Nortel Bcm 2 5 Telephone Features Instructions Manual

							Chapter 5 Handling calls61
Telephone Features Programming Guide
Callback
When you direct a call you have answered to another telephone, the system monitors the call to 
make sure it is answered. If no one answers the call within a set length of time, the system returns 
it to you.
Callback generates many different displays. Most occur after a set delay and are listed in the index. 
Some occur immediately if the telephone to which you direct a call is out of service or not 
available. These different displays are listed with the descriptions of the specific features such as 
Transfer or Camp-on. 
						

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Telephone Features Programming Guide
Chapter 6
Forward your calls
If you leave your desk but want to receive calls at another location, you can forward your calls to 
an internal or external telephone. 
Call Forward
When you use Call Forward, all calls go to the destination you select, regardless of Forward on 
busy (CFB) and Forward no answer (CFNA) feature programming. 
To forward calls:
1Press ≤›.
2Enter the number of the telephone to which you want your calls forwarded. 
To forward your calls to an external destination you must enter the route plus the dialing digits of 
the external telephone. For example, if you need to dial 9 for external calls, then you must enter 9 
plus the dialing digits to forward your calls to an external number.
Alternatively, you can use Line Redirection to forward calls outside the system. Line Redirection 
takes priority over Call Forward.
Cancel Call Forward
Press ≤£› to cancel Call Forward.
To allow external destination programming you need to start a Unified Manager session. You must 
assign Program Allow redirect to Yes for each telephone. For more information about 
programming using Unified Manager, see the Business Communications Manager Programming 
Operations Guide.
If the telephone to which you forwarded your calls does not have the same external lines as your 
telephone, the forwarded calls appear on intercom buttons.
Forwarded calls do not ring but the line indicator flashes on the telephone. You can answer the call 
by pressing the button next to the flashing indicator.
Note: If you set up forward loops from one telephone to another in a circle, this 
can result in unanswered calls at any location. 
						

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Override Call Forward 
When you call a person who has Call Forward to your extension, your call rings at that person’s 
telephone.
Change the automatic Call Forward settings 
The Call Forward feature allows for programming of calls not answered or when the line is busy. 
You can define the number of times the telephone rings before call forwarding occurs. Program 
this feature by starting a Unified Manager session.
Change Call Forward no answer
The Call Forward no answer feature redirects calls to another telephone in your system.
Line Redirection takes priority over Call Forward no answer.
For more information about changing Call Forward no answer using Unified Manager, see the 
Business Communications Manager Programming Operations Guide.
Change the delay before a call is forwarded
You can assign the number of times that an incoming call rings at your telephone before the system 
forwards the call. To estimate the delay time in seconds, multiply the number of rings by six. For 
more information see the Business Communications Manager Programming Operations Guide.
Call Forward on busy
The Call Forward on busy feature redirects calls to another telephone on your system when you are 
busy on a call, or when you have Do Not Disturb activated at your telephone. For more information 
about changing Call Forward on busy using Unified Manager, see the Business Communications 
Manager Programming Operations Guide.
Line Redirection takes priority over Call Forward on busy. The Call Forward feature or Call 
Forward programming do not affect calls redirected by Line Redirection.
Telephones that have Call Forward on busy active can receive priority calls. If you are busy on a 
target line call, another call to that target line redirects to the prime telephone for that target line.
DND on Busy
When you are busy on a call and a second call comes in, your telephone alerts you to the second 
call with a light ring. If you find this second call and ring is disruptive, you can prevent a second 
call by assigning Do Not Disturb (DND) on Busy to your extension.  
						

