NEC Neax 2400 Imx Hotel Features And Specifications

							NEAX2400 IMX Hotel Features and Specifications
NDA-24245,  Issue 2
Page 39
Answering Camp-On/Call Hold Calls By Switchhook Flash A-74
A-74   Answering Camp-On/Call Hold Calls By 
Switchhook Flash
General Description
This feature allows a busy guest station to answer a CAMP-ON or CALL HOLD call automatically by using switch
hook flash.
Operating Procedure
To answer a CAMP-ON call:
To answer a CALL HOLD call:
Step Action Result
1
The Attendant executes ATTENDANT 
CAMP-ON WITH TONE INDICATION [A-
1].A busy guest station user hears a camp-on tone 
indication.
2If the camped-on station becomes idle:It is automatically rung and connected to the waiting 
trunk when the user answers.
An alternative is for camped on station to perform a 
switch hook flash.
3
When ANSWERING CAMP-ON/CALL 
HOLD CALLS BY SWITCH HOOK FLASH 
has been enabled and the camped-on station 
performs a switch hook flash:The call in progress is placed in a CALL HOLD [C-6] 
state and the camped-on station is connected to the 
CAMP-ON call. The station can then alternate between 
the two parties by repeating the switch hook flash.
4
When ANSWERING CAMP-ON/CALL 
HOLD CALLS BY SWITCH HOOK FLASH 
has been restricted:CALL HOLD [C-6] can be used to answer the CAMP-
ON call.
Step Action Result
1
A station uses CALL HOLD [C-6]. The call is placed on hold.
2The station initiates another call.
3When the station becomes idle:It is automatically rung and the user is connected to the 
call on hold upon answer. The station may also 
perform a switch hook flash to reconnect with the held 
call.
4When this feature is enabled and the station 
performs a switch hook flash:The call in progress is automatically placed in a CALL 
HOLD [C-6] state and the original call is reconnected. 
The station can then alternate between the two parties 
by repeating the switch hook flash.
5When this feature is restricted:CALL HOLD [C-6] can be used to place the second 
call on hold and return to the original call. 
						

							NEAX2400 IMX Hotel Features and Specifications
Page 40NDA-24245,  Issue 2
A-74 Answering Camp-On/Call Hold Calls By Switchhook Flash
Service Conditions
1. This feature may be used to answer CAMP-ON calls by Administration Stations when FLASH BUTTON
– Dterm [F-3D] has been allowed. However, CALL WAITING – ANSWER – Dterm [C-27D] is the
preferred way for Administration Stations to answer CAMP-ON calls.
2. This feature may be used to answer CALL HOLD calls by Administration Stations when FLASH
BUTTON – D
term [F-3D] has been allowed. However, CALL HOLD – Dterm [C-6D] may be used as an
alternative.
3. The operating procedure for CALL HOLD [C-6] is replaced by this feature when SYS1, INDEX 177, Bit
6 is enabled.
4. The operating procedure for CALL HOLD – D
term [C-6D] using FLASH BUTTON – Dterm [F-3D] is
replaced by this feature when enabled in system data.
5. The function of the TRF key on the D
term does not change when this feature is enabled.
6. The limitations for ATTENDANT CAMP-ON WITH TONE INDICATION [A-1] and for CALL HOLD
[C-6] apply to this feature. 
						

							NEAX2400 IMX Hotel Features and Specifications
NDA-24245,  Issue 2
Page 41
Automated Guest Station Voice Mail Retrieval A-75
A-75   Automated Guest Station Voice Mail Retrieval
General Description
AUTOMATED GUEST STATION VOICE MAIL RETRIEVAL (VMR) is a feature that makes it easy for guest
stations to retrieve voice mail. Guest stations dial a Voice Mail Retrieval (VMR) access code and a station password
for immediate message retrieval. The feature is customer-programmable to allow it to conform to the needs of any
voice mail system.
Operating Procedure
The voice mail facility must be set up as an administrative station.
Operating the guest station:
A guest station can be provided with normal voice mail operating procedures or AUTOMATED GUEST STATION
VOICE MAIL RETRIEVAL at the discretion of the system operator.
Service Conditions
1. This feature is not available when the guest station has a party on hold. If a party is on hold, normal
operating procedures for voice mail access will be required. This procedure usually requires the dialing of
the station number and password, but read the appropriate voice mail manual for complete instructions.
2. Normal operating procedure should be used by the Console and the Administration Stations.
3. If a guest does not listen to the messages before checking out, the messages must be removed by the Voice
Mail administrative terminal.
4. Access to voice mail is established by dialing a VMR access code, and internal dialing by the PBX of a
function code (limited to 2 digits plus a pause) and the station number (maximum of 5 digits). The order
will be dependent on the voice mail system.
Step Action Result
1
The guest sees that the Message Waiting Lamp 
on the guest station is lit.
2The guest lifts the handset and dials the VMR 
access code.The Voice Mail System (VMS) answers, and prompts 
the guest for his password (if required).
3The guest enters the password. The VMS plays the messages. 
						

