NEC EliteMail Vms/Elitemail Limited Technician Guide

EliteMail VMS/EliteMail LimitedIssue 3
Reference 25 - 11
Delete the messages for a voice detect box
1. Sign in to the system, and press 	
- to view the Transaction
Directory.
2. Press 
 repeatedly (or use the Jump command), to display
the voice detect box you want to delete.
3. Press 
.
4. Press  until you highlight All Messages, and press 	
.
5. Press 	
 to confirm.
SECTION 6 
V
OICE DETECT 
O
PENING GREETING To route callers to your voice detect application, you must...

25 - 12Voice Detect Issue 3 EliteMail VMS/EliteMail Limited
SECTION 7 
T
EST THE VOICE 
D
ETECT APPLICATIONAlways test a voice detect application after you set it up. Call the system
and check that the system handles the call correctly when you say Yes
and when you remain silent.
A voice detect box uses advanced digital signal processing technology to
distinguish between sound and silence. However, because of noisy
telephone lines, background noise, or other noises made by the telephone
system, the voice...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 25 - 13
Figure 25-6   Maximum Time to Wait for Voice Field
Change the time outside callers can wait before speaking
1. Sign in to the system, and press 	
-# to view the Switch Setup
screen.  Press 
 to view Page 3.
2. Press  until you highlight the Max time to wait for voice
 field.
3. Enter the number of seconds to wait, and press 	
.
SECTION 10  
E
XAMPLE OF AN 
A
DVANCED VOICE 
D
ETECT APPLICATIONThe XYZ Corporation uses an...

25 - 14Voice Detect Issue 3 EliteMail VMS/EliteMail Limited
This example uses three special boxes: $OPERATOR, $HANGUP, and
$SALES. The $OPERATOR box is a voice detect box. $HANGUP and
$SALES are transaction boxes. 
The $OPERATOR voice detect box asks the caller to say Yes again, to
confirm presence on line before the call is routed to the Operator Box. The
$HANGUP transaction box is used in $OPERATOR box Silence field. If
the caller remains silent, the system assumes the caller is no longer on the
line,...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 25 - 15
Also refer to:
Chapter 2 Section 1 Call Hold on page 2-1
Chapter 6 Interview Boxes
Chapter 11 Opening Greeting
Chapter 12 Operator Box
Chapter 15 Recording Voice Fields
Chapter 17 Schedules
Chapter 18 Screens for the application screens
Chapter 24 Transaction Boxes 

Reference26 - 1
Back Up and Restore
 

The backup and restore functions of EliteMail VMS/EliteMail Limited are
largely self-functioning.  CoSession is used when a technician performs
manual backup or restore functions.
CoSession, a communication software tool available from NEC, is used for
EliteMail to perform all configuration, maintenance and backup functions.
SECTION 1 
I
NTRODUCTIONEliteMail VMS/EliteMail Limited has no access to secondary storage devices
for backup.  This new method is...

26 - 2Back Up and Restore Issue 3 EliteMail VMS/EliteMail Limited
Archive is not a replacement for the total system backup described below.
The conditions that can damage data in the working directories can also
damage the archive, but this is less likely.
Feature Input/Output
Archive
This feature requires a list of input files to be archived and a time for
archival.  When the system time reaches the archival time, the voice
processing system (VPS) exits to DOS, compresses the list of files, and
copies...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 26 - 3
User Interface
Archive
The system manager sets the time to archive the database files from the
console.  He enters time and day archive in the Daily, Weekly, and
Monthly surrender to DOS fields on the application general settings
screen.
When the system reaches the time to archive, it exits to DOS and performs
the command set to archive the database.  A new database archive file is
created and then copied to the ARCHIVE directory as the current file...

26 - 4Back Up and Restore Issue 3 EliteMail VMS/EliteMail Limited
The second method requires the technician to initiate restore by
attaching to the system using CoSession, exiting voice mail
application to DOS, and running one of three batch files (Archive 1,
Archive 2, or Defaults). The technician must verify that all data should
be replaced by archived data. Selected data is dearchived into the
working directories, and the system is rebooted.
Operational Criteria 
This feature must reliably and...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 26 - 5
Begin the backup/restore function
1. Connect to EliteMail VMS/EliteMail Limited using CoSession.
2. Exit to DOS from voice mail application on EliteMail.
3. At Utility Menu, select option 3.
4. Press Alt key and left Shift simultaneously.
5. To hang up, press 
9.
6. To exit, press 
0.
7. At the C:/Remote Prompt, enter backup, and press 	
. 
After the backup and restore utility is working, a screen is displayed with
the following...