NEC Neax 2400 Imx Hotel Features And Specifications

							NEAX2400 IMX Hotel Features and Specifications
NDA-24245, Issue 2
Page 109
Maid Status M-22
M-22 Maid Status
General Description
This feature allows the Console, Special Administration, or guest room stations to update the status of guest room
conditions. This information is stored in the NEAX2400 IMX Hotel Processor (HP) for printout services, and is
forwarded to the PMS computer for readout. AUDIT REPORTS [A-26] of MAID STATUS are also available. Refer
to the AUDIT REPORTS [A-26] feature description for details.
The types of room conditions that can be entered are as follows:
To be Cleaned
Cleaned
Ready to Sell
Out of Service
Repair Needed
Repair Complete
Identification codes may be used with all conditions, if required.
Operating Procedure
Setting MAID STATUS from guest room station; by maid or repairman:
Note:
If a Dterm is used for a guest station, the following will display:

Service setting from a Special Administration Station:
Step Action Result
1 Lift the handset. Hear dial tone.
2Dial the Maid Status access code (programmed via 
MAT).Hear dial tone.
3If the identification code is used, dial the 
identification code.Hear service set tone, music, or confirmation 
announcement. 
(Note)
4 Hang up.
Step Action Result
1 Lift the handset. Hear dial tone.
2 Dial the Maid Status access code. Hear dial tone.
3If the identification code is used, dial the 
identification code.Hear special dial tone.
4 Dial the guest room station number Hear service set tone. 
(Note)
5 Hang up.
                             SET
                   (Time and Date)
                                                             >>>  
						

							NEAX2400 IMX Hotel Features and Specifications
Page 110NDA-24245, Issue 2
M-22 Maid Status
Operating Procedure (cont’d)
Note:
 If a Dterm is used for a guest station, the following will display:
Note 1:
Reorder tone will be heard instead of service set tone if this feature is not accepted by the NEAX2400 IMX.
Note 2:
Service set tone will be heard after the Maid Status access code is dialed, if the Maid ID code is not in service.
Note 3:
If the Maid ID code is not in service, the following will be displayed on the LCD (if D
term is used for a guest station)
after the Maid Status access code is dialed:
Note 4:
This display appears when the “To Be Cleaned,” “Cleaned,” “Ready to Sell,” or “Out of Service” status is assigned.

To set from the Console:
Note 1:
Standard MAID STATUS codes 1-9, entered at the Console, are listed below:
1: To Be Cleaned
2: Cleaned
3: Ready to Sell
4: Out of Service
5: Not Used
6: Not Used
7: Not Used
8: Repair Needed
9: Repair Completed
Note 2:
Actual MAID STATUS displays on the Attendant Console as an alpha-character (V, X, S, SC, etc.).
Service Conditions
1. When this service is activated, the identification code (if used) and room status are forwarded to the PMS
computer and stored in the HP memory until the next data for the room is entered. When MAID STATUS
is entered from a guest room station, a printout on the NEAX2400 IMX printer can be provided at the hotel
printer only when the PMS-NEAX2400 IMX communication link is closed.
Step Action Result
1 Press the STS key. The associated lamp illuminates.
2 Dial the guest room number. The Console displays the guest room number.
3Press ENTER. Station status is displayed and the lamp flashes.
4 Press the STS key again.The most recent Maid Status information appears in 
the top right hand corner of the room information 
display.
5To change Maid Status information, press the 
desired status code (1 – 9). 
(Note 1)The new status is displayed for confirmation.
6 Press the ENTER key. The STS lamp flashes for confirmation. 
(Note 2)
7 Press the EXIT key.The Maid Status indication and STS lamp are 
extinguished. 
                                          SET RMS XXXX
                   (Time and Date)
                                                             >>> 
                             SET
                   (Time and Date)
                                                             >>>  
						