							NEAX2400 IMX Hotel Features and Specifications
Page 42NDA-24245,  Issue 2
B-26 Busy Status – Hotel Attendant
B-26   Busy Status – Hotel Attendant
General Description
When the Hotel Attendant calls a guest station that is busy, BUSY STATUS DISPLAY – HOTEL ATTENDANT
causes the current status of the called guest station to display in detail on the console LCD.
The following figures show the LCD displays for each status.
1. When the called station receives dial tone (off-hook status):
2. When the called station is in make busy status:
3. When the called station is in LINE LOCK OUT [L-3] status:
4. When the called station is dialing:
5. When the called station is being accessed from another station:
6. When the called station is talking to the Administration Station:
7. When the called station is talking to another Guest Station:
8. When the called station is engaged in a Central Office (CO) line call and when Central Office code (1-4
digits) is assigned:              
      
XXXX → BUSY 
  STA BUSY
              
      
XXXX → MAKE BUSY 
  STA BUSY
              
      
XXXX → LOCK OUT 
  STA BUSY
              
      
XXXX → DIALING 
  STA BUSY
              
      
XXXX → RINGING 
  STA BUSY
              
      
XXXX → ADM:XXXX 
  STA BUSY
              
      
XXXX → GST:XXXX 
  STA BUSY
              
      
XXXX → COC:X 
  STA BUSY 
						

							NEAX2400 IMX Hotel Features and Specifications
NDA-24245,  Issue 2
Page 43
Busy Status – Hotel Attendant B-26
General Description (cont’d)
9. When the called station is engaged in a CO line call and when Central Office code is not assigned:
10. When the called station is engaged in a call with a Hotel Attendant, and specified Attendant Number (1 to
6 digits) is assigned:
11. When the called station is engaged in call with a Hotel Attendant, and Specified Attendant Number is not
assigned:
12. For other status conditions:
Operating Procedure
To operate from the Hotel Console:
Service Conditions
1. BUSY STATUS DISPLAY – HOTEL ATTENDANT is available only for the Hotel Console.
2. This feature is available only when the called party is a guest station.
Step Action Result
1
The attendant dials a station number 
individually, or while holding a station/trunk.Receives busy tone or reorder tone according to the 
status of the called station.
2The attendant presses the STS key.The current status of the called station displays on the 
console LCD.
3The attendant presses the EXT key. The console LCD returns to the previous display.
4From the status described in either step 2 or 3, 
the attendant presses the CANCL keyThe Attendant is connected to the original party.
The console LCD returns to the initial display.
                    
XXXX → RT:XX 
  STA BUSY
              
      
XXXX → ATT:XXX 
  STA BUSY
              
      
XXXX → ATN:X 
  STA BUSY
              
      
XXXX → BUSY 
  STA BUSY 
						

							NEAX2400 IMX Hotel Features and Specifications
Page 44NDA-24245,  Issue 2
C-19 Calendar Display
C-19   Calendar Display
General Description
A digital display indicating month, day, hour, and minute is provided on the Console.
Operating Procedure
Hour and minute information is constantly displayed. Month and day information is displayed only while key
operations pertaining to hospitality services are not being performed.
Service Conditions
1. Hour and minute display – (constant).
Note:
The Attendant Console clock reads 00:00 AM at midnight and 00:00 PM at noon.
The Desk Console clock reads 00:00 AM at midnight and 12:00 PM at noon.
2. Month and day are displayed as shown below.
a.) On the Attendant Console:
b.) On the Desk Console:
3. The time indication can be corrected by use of the MAT command ATIM.              
      
