NEC Neax 2400 Imx Hotel Features And Specifications

							NEAX2400 IMX Hotel Features and Specifications
NDA-24245,  Issue 2
Page 29
Attendant Console With Hotel Functions A-25
Service Conditions (cont’d)
4. The OAI name of the Administration station is displayed on the character display (guest name display
area) when Name Display service via OAI is available in the NEAX2400 IMX system. When there is no
name assigned for the Administration station, “ADM STATION” is displayed. 
						

							NEAX2400 IMX Hotel Features and Specifications
Page 30NDA-24245,  Issue 2
A-26 Audit Reports
A-26 Audit Reports
General Description
The System provides AUDIT REPORT printout of all rooms assigned specific Room Status conditions. For
example, an AUDIT of all stations in DO NOT DISTURB [D-11] mode may be ordered. These REPORTS are
generated by key operation and function codes entered from the Hotel Console. AUDIT REPORTS available from
the printer are as follows:
Function
Printout Information
Code Definition
 0All Status
All Status
 1
Maid StatusTo be Cleaned
 2Cleaned
 3Ready to sell
 4Out of Service
 5Repair Needed
 6Vacant
 7
Room ConditionOccupied
 8MESSAGE WAITING set [M-6]
 9AUTOMATIC WAKE-UP [A-10] (Room & Time
)
 10Vip Room (see service condition, PMS option
)
 11DO NOT DISTURB [D-11]
 12ROOM CUTOFF [R-9]
 *
Room ClassAll Class Audit
 21Room Class 1
 22Room Class 2
 23Room Class 3
 24Room Class 4
 25Room Class 5
 26Room Class 6
 27Room Class 7
 28Room Class 8
 29Room Class 9
 20Room Class 10
 2*Room Class 11
 2#Room Class 12 
						

							NEAX2400 IMX Hotel Features and Specifications
NDA-24245,  Issue 2
Page 31
Audit Reports A-26
Operating Procedure
To order AUDIT REPORTS printouts from the Console or Front Desk Terminal:
Service Conditions
1. VIP classification must be entered via PMS.
2. Room classifications are assigned via the MAT.
3. Guest name and optional data (Language, etc.) are displayed on the Console, but are not included in the
printout.
4. Hotel printer is necessary for this service feature.
5. Only one audit may be run at a time.
6. Status information is automatically printed out when the following services are performed:
 MAID STATUS [M22] (from guest room only).
 AUTOMATIC WAKE-UP [A-10] (unanswered, blocked calls).
Step Action Result
1
Press the AUD key. The associated lamp illuminates
2Press the STS key.
3Dial the desired function code. The function code is displayed.
4Press the ENTER key.All displayed information is cleared and lamps are extinguished.
Printout begins. 
						

							NEAX2400 IMX Hotel Features and Specifications
Page 32NDA-24245,  Issue 2
A-48 Automatic Message Waiting Lamp Off
A-48  Automatic Message Waiting Lamp Off
General Description
This feature provides for guest station MESSAGE WAITING [M-6] lamps to automatically turn off after guests
have called predetermined Administration Stations (i.e. Message Center) to retrieve messages.
Operating Procedure
When a guest calls the Administration Station to retrieve a message, the MESSAGE WAITING [M-6] lamp on the
associated guest telephone is automatically extinguished and the MESSAGE WAITING [M-6] data is cleared.
Service Conditions
1. This service is only available when the MESSAGE WAITING [M-6] has been set from:
a.) Front Desk Terminal (Model 90 or 120 PMS).
b.) Front Desk Terminal or Console (Model 60 PMS).
2. This feature is not available when calling the Console.
3. Message Waiting lamps set by Message Center Interface will not be canceled by AUTOMATIC
MESSAGE WAITING LAMP OFF [A-48].
4. Refer to MESSAGE WAITING [M-6] for more information. 
						