							Chapter 6 Forward your calls65
Telephone Features Programming Guide
If you use DND on Busy, the line indicator for an external incoming call flashes, but your 
telephone does not ring. Internal and private network callers hear a busy tone instead of ringing 
when you are on the telephone. External callers are transferred to the prime set used in your 
system. For more information about changing Do Not Disturb on Busy using Unified Manager, see 
the Business Communications Manager Programming Operations Guide.
Forward on Busy takes priority over DND on Busy.
If an external call uses a target line, the call is processed according to the programming of the 
target line. If the target line is busy, the caller hears a busy tone or routes the call to the prime set 
for the target line, even with DND on Busy programming for the telephone.
Call Forward and voice mail
If you want a voice mail system to pick up unanswered calls automatically: 
use the internal number of your voice mail as the destination when you program Forward no 
Answer and Forward on busy
or
if your voice messaging system or service automatically retrieves calls, make the ring delay 
greater than the delay used by your voice mail system 
Line Redirection
Line Redirection allows you to send your external calls to a telephone outside the office. You can 
decide to redirect all, or some of, your external lines. 
Line Redirection takes priority over the Call Forward feature. If both features are active on a set, 
incoming external calls on redirected lines route to the indicated Selective Line Redirection (SLR) 
external destination. Incoming internal calls go forward to the indicated Call Forward destination.
You cannot use the Line Redirection feature on either a T7100 telephone or a telephone connected 
to an ATA2 or an ASM.There are several reasons why you can get this message. For 
example, you cannot forward your calls to a telephone that has 
Call Forward programmed to your telephone.
Your calls are being forwarded to telephone 221. 
Two or more telephones are linked in a forwarding chain, and 
one is out of service or used for programming.
For other displays, see Appendix B, “Common display prompts and error messages,” on 
page 137.
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You redirect lines at a telephone, but after redirection programming, the lines redirect for the entire 
system. 
You can redirect only lines that appear at line buttons on your telephone.
You can answer the telephone if it rings while you are programming Line Redirection; however, 
none of the call handling features are available until the feature times out. If you need to use a 
feature to process the call, quit Line Redirection programming by pressing ≤. Do not press 
® or you disconnect the call you are trying to redirect.
While you are programming Line Redirection, you do not receive any indication of calls that do 
not actually ring at your telephone.
Be careful with redirection loops. If for example, you redirect your lines to your branch office and 
your branch office redirects its lines to you, you can create a redirection loop. If these calls are 
long distance, there can be charges.
In some conditions, callers can experience lower volume levels when you redirect calls to an 
external location.
Allow a telephone to redirect calls
You can turn a telephone’s ability to redirect calls on and off.
You need to start a Unified Manager session to program this feature. For more information about 
programming using Unified Manager, see the Business Communications Manager Programming 
Operations Guide.
How Line Redirection is different from Call Forward
Call Forward forwards all calls that arrive at a selected telephone to an internal or external 
telephone. Line Redirection redirects only the lines you define, no matter which telephones they 
appear on, to a telephone outside the system. 
Line Redirection takes priority over Call Forward.
Turn on Line Redirection
To turn on Line Redirection:
1Press ≤°›.
2Select the outgoing line to use for redirected calls.
3Enter the number you need to redirect call to. To enter the telephone number to which you 
want to redirect calls, use one of the following methods: 
Press an external autodial button.
Enter an external telephone number (using no more than 24 digits) then press ≥ or 
. 
						