                                    NAME
 
 
                               MONTH XX DAY   DAY OF WEEK
                    
                               NAME
 
 
HH:MM AM/PM      MONTH XX DAY   DAY OF WEEK 
						

							NEAX2400 IMX Hotel Features and Specifications
NDA-24245,  Issue 2
Page 45
Check-In/Checkout C-23
C-23   Check-In/Checkout
General Description
This service manages Vacant/Occupied status of each guest room, and automatically restrict/cancel the restriction
for such services as C.O. outgoing call, Automatic Wake-Up, etc. according to the present status of each guest room.
When CHECK-IN/CHECKOUT service is activated from the PMS terminal, the Console, or the Front Desk
Terminal, the following operations occur:
CHECK-IN: The services available at the guest station are dependent upon the guest station Class of Service
(as defined by the CLASS OF SERVICE – INDIVIDUAL [C-15]).
CHECKOUT: DO NOT DISTURB  [D-11] – Reset
ROOM CUTOFF  [R-9] – Set
MESSAGE WAITING  [M-6] – Reset
AUTOMATIC WAKE-UP  [A-10] – Clear
GUEST NAME DISPLAY D
term [G-6D] – Clear
GROUP SERVICE through PMS  [G-4] – Reset
Note:
Features may be cleared from the PMS terminal depending on data assignment when PMS Model 60 is used. All data
is cleared when the Console is used. Features may be cleared from the PMS terminal depending on code sent to the
NEAX2400 IMX when PMS Model 90 or 120 is used.
Operating Procedure
Check-In from the Console or Front Desk Terminal:
Checkout from the Console or Front Desk Terminal:
Note 1:
If an error is made in the course of key operations, press the CLEAR key and continue from Step 2 (station dialing).
Note 2:
When performing CHECK-IN/CHECKOUT for two or more guests at the same time, follow Steps 1 through 3 for the
first guest. Follow Steps 2 and Step 3 only for the remaining guests, then Step 4 to exit from the CHECK-IN/
CHECKOUT mode.
Service Conditions
1. When the PMS feature is in operation, the CHK IN/CHK OUT key does not function from the Console.
CHECK-IN/CHECKOUT is activated by the PMS computer.
Step Action Result
1
Press the CHK IN key. The associated lamp illuminates.
2Dial the guest room number. The guest room number is displayed.
3Press the ENTER key. The lamp flashes to confirm Check-In.
4Press the EXIT key. The lamp and guest room number are extinguished.
Step Action Result
1
Press the CHK OUT key. The associated lamp illuminates.
2Dial the guest room number. The guest room number is displayed.
3Press the ENTER key. The lamp flashes to confirm Checkout.
4Press the EXIT key. The lamp and guest room number are extinguished. 
						

							NEAX2400 IMX Hotel Features and Specifications
Page 46NDA-24245,  Issue 2
C-23 Check-In/Checkout
Service Conditions (cont’d)
2. The CHK IN/CHK OUT key at the Front Desk Terminal is always operational. The Front Desk Terminal
CHK IN/CHK OUT key can be used to unrestrict or restrict the guests phones prior to Check-In/Out from
the PMS terminals as a temporary CHECK-IN/OUT when the PMS terminals are overloaded. 
						

							NEAX2400 IMX Hotel Features and Specifications
NDA-24245,  Issue 2
Page 47
Calling Station Number Display C-32
C-32   Calling Station Number Display
General Description
This feature provides hospitality service stations (restaurant, valet, room service, etc.) and guest stations with an
LCD display of incoming calling number (Guest, Administration, OG, or IC trunk). This display flashes while the
call is ringing, then appears steadily when the call is answered. D
term may be used for service stations.
Operating Procedure
Step Action Result
1
Incoming call to the prime line: Automatically activates the CALLING NUMBER DISPLAY.
2If a call terminates to another line 
appearing on the D
term:
a.) Press the ringing line button. The hospitality service station LCD will display:
- OR -
- OR -
- OR -
                                                 RMO XXXX
                   (Time and Date)
                                                             >>> 
                                                 RMS XXXX
                   (Time and Date)
                                                             >>> 
                                                 ADM XXXX
                   (Time and Date)
                                                             >>> 
                     HH:MM DDD
                   (Time and Date)
                                                             >>> 
HH:MM indicates lapsed time,
DDD indicates trunk type (1-3 digits) 
						

							NEAX2400 IMX Hotel Features and Specifications
Page 48NDA-24245,  Issue 2
C-32 Calling Station Number Display
Operating Procedure (cont’d)
Service Conditions
1. When a call terminates to a line other than the prime line, the LCD displays the incoming station as
determined by LINE PRESELECTION – Dterm [L-9D].
2. LINE PRESELECTION – D
term [L-9D] is governed by a timer. After the timer times out, the display
returns to TIME DISPLAY – Dterm [T-18D].
3. The display will show either RMO (Room Out) and the station number, or RMS (Room Stay) and the
station number when connected to a guest station, depending on the data sent from PMS. The display will
show ADM (Administration) when connected to any station other than a guest station.
4. The RMO, RMS, and ADM displays do not appear when calling between nodes of CCIS network.
Step Action Result
a.) Continued. The guest room station LCD will display:
- OR -
- OR -
b.) Lift handset and answer the call. The display stops flashing.
                                                 ADM XXXX
                   (Time and Date)
                                                             >>> 
                                                           OPR
                   (Time and Date)
                                                             >>> 
                                                     DDD     X
                   (Time and Date)
                                                             >>> 
                       HH:MM FX                         X
                   (Time and Date)
                                                             >>> 
                    HH:MM WATS                    X
                   (Time and Date)
                                                             >>> 
                    HH:MM TIE                         X
                   (Time and Date)
                                                             >>> 
                    HH:MM CCSA                    X
                   (Time and Date)
                                                             >>>