							NEAX2400 IMX Hotel Features and Specifications
NDA-24245,  Issue 2
Page 33
Alert Service A-57
A-57 Alert Service
General Description
In an emergency situation, the Console or Special Administration Station may initiate the ALERT SERVICE. All
guest stations and Special Administration Stations are called, using a distinctive ringing pattern, and connected to
an emergency announcement.
At this time, if D
terms are used for guest stations, the Dterm LCDs will indicate emergency.
Operating Procedure
To set ALERT SERVICE from Console:
To cancel ALERT SERVICE from Console:
To set ALERT SERVICE from Special Administration Station:
To cancel ALERT SERVICE from Special Administration Station:
To answer:
Step Action Result
1
Press the LOOP key.
2Dial the access code for Alert Service Setting.
Receive Service Set Tone.
All the Guest Stations and all the Special 
Administration are rung.
3Press the RELEASE key.
Step Action Result
1
Press the LOOP key.
2Dial the access code for Alert Service Cancel. Receive Service Set Tone.
3Press the RELEASE key.
Step Action Result
1
Lift the handset. Receive Dial Tone.
2Dial the access code for Alert Service Setting.
Receive Service Set Tone.
All the Guest Station and all the Special 
Administration Station are rung.
3Replace the handset.
Step Action Result
1
Lift the handset. Receive Dial Tone.
2Dial the access code for Alert Service Cancel. Receive Service Set Tone.
3Replace the handset.
Step Action Result
1
The Stations rung by the Alert Service lifts the 
handset.Announcement is heard from the Announcement 
Machine. 
(Note)
2
Replace the handset. 
						

							NEAX2400 IMX Hotel Features and Specifications
Page 34NDA-24245,  Issue 2
A-57 Alert Service
Operating Procedure (cont’d)
Note:
On answering, the station is automatically connected to an announcement machine. If Language service has been
specified by PMS, the guest will receive the announcement in their own language.
Service Conditions
1. A guest station is called every 2 seconds, to a maximum of 24 stations per Module Group ringing
simultaneously. The stations are called in ascending order, based on Line Equipment Number (LEN) per
Module Group (MG). After all stations in a Port Interface Module (PIM) have been called, the process is
repeated in an attempt to reach stations that did not answer, were busy, or were blocked. Unreached
stations will be tried three times by the system.
2. Stations will be retried if the guest does not answer, the line is busy, or the line is in LINE LOCKOUT [L-
3]. Stations in the Make Busy condition are not called. This information is reported to the hotel printer.
3. ALERT SERVICE overrides DO NOT DISTURB [D-11]. 
4. Special Administration Stations are also called.
5. The ringing pattern used with ALERT SERVICE is shown below. This pattern may not be changed.
6. If a printout of responses (i.e., answered, blocked, busy) is required, the hotel printer must support a
minimum of 220 characters per second (CPS).
7. When announcement trunks for ALERT SERVICE in different languages are provided, the guest receives
the announcement in his/her own language. In this case, the guests are connected to the announcement
trunk in multiple connection, and if the guest does not go on hook after hearing the announcement, the call
is disconnected automatically after 30 seconds.
8. While guest stations are ringing, the LCDs on the guest room D
terms (if used) will display:
ON
OFF
0.2 sec0.4 sec
1 sec 0.2 sec0.4 sec 0.4 sec 0.4 sec
              EMERGENCY CALL      
                   (Time and Date)
                                                               >>> 
						