							Chapter 6 Forward your calls67
Telephone Features Programming Guide
Press ≥ or  if the line you have selected as the outgoing line is a private network line 
that does not require you to dial digits.
4Select the lines to redirect.
If you use 
 to redirect all your lines, ensure that you wait until all the lines on your telephone 
light up before pressing ≥ or 
. If you press ≥ or  before all the lines light up, those lines 
not lit do not redirect.
You can continue to use the line selected for redirecting calls on other lines when the line is not 
busy on a redirected call. To avoid redirection failing because the selected line is in use, select a 
line pool with several lines in it. The system does not check that the number you give for line 
redirection is a valid one. If you redirect to an invalid number, redirection fails. To avoid a 
redirections failure, use an autodial button to enter the redirection number. You must program 
autodial buttons used for line redirection to use a specific line.
Cancel Line Redirection
To cancel Line Redirection:
1Press ≤£°›.
2Select the lines you no longer want to redirect. 
Turn the redirect ring for a telephone on or off 
You can program a telephone to ring briefly (200 milliseconds) when you redirect a call on one of 
its lines.
You need to start a Unified Manager session to program this feature. For more information about 
programming using Unified Manager, see the Business Communications Manager Programming 
Operations Guide 
The following displays appear when redirecting lines: 
Note: If a telephone has redirect ring enabled, it rings briefly for redirected calls 
on one of its lines when another telephone has set up the line redirection.
You selected the intercom button as the facility on which to 
place the call. Enter a line pool code or a destination code.
Press • or 
 to begin redirection. Press £ or ) to 
cancel a previous redirection.
You have one external line on your telephone, but you need a 
second line to perform line redirection. Redirect your external 
line using a line pool as the outgoing line.
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The following displays appear when canceling redirection:You are trying to redirect a line and the line you have selected is 
the outgoing line you have selected as a destination. You cannot 
redirect a line to itself. Select another line.
Enter a valid line pool access code.
You have tried to redirect a line, but another person has 
redirected that line. Press • or 
# to override the 
previous redirection and redirect the line.
You can redirect calls only on individual lines.
Select the line used to redirect calls out of the system.
Press the lines to redirect. To release a line selection, press the 
line to redirect again. Press 
 to redirect all your lines. 
Continue to press the lines to redirect. Press ≥ or 
 when 
finished.
The line you are trying to redirect cannot be redirected because 
the hardware does not support redirection.
Press the lines that no longer need redirection. The lines light up 
when pressed. After you cancel redirection for a line you cannot 
restore it by pressing the line again. Press 
 to cancel 
redirection for all your lines. When finished, press ≥ or 
.
Continue to press the lines that no longer need redirection. Press 
≥ or 
 when finished.
For other displays, see Appendix B, “Common display prompts and error messages,” on 
page 137.

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							69
Telephone Features Programming Guide
Chapter 7
Communicating in the office
There are several features for communicating in the workplace, such as:
Page
Message
Vo i c e  C a l l
Page
The Page feature allows you to make announcements over the Business Communications Manager 
system using the telephone speakers, or a loudspeaker system if one is available. 
Make a page announcement
To make a page announcement:
1Press ≤fl‚.
2Enter a page type. Page types are:
⁄ through the telephone speakers (internal page)
¤ through an external speaker (external page) 
‹ both internal and external (combined page)
3If necessary, select a zone. Press ‚ for all zones.
4Make your announcement.
5Press ®.
Page Shortcuts 
Instead of entering the Page feature code followed by the page type, you can enter the following 
shortcut codes. 
All≤fl‚
Internal≤fl⁄ + zone (0 to 6) 
External≤fl¤
Combined ≤fl‹ + zone (0 to 6) 
						

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Activate and deactivate the Page feature
You need to start a Unified Manager session to program this feature. For more information about 
programming using Unified Manager, see the Business Communications Manager Programming 
Operations Guide.
Create page zones
A zone is any group of telephones that you want to group together for paging, regardless of their 
location. You can assign one of six zones to each telephone. The maximum number of telephones 
in a page zone is 50.
You need to start a Unified Manager session to program this feature. For more information about 
programming using Unified Manager, see the Business Communications Manager Programming 
Operations Guide.
You can make a telephone part of a page zone when the telephone has Page assigned as Y
(Yes).
Your installer programs the following options:
a tone sounds before a page announcement begins
the maximum number of seconds a page announcement can last before it automatically times 
out 
 
Note: If a telephone has redirect ring enabled, it rings briefly for redirected calls 
on one of its lines when another telephone has set up the line redirection.
Enter the required page zone number (0- 6) or press
.
You have entered a page zone code that is not between 0 and 6.
Select the type of page you want. See the list in “Make a page 
announcement” on page 69.
The time allocated for paging has expired.
You are making a page. The display shows the page zone you have 
selected. Press ≤ or ® when finished.F.111

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