NEC EliteMail Vms/Elitemail Limited Technician Guide

EliteMail VMS/EliteMail LimitedIssue 3
Reference 21 - 9
SECTION 12  
C
ONTROL LIVE 
R
ECORDThese fields control Live Record at your site.  Refer to Figure 21-4 Live
Record Fields.    
Figure 21-4   Live Record Fields
Live Record beep interval
Many locales require telephone systems to issue a beep
 during
conversations being recorded. This field allows you to set an interval
(in seconds, from 0 to 65) for a beep sound to confirm that the
conversation is being recorded. When this field is 0
, no beep is...

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Elite M ail  VM S/E lite M ail Li mit e d  Issue  3
R efe re n ce   21 -  11
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Reference22 - 1
System IDs
 


System IDs are crucial to proper system operation. They route calls to the
proper extensions and mailboxes and can be used to link boxes for advanced
call routing and audiotext features. 
Each subscriber, guest, interview box, transaction box, voice detect box,
directory group, or directory menu, is identified by a unique System ID. The
system also uses a unique System ID for automatic directory assistance and
sending messages to numbered groups.
SECTION 1 
E
XAMPLES...

22 - 2System IDs Issue 3 EliteMail VMS/EliteMail Limited
Extension # IDs
The caller dials An Extension # ID to reach a subscriber. Think of it as
the address of the subscriber voice mailbox on the system.
Usually an Extension # ID matches a subscriber actual telephone
extension number. However, this may not always be the case. Two
subscribers who share the same telephone extension have different
Extension # IDs on the voice mail system.
Personal IDs
A Personal ID identifies the caller to the system....

EliteMail VMS/EliteMail LimitedIssue 3
Reference 22 - 3
SECTION 2 
S
PECIAL SYSTEM ID 
FOR NUMBERED 
G
ROUPSYou may allow subscribers to leave messages for message groups by
pressing numbers to identify the group, instead of spelling the group
name. To allow subscribers to do this, you enter a special System ID in the
ID for Num Groups
 field on Application Screen Page 6, and start each
group name with three digits (
e.g., 234 Sales Department
). 
To send a message to a message group by number, a...

22 - 4System IDs Issue 3 EliteMail VMS/EliteMail Limited
SECTION 4 
H
OW THE SYSTEM 
L
ISTENS FOR IDSWhen the system asks a subscriber a question, it listens for touchtones
that indicate the subscriber answer, usually 1 for yes, 2 for no, or a quick
option menu choice. When the system asks for an extension number, it is
listening for a System ID. At other times when the system speaks, it is also
listening for System IDs. 
The system listens for System IDs digit-by-digit. When a caller enters an
ID, the...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 22 - 5
Conflicting IDs
The system method of listening for System IDs provides quick responses
from the system, but it has an important impact: it limits the number of
unique System IDs. Because the system acts as soon as it hears a valid
System ID, it is impossible to have a long ID that begins with digits that
match a shorter ID. For example, you cannot have both 234 and 2345 as
System IDs, because as soon as the system hears the touchtones 234, it...

22 - 6System IDs Issue 3 EliteMail VMS/EliteMail Limited
SECTION 5 
U
SE INTERNAL IDSWhen you want to prevent callers from dialing a subscriber or transaction
box, assign a System ID that contains the $
 that cannot be dialed from a
touchtone keypad. These are called internal IDs or hidden IDs.
Internal IDs can still be used in the system automatic call routing features,
but cannot be dialed by callers directly.
The most common use of internal System IDs is for linking voice detect
boxes, transaction...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 22 - 7
Ranges of System IDs
You may want to assign particular ranges of IDs to a particular purpose.
You could reserve System IDs 10 through 19 for menus (transaction
boxes) that can be accessed by outside callers, IDs 200 to 399 for
Extension # IDs for subscribers, IDs 9200 to 9399 for subscriber Personal
IDs (9 + Extension # ID), and IDs 7200-7399 for guest Personal IDs. You
could also assign additional System IDs beginning with $ for internal IDs
for...