							NEAX2400 IMX Hotel Features and Specifications
NDA-24245, Issue 2
Page 111
Maid Status M-22
Service Conditions (cont’d)
2. MAID STATUS information from the Console, guest phones, or the Special Administration Station is sent
to the PMS for readout.
3. A maximum of six digits can be used for the identification code (specific maid, repairman, Special
Administration Station). Use of ID codes is optional, and is left to the customers discretion.
4. When setting this service from a guest room or Special Administration Station, each function code has its
own access code.
5. If “Repair Needed” status is assigned to a room, the room status displays “OUT OF SERVICE”.
(Execution of Repair Needed is the same as Out of Service.)
6. If “Repair Completed” status is assigned to a room, the room status displays “READY TO SELL”.
(Execution of Repair Completed is the same as Ready to Sell.)
7. When the room is in “Check-In” status, only the “To Be Cleaned” or “Cleaned” status can be assigned.
When the room is in “Check-out” status, any MAID STATUS can be assigned.
8. After the maid or repairman dials Maid Status access code from guest room station, either service set tone
or confirmation announcement can be provided, according to selection by the system. (The announcement
corresponds to each Maid Status access code, so the maid or repairman can confirm the access code he/
she had dialed.) The announcement is connected in multiple connection, and will be disconnected after 30
seconds.
9. PMS Terminals cannot set Maid Status.
10. This service feature is compatible with the MAID STATUS ANSWERBACK [M-68] feature, and both
can coexist in the same system.
11. If an error is made upon dialing the identification code (if used), a reorder tone will be heard. 
						

							NEAX2400 IMX Hotel Features and Specifications
Page 112NDA-24245, Issue 2
M-51 Manual Switching Of C.O. Incoming Call Destination
M-51  Manual Switching Of C.O. Incoming Call 
Destination
General Description
This feature allows the Console operator to manually change the termination point of a specific group of trunks.
Trunks that normally are used as DIT trunks may be changed to terminate at the Console.
Operating Procedure
To change the termination of DIT trunks from stations to the Console:
To change the termination of trunks from the Console to the DIT station or Business Console:
Service Conditions
1. Only trunks in tenants 2-7 may be switched. The Console must be in tenant 1.
2. This service is only applicable to C.O. ring-down trunks.
3. It is possible to reverse the Console display through system programming so that trunks terminating to the
DIT stations will be displayed as Not Switched. Calls terminating to the Console will be displayed as
Switched.
4. Since CIC key is assigned in the same place as the AUD key, AUDIT REPORTS [A-26] function is not
available when this feature is activated.
5. This feature is not available across a CCIS network.
6. Check-In/Checkout or Check-In Cancellation will not change the destination of the DIT calls.
Step Action Result
1 Press the CIC key. The associated LED flashes.
2Dial # and the tenant number (2-7); then press 
ENTER.The LED stays steadily lit.
3Press EXIT.The Console displays the status of the trunks as Not 
Switched.
Step Action Result
1 Press the CIC key. The associated LED flashes.
2Dial * and the tenant number (2-7); then press 
ENTER.The LED stays solid.
3Press EXIT.The Console displays the status of the trunks as Not 
Switched. 
						

							NEAX2400 IMX Hotel Features and Specifications
NDA-24245, Issue 2
Page 113
Maid Status - Answerback M-68
M-68  Maid Status - Answerback
General Description
This feature allows a maid or other hotel personnel to receive answerback acknowledgment from the PMS (Property
Management System) computer when MAID STATUS has been changed using guest room station or Special
Administration Station telephones.
Operating Procedure
Service setting from a guest room station by a maid or repairman:
Note:
In case of using a Dterm for a guest station, if the Maid Status code of the “To Be Cleaned,” “Cleaned,” “Ready to
Sell,” or “Out of Service” status is entered, the following will display:

Service setting from a Special Administration Station:
Service Conditions
1. This service is activated only when Maid Status is entered through dial operation from a guest room station
or Special Administration Station telephone.
2. Maid Status information depends upon the PMS computer software.
3. Reorder tone will be heard instead of service set tone if the PMS does not respond within 30 seconds or
sends a negative answer to the NEAX2400 IMX.
4. This service feature is compatible with the MAID STATUS [M-22] feature; both can coexist in the same
system.
5. Model 90 or Model 120 PMS is required for this feature.
Step Action Result
1 Lift handset. Hear dial tone.
2Enter a Maid Status code (corresponding to one 
of the Maid Status conditions programmed via 
MAT) by dial operation.Hear service set tone (answerback). 
(Note)
Step Action Result
1 Lift handset. Hear dial tone.
2Enter a Maid Status code (corresponding to one 
of the Maid Status conditions programmed via 
MAT) by dial operation.Hear special dial tone.
3 Dial the guest room station number. Hear service set tone (answerback).
To repeat the same status for another guest room 
station, repeat Step 3.
                             SET
                   (Time and Date)
                                                             >>>  
						