							NEAX2400 IMX Hotel Features and Specifications
NDA-24245,  Issue 2
Page 35
Automatic Wake-up – Hotel Attendant A-58
A-58  Automatic Wake-up – Hotel Attendant
General Description
When AUTOMATIC WAKE-UP [A-10] is set to the guest station with VIP status and it is time for the guest to be
awakened, the call will ring the Console. When answered, the call is extended to the guest. The guest will be greeted
by the attendant rather than a recorded announcement.
Operating Procedure
To operate from the Console:
Note 1:
If the guest station concerned goes off hook while a call termination is being indicated at the WU key, this is processed
as an answer to AUTOMATIC WAKE-UP [A-27], and AUTOMATIC WAKE-UP—HOTEL ATTENDANT
ASSISTANCE is cancelled.
Note 2:
If the guest station concerned goes off-hook after the Hotel Attendant presses the WU or ANSWER key, but before
pressing of the START key, the Hotel Attendant and the guest station can communicate.
Note 3:
VIP status is set via PMS at the time of CHECK-IN/CHECKOUT [C-23] or when room data is changed.
Service Conditions
1. The Service Conditions for setting and resetting AUTOMATIC WAKE-UP [A-10] also apply to
AUTOMATIC WAKE-UP – HOTEL ATTENDANT.
2. ATTENDANT CONSOLE WITH HOSPITALITY FUNCTIONS [A-47] and AUTOMATIC WAKE-UP
[A-10] must be provided.
3. If Wake-Up is set to a master station of a SUITE ROOM SERVICE [S-75], the status is displayed on the
Direct Station Selection (DSS) keys. The Attendant may initiate ringing to all the phones in a suite by
pressing the START key, or to a specific phone by pressing the corresponding DSS key.
Step Action Result
1
On the Hotel Console, the WU (Wake-Up) lamp 
flashes and the bell rings at preset time.
2Press the WU key or ANSWER key.   (Note 1)The status of guest station to be called appears on the 
display of Console.   
(Note 2)
3
Press the START key.Receive Ring Back Tone.
The Station is rung.
If a D
term is used for a guest station, the LCD will 
display as follows:
4Guest Station lifts the handset.Hotel Attendant informs Wake-Up time.
If a Dterm is used for a guest station, “WAKE UP” 
display goes out.
5Press the RELEASE key.
                       WAKE UP      
                   (Time and Date)
                                                               >>> 
						

							NEAX2400 IMX Hotel Features and Specifications
Page 36NDA-24245,  Issue 2
A-58 Automatic Wake-up – Hotel Attendant
Service Conditions (cont’d)
4. If the guest station goes off-hook after the Attendant presses the WKUP key, but before the Attendant
presses the START key, the guest and Attendant will be connected.
5. The system reports the Wake-Up call as “called” at the time it rings in at the WKUP key. 
6. An incoming Wake-Up call to the Console that is not answered will not time out. The system will not
divert unanswered Wake-Up calls to AUTOMATIC WAKE-UP [A-10]. AUTOMATIC WAKE-UP [A-
10], AUTOMATIC WAKE-UP – HOTEL ATTENDANT [A-58], and VIP Wake-Up are mutually
exclusive.
7. System audit shows “Attendant-called” when the Console rings for a Wake-Up call, and shows
“Attendant-answered” when the Attendant answers the call. Wake-up result is sent to PMS.
8. The console displays “ATC”, and no other result is sent to PMS when the Attendant answers the call.
9. Setting and cancelling WAKE-UP services are restricted from administration stations, the Console, the
PMS Terminal, a Front Desk Terminal, or predetermined Special Administration Station if the feature was
set by the guest room station. These restrictions are programmable with the system data.
10. AUTOMATIC WAKE-UP [A-10] and WAKE-UP ANNOUNCEMENT – HEADSTART [W-2]
execution remain the same.
11. VIP Wake-Up Variation: Guest stations are given the VIP status via the PMS computer. When
AUTOMATIC WAKE-UP [A-10] is set to the VIP guest station and it is time for the guest to be
awakened, the call will ring the Console. When answered, the call is extended by the Attendant to the
guest. The guest will be greeted by the attendant rather than a recorded announcement.
a.) An incoming VIP Wake-Up call to the Console will ring up to three minutes. If the Attendant
does not answer after three minutes, the system will divert the VIP Wake-Up to AUTOMATIC
WAKE-UP [A-10]. The service conditions of AUTOMATIC WAKE-UP [A-10] will apply.
b.) VIP Wake-up processing can be canceled by the Console.
c.) When the VIP Wake-Up is attempted for a guest station, a station check at the Console for that
station will display “CLD” while the console rings. The Console displays “ANS” when the
Attendant is called.
d.) If the attendant detects an overload of incoming Hotel Attendant Assistance Wake-Up calls,
processing of the calls can be altered. The attendant seizes a loop and dials the Hotel Attendant
Assistance Wake-up cancel code. The calls will be handled as AUTOMATIC WAKE-UP [A-10]
calls. This ensures that the guests are awakened in a timely manner. When the overload is
determined to be over, the Attendant seizes an idle loop and dials the Hotel Attendant Assistance
Wake-up reactivate code.
12. Automatic Wake-Up hotel attendant assistance overrides Do Not Disturb. 
						

