 
(for example, tones or music). 
						

							56Chapter 5 Handling calls
P0937240 02
4When the person returns, lift the handset to continue the conversation. 
Hold a call exclusively
You can put a call on Exclusive Hold so that you can retrieve it only at your telephone. 
Press ≤‡· or ≤≥. The line appears busy on all other telephones, and the call cannot 
be picked up by another person in the office. 
Call Queuing
If you have more than one call ringing at your telephone, you can select the call that has the highest 
priority by pressing ≤°‚⁄.
Call Queuing answers incoming external calls before callback, camped, and transferred calls. 
Transfer calls 
Transfer allows you to direct a call to a telephone in your system, within the Business 
Communications Manager network, or external to your system.
1To transfer a call, press ≤‡‚.
2Call the person to whom you want to transfer the call.
3If you want to talk to the person, wait for the person to answer and speak to person before 
continuing.
4When you are ready to complete the transfer, press ® or 
(#.
You cannot use Last Number Redial, Saved Number Redial, a speed dial code, Priority Call or 
Ring Again to dial the number for a transfer.
The way a private network call is routed determines if it is possible for the system to return a 
transferred call to you when the transferred call is not answered. When transferring a call to a 
private network destination, remain on the line until the person to whom you are transferring the 
call answers.
You cannot use the Line Pool feature code to access a line pool for a transfer. To use a line pool, 
use a programmed line pool button, or press an intercom button, and enter a line pool access code.
Note: With Automatic Handsfree assigned to your telephone, you can use the 
Handsfree/Mute feature instead of Listen on Hold.
You have placed one or more calls on hold. The name of the line 
held the longest appears on the display.

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							Chapter 5 Handling calls57
Telephone Features Programming Guide
If an auxiliary ringer is programmed to ring for calls on an external line, and you transfer a call on 
that line without announcing the transfer, the auxiliary ringer rings for the transferred call.
Transfer external calls
If you transfer an external call to a busy telephone, or if there is no answer, the call automatically 
rings again at the telephone that performed the transfer. The display indicates that the telephone 
was busy or that no one answered.
When you transfer an external call to an external number, the external call you are trying to 
transfer must be an incoming call on a disconnect supervision line. 
While on a conference call, you can leave the conference and connect two callers using the 
Transfer feature. If the other people are from outside the system, at least one of the callers must 
have called you and both of the calls must be on disconnect supervision lines. 
In some conditions, you can experience lower volume levels when transferring an external call to 
an external telephone, or when transferring two external callers from a conference call.
Cancel a transfer
You can reconnect to the person you are trying to transfer before the transfer is complete.
1Press ≤£‡‚ or 


. 
2If you do not reconnect to your original call, press ® and then press the held line. 
Note: Transfer by Hold on DID lines is not supported. After answering a call, the 
line appearances on all other sets are free immediately to take other calls. This 
allows you to receive a greater number of calls. Use the Call Park feature to 
transfer a call.
You are talking to the person you want to transfer the call to. 
Press 
 if you decide to transfer the call to another person. 
Press ® or 
(# to transfer the call.
The person to whom you tried to transfer a call did not answer. 
Press 

$
 or the flashing line button to reconnect to the call. 
On the T7100 telephone, lift the handset.
The person to whom you tried to transfer a call has Do Not 
Disturb active on their telephone. Press 
(# to transfer the call. 
Press 
 to transfer the call to another person. Press 

 or 
the flashing line button to reconnect to the call (on the T7100 
telephone, press ≤£‡‚).
You entered an invalid internal number. Press 
 and enter 
the number again.
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							58Chapter 5 Handling calls
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Camp-on
You can transfer an external call to another telephone when all the lines assigned to that telephone 
are busy. 
1Press ≤°¤.
2Dial the number of the telephone to which you want to camp the call.
Camped calls appear on a line button on the receiving telephone, if one is available. If there is no 
line button available, you receive a message on the display and hear Camp-on tones.The external caller you were transferring hung up before the 
transfer was complete.
Press 
(# to transfer the call on line 061 to telephone 221. Press 
 if, after talking to the person at extension 221, you decide 
to transfer the call to another person.
The telephone to which you are trying to transfer a call is out of 
service. 
You cannot transfer the call because of telephone or line 
restrictions.
Complete the transfer in progress before you access a new 
feature, answer another call or select an outgoing line. 
Your transfer does not function for one of these reasons:
All the resources needed to perform a transfer are in use. Try 
again later.
You have tried to transfer an external call to another external 
party. Some restrictions apply.
You cannot transfer your conference call. 
Press 
 if you entered the wrong internal number or if the 
person to whom you are transferring the call is not available. 
For other displays, see Appendix B, “Common display prompts and error messages,” on 
page 137.
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							Chapter 5 Handling calls59
Telephone Features Programming Guide
Each telephone in your system can handle one camped call at a time. 
Call Park
When you park a call, the system assigns one of 25 codes for the retrieval of the call. These codes 
include the Call Park prefix, which can be any digit from 1 to 9, and a two-digit call number 
between 01 and 25. For example, if the Call Park prefix is 1, the first parked call is assigned Call 
Park retrieval code 101.
The system assigns Call Park codes in sequence, from the lowest to the highest, until all the codes 
are used. A round-robin method means the use of different of codes ensures a call reaches the right 
person, especially when more than one incoming call is parked.
The highest call number (the Call Park prefix followed by 25) is used only by analog telephones or 
devices connected to the system using an ATA2 or an ASM. Analog telephones or devices cannot 
use the other Call Park codes.The person to whom you redirected a call has Do Not Disturb 
active on the telephone. The call has come back to you. Press the 

$
 button or the line button to reconnect to the call. On the 
T7100 telephone, just pick up the handset.
You have tried to camp an internal call. You can camp external 
calls only.
Dial the number of the internal telephone to which you want to 
camp the call.
The telephone to which you camped a call did not answer the 
call. The call has come back to you. Press 

$
 or the line 
button to reconnect to the call. On the T7100 telephone, just 
pick up the handset.
A call you camped has come back to you, but the caller hung up 
before you can reconnect.
The telephone to which you have camped a call is out of service 
or is used for programming. The call has come back to you. 
Press 

$
 or the line button to reconnect to the call. On the 
T7100 telephone, just pick up the handset.
The line that the camped call is on is in use or that line does not 
appear at your telephone. Release the line or release an internal 
line.
For other displays, see Appendix B, “Common display prompts and error messages,” on 
page 137.



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							60Chapter 5 Handling calls
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Your installer programs both the Call Park prefix and the delay before parked calls return to the 
originating telephone. External calls parked for longer than the programmed delay return to your 
telephone.
Park a call
You can interrupt a call to retrieve it from any telephone in your system.
1Press ≤‡›.
2Press
  to announce the retrieval code on your telephone display.
Retrieve a parked call
1Select an internal line. (On the T7100 telephone, pick up the handset.)
2Dial the Call Park retrieval code.
Your system installer can disable Call Park. 
The person you were talking to has parked your call. You cannot 
park the same call. 
You have tried to use Call Park with no active call on your 
telephone. If the call you want to park is on hold, reconnect to 
the call before you park it.
You have entered an invalid retrieval code.
There was no call on the retrieval code you entered.
You have tried to park a conference call. Split the conference 
and park the calls separately. The person who retrieves the calls 
can reconnect the conference.
Record the code shown. Use Page (≤fl‚) or press 
 to 
announce the call and its retrieval code.
All available retrieval codes are in use. Transfer the call or take 
a message instead.
For other displays, see Appendix B, “Common display prompts and error messages,” on 
page 137.
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