							NEAX2400 IMX Hotel Features and Specifications
Page 114NDA-24245, Issue 2
O-6 Off-hook Alarm
O-6 Off-hook Alarm
General Description
The OFF-HOOK ALARM feature is intended for emergency alert situations. A station user who remains off-hook
without dialing for longer than 30 seconds is automatically routed to the EMG key on the Console or to a
predesignated station.
Operating Procedure
Service Conditions
1. Under CALL HOLD [C-6] or CONSULTATION HOLD – ALL CALLS [C-17] mode, the OFF-HOOK
ALARM service cannot be activated (for example, if the user neglects to dial after receiving special dial
tone).
2. This feature is assigned on a CLASS OF SERVICE – INDIVIDUAL [C-15] basis.
3. When the OFF-HOOK ALARM terminates at a D
term, the display shows “OFA” in addition to the station
number.
4. The predetermined time of 30 seconds is fixed in system programming.
5. By pressing the HWS key on the Hotel Console, an attendant can send Howler Tone to an off-hook, single
station routed to the EMG key.
6. Howler Tone will be sent to a guest station one time only.
Step Action Result
1 Station user goes off hook.After 30 seconds, a call is routed to the EMG key on 
the console or to a predetermined station.
2The attendant presses the EMG key to 
respond.The station data is displayed.
3If the attendant presses the HWS key on the 
Console:The Howler Tone is sent to an off-hook station that is 
routed to the EMG key. 
						

							NEAX2400 IMX Hotel Features and Specifications
NDA-24245, Issue 2
Page 115
Overtime Call O-9
O-9 Overtime Call
General Description
The OVERTIME CALL feature permits the system to measure the length of all outgoing calls, and to print a
message on the hotel printer or alert the Console that the call has exceeded a predetermined time.
Operating Procedure
If the hotel printer is to receive this information, no manual operation is required.
To operate from the Console:
Service Conditions
1. If the OVERTIME CALL is routed to the Console, the call must be answered, breaking into the
connection.
2. If the OVERTIME CALL notification is to be routed to the hotel printer rather than the Console, this
feature can be selected for Administration Station, guest station, or both stations, depending on system
data.
3. The timer value for OVERTIME CALL is defined by the system data programming (30, 60, 90 or 120
minutes).
4. This feature is not available across a CCIS network.
Step Action Result
The OT lamp flashes and an incoming audible signal sounds.
1 Press the OT or ANSWER key.A THREE-WAY CALLING [T-3] connection is 
established.
2If the call is in progress, press the RELEASE 
key.
3If the call is to be forcibly released, press the 
DEST (destination) key once and the CANCL 
key twice. 
						

							NEAX2400 IMX Hotel Features and Specifications
Page 116NDA-24245, Issue 2
P-8 Printer Control – Hotel Attendant Console
P-8  Printer Control – Hotel Attendant Console
General Description
A printer should be connected to the NEAX2400 IMX to provide AUDIT REPORTS [A-26], CHECK-IN/
CHECKOUT [C-23], OVERTIME CALL [O-9], and AUTOMATIC WAKE-UP [A-10] set times, and results of
Wake-Up calls. In the event that PMS is provided and then temporarily fails, PMS messages will be sent to this
printer.
Printer Service has been enhanced to include the following:
AUTOMATIC WAKE-UP  [A-10] time daily printout
AUTOMATIC WAKE-UP  [A-10] times printout (from TTY only)
2ND WAKE-UP CALL SAME GUEST STATION  [S-128] printout
Guest/VIP AUTOMATIC WAKE-UP setting output
Special Service Number printout
Operating Procedure
The only operation required for AUTOMATIC WAKE-UP [A-10] printout is described in the TTY (Teletypewriter
Printer) Operation Manual. 
Service Conditions
1. Only one printer per system may be provided on either an 1 IMG/4 IMG configuration.
2. When a guest room sets AUTOMATIC WAKE-UP [A-10], the condition can be output as follows: 
Example: G08:00
#380 – Room Number
3. When a VIP room sets AUTOMATIC WAKE-UP [A-10], the condition can be output as follows: 
Example: V08:00
#380 – Room Number
Note:
The VIP-setting output is given priority over the guest-room-setting output.
4. By entering the time range, a list of stations subject to wake-up calls may be printed out in ascending order.
* *WAKE-UP TIME 08:00
8701
8703
* *WAKE-UP TIME 09:00
8702
8704
8706
5. On outgoing trunk calls, only the information on Special Service Number calls may be printed out at the
end of each call.
Printout format:
[14-2] MESSAGE REGISTRATION
RSN:5000R T:006 TRK:005 CALLED NO.:976xxxx
ORG-TIME:18:45,20 DURATION:4 [S] COUNT: CLASS:03
Note:
Special Service Number codes must be programmed into system data and only four codes may be stored. This will
include the OG access code. In this example, if the digit 9 is an OG access code, 9976 is stored as the code to be
printed. 
						