							NEAX2400 IMX Hotel Features and Specifications
NDA-24245,  Issue 2
Page 37
Automatic Multiple Attendant Recall A-73
A-73 Automatic Multiple Attendant Recall
General Description
This feature is a variation of the Automatic Recall feature of the NEAX2400 IMX. When the Attendant answers an
incoming trunk call, dials the station, and presses the RELEASE key, the automatic-recall timer is activated. The
dialed station rings, but if it is unanswered within the customer-defined recall time, the call is directed to all active
Attendants as an incoming call on the NANS (no answer) ICI key — the dialed station stops ringing at this point. If
there is no available Attendant, the call is directed to the Attendant who originally handled the call, and the dialed
station begins ringing again. It continues ringing until the incoming trunk is released.
Operating Procedure
Service Conditions
1. This feature is not available on a tenant basis, only on a system basis.
2. This feature only works on incoming trunk calls. Internal calls recall to the original Attendant.
3. This feature only applies when the automatic-recall timer elapses while timing a call to a ringing,
unanswered station. It does not apply to stations with ATTENDANT CAMP-ON [A-1] or CALL HOLD
[C-6].
4. AUTOMATIC MULTIPLE ATTENDANT RECALL can be used in conjunction with ATTENDANT
LOOP RELEASE [A-6]. When the programmable timer runs out, the call is directed to all attendants
without recalling on a specific Attendant loop.
5. This feature is not available for INCOMING C.O. CALLS TO TIE LINE CONNECTIONS [I-3].
6. This feature applies to both guest and administration stations.
7. ATT peg count is incremented by one when the call is redirected to the attendants.
8. A call record is not sent to SMDR until the call is answered by one of the attendants.
Step Action Result
1
The Attendant presses the incoming trunk call 
identification key or the ANSWER key when 
the call waiting lamp is lit.
2The Attendant dials the station number, then 
presses the RELEASE key.
The Automatic Recall timer is activated.
The caller hears ringback tone while the called 
station rings, and the call remains in the Attendant 
loop (i.e., the Attendant that answered the call can 
retrieve the call before the station answers or before 
the recall time elapses).
3
If the station does not answer within the recall 
time, the NEAX2400 IMX releases the station.
Any Attendant can press the NANS key and 
talk to the caller.The call rings on all active Attendants as a NANS (no 
answer) call, and can be answered by any of the 
Attendants.
Note:
If the ATTENDANT LOOP RELEASE [A-6] is 
activated, the recall timer is fixed at 30 seconds.
4
If CALLED NUMBER DISPLAY – 
ATTENDANT [C-59] is activated:The unanswered station number is displayed as the 
destination, and the DEST lamp lights.
5If the Attendant presses the SRC key:The calling trunk number is displayed and the SRC 
lamp lights; the DEST lamp goes off. 
						

							NEAX2400 IMX Hotel Features and Specifications
Page 38NDA-24245,  Issue 2
A-73 Automatic Multiple Attendant Recall
Service Conditions (cont’d)
9. CALL FORWARDING – DONT ANSWER [C-3] supersedes this feature.
10. This feature can be used in conjunction with CALLED NUMBER DISPLAY – ATTENDANT [C-59]. If
CALLED NUMBER DISPLAY – ATTENDANT [C-59] is activated, the called station number is
displayed on the console when the Attendant answers. (The called number is displayed not only by
AUTOMATIC MULTIPLE ATTENDANT RECALL, but also by call forwarding to Attendant.)
11. The “Called Number” displayed is the number of the station that is ringing when the attendant presses the
RELEASE key. If the call has been forwarded, this number is not the same as the dialed number.
12. Automatic Multiple Attendant Recall is not available for calls transferred to stations over CCIS.