NEC EliteMail Vms/Elitemail Limited Technician Guide

22 - 8System IDs Issue 3 EliteMail VMS/EliteMail Limited
The following rules apply for System IDs:
Each System ID must be unique.
Each System ID can have up to 10 characters, but can vary in length.
A shorter System ID cannot duplicate the beginning digits of another,
longer System ID (
e.g., 234 and 2345 are not unique).
System IDs that contain letters are translated into corresponding
touchtones (
e.g., on the Q=7, Z=9 keypad map, RANDY = SANDY =
72639).
SECTION 7 
D
EFAULT SYSTEM IDSThe voice mail...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 22 - 9
Sample Boxes and Directories
Three sample transaction boxes and one sample voice detect box are
included in the default system. You can study these examples to see how
System IDs are used. These examples are not required features of the
system. You may delete them, record them again, or change their System
IDs as necessary.
Box ID 411: Sample Departments Box
Box ID 700: Sales Department Box
Box ID 800: Technical Support Department Box
Box ID...

22 -  10   Sys te m  IDs
Also Ref er  To: 

Reference23 - 1
System Manager
 

The System Manager is responsible for day-to-day management of the voice
mail system. 
System Managers can sign in at the computer console to modify system fields,
create subscribers, groups, guests, or other boxes. Only System Managers
can record voice prompts or fields at the console. The person designated
System Manager must be a responsible person who is available to other
subscribers for questions and system changes.
SECTION 1 
W
HO CAN BE A 
S
YSTEM 
M...

23 - 2System Manager Issue 3 EliteMail VMS/EliteMail Limited
SECTION 3 
C
REATE SYSTEM 
M
ANAGERSOnly a System Manager can create or demote another System Manager.
Before you can create another System Manager that subscriber must be
enrolled on the system. 
Promote a subscriber to a System Manager
1. Sign in to the system, and press 	
- to jump to the Personal
Directory Screen.  Press 
 or 
 to page to the Personal
Directory of the subscriber you want to promote to System Manager....

EliteMail VMS/EliteMail LimitedIssue 3
Reference 23 - 3
SECTION 4 
I
MPROVED SYSTEM 
M
ANAGER 
C
ONVERSATIONThe new System Manager conversation is easy to access and allows the
System Manager to maintain the voice messaging system over the
telephone. After you have System Manager access in the console, access
the System Manager conversation with your Personal ID and security
code. If you use the Yes/No conversation, the setup options question now
concludes with, 
Would you like to access System Manager...

Reference24 - 1
Transaction Boxes
 

A transaction box is a special mailbox that you can use to program special call
routing, create menus, or provide announcements of recorded information. 
The applications for transaction boxes can be as simple or complex as you
wish. Some organizations use transaction boxes to route callers to different
departments, or provide morning, afternoon, and evening greetings. Other
organizations use transaction boxes to play detailed audiotext messages,
route callers...

24 - 2Transaction Boxes Issue 3 EliteMail VMS/EliteMail Limited
Figure 24-1   Sample Transaction Box
Each box has a spelled name, a unique System ID, and an owner. The
owner name is displayed in the Transaction Box of
 field in the upper-right
corner of the screen. The owner of the box receives all messages left in
the transaction box, and can record the box greetings by telephone.
The Schedule #
 field determines which system schedule the box follows
(1, 2, 3 or 4). Set the system schedules on...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 24 - 3
Transfer
 
Day?/Nite?
Use these fields to turn call transfer on/off for Day/Night Mode. If
either field is 
Ye s, enter the telephone number or extension the
system should transfer calls to. The transfer number may be different
for Day and Night Modes. 
Call Transfer Type
This unlabeled field below the Nite? field, sets how calls are
transferred to the transaction box and can be: 
Await-Ans (Await
Answer), 
Release, or 
Wait-Ring (Wait for...

24 - 4Transaction Boxes Issue 3 EliteMail VMS/EliteMail Limited
When the alternate greeting is active but not recorded, the system
plays the default alternate greeting:
• “ is out today.”
Action
Day/Nite
These fields tell the system what to do if the caller does not press any
touchtone during the greeting. You can set a different action for Day
and Nite. The actions include:
G Go to system ID
H Hangup
O Transfer to operator
R Restart
S Say good-bye
T Take a message
Refer to Appendix B Action Codes for...