							NEAX2400 IMX Hotel Features and Specifications
NDA-24245, Issue 2
Page 117
PMS Interface – BISYNC P-27
P-27  PMS Interface – BISYNC
General Description
The PMS INTERFACE service feature provides an interface to the Property Management System (PMS) computer
using the standard IBM® BISYNC (Binary Synchronous Communication) protocol. This interface allows a PMS
computer to accommodate both front and back office hospitality management features.
Note:
IBM® is a registered trademark of International Business Machines, Inc.
Operating Procedure
No manual operation is required.
Service Conditions
1. Additional hardware is required.
2. Interface specification:
The data link hardware consists of an EIA RS-232C serial data electrical interface extended from the
NEAX2400 IMX I/O channel.
3. BISYNC Interface Characteristics:
Data Rate: 1 IMG-4800 bps
4 IMG-4800 or 9600 bps
Operating Mode: Half Duplex
Electrical Interface: EIA RS-232C electrical standard interface
Interface Distance: Maximum 50 feet (15 meters) between NEAX2400 IMX and the PMS
without modems
Synchronization Method: SYN Synchronization
Error Detection: CRC (CRC: Cyclic Redundancy Check)
S(x) = x16 + x15 + x2 + 1
Transmission Code: EBCDIC
Control: Contention basis
Priority Sequence: Primary Station: NEAX2400 IMX
Secondary Station: PMS Host Computer
4. When PMS is equipped, the characters * and # cannot be used as part of the station numbers. 
						

							NEAX2400 IMX Hotel Features and Specifications
Page 118NDA-24245, Issue 2
P-29 PMS Interface
P-29 PMS Interface
General Description
The PMS INTERFACE provides a data link between the NEAX2400 IMX and the customers Property Management
System (PMS) computer. This communications link enables the PMS-related hospitality management functions.
Major functions and their communication interactions are indicated below:
AUTOMATIC WAKE-UP  [A-10] IMX PMS
AUTOMATIC MESSAGE WAITING LAMP OFF  [A-48] IMX PMS
CHECK-IN/CHECKOUT [C-23] IMX PMS
CONNECTING ROOM SERVICE  [C-72] IMX PMS
DIRECT DATA ENTRY – STATION  [D-107] IMX PMS
DIRECTORY ASSISTANCE INTERFACE  [D-88] IMX PMS
DO NOT DISTURB  [D-11] IMX PMS
GUEST INFORMATION DISPLAY –
HOTEL ATTENDANT CONSOLE  [G-8] IMX   PMS
PMS TERMINAL  [G-9] IMX PMS
GUEST NAME DISPLAY THROUGH PMS [G-5] IMX PMS
LANGUAGE SERVICE  [L-27] IMX PMS
MAID STATUS – ANSWERBACK  [M-68] IMX PMS
MAID STATUS  [M-22] IMX PMS
MESSAGE REGISTRATION IMX PMS
MESSAGE WAITING  [M-6] IMX PMS
ROOM CUTOFF [R-9] IMX PMS
SECRETARIAL SERVICE – GUEST STATION  [S-74] IMX PMS
VIP IMX PMS
A SOCKET interface (LAN interface) can also be provided for the connection with PMS.
Operating Procedure
No manual operation is required.
Service Conditions
RS232C Interface Conditions
1. One or two interface ports are provided for the PMS, depending upon features utilized.
2. The specifications for communication are as follows:
Transmission speed: 1200 bps
Synchronizing Method: Asynchronous
Transmission System: Half duplex, 4-wire (carrier-fixed) line
Control System: Contention basis
Error Detection: Exclusive OR of the contents from STX to ETX
Transmission Code: ASCII
Sending Time: Upon data generation
Text Configuration: 1 text / 1 record
Priority Right: PBX side
Text Length: Variable length (Max. 127 characters including STX, ETX)
Transmission Protocol: Level 2A