NEC EliteMail Vms/Elitemail Limited Technician Guide

EliteMail VMS/EliteMail LimitedIssue 3
Reference 24 - 5
After Msg
This field controls how the system handles the call after recording a
message from the caller and applies only if the Action field is
Take-msg.
SECTION 3 
O
NE-KEY DIALING 
(S
INGLE-DIGIT MENUS)This section at the bottom of the Transaction Directory Screen allows you
to program single digits for full-System IDs for subscriber Extension # IDs,
transaction boxes, or interview boxes. Instead of entering the full System
ID, the caller presses...

24 - 6Transaction Boxes Issue 3 EliteMail VMS/EliteMail Limited
Delay between Single Digits
You can set the system to pause a certain number of seconds for
additional touchtones before routing the call according to any transaction
box one-key-dialing menu.
Figure 24-2   Startup Options, Application Screen Page 6
This pause lets callers enter full System IDs to bypass one-key dialing,
even during a greeting. Program how long the system waits between
touchtones using the OK option in the 
Startup field on...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 24 - 7
SECTION 4 
S
AMPLE TRANSACTION 
B
OXESThe voice mail system includes sample transaction boxes. The samples
illustrate how you might use transaction boxes to handle sales calls and
technical support calls. These sample transaction boxes are:
 
Figure 24-3   Sample Departments Box
Callers access the sample Departments Box by entering 411, usually
during the opening greeting. The Departments Box does not attempt a call
transfer. Refer to Figure 24-3...

24 - 8Transaction Boxes Issue 3 EliteMail VMS/EliteMail Limited
If the caller does not press any touchtones during the greeting, the system
transfers the call to the operator. One-key dialing is programmed for this
box. If the caller presses 1, the system routes the call to transaction box
700. If the caller presses 2, the system routes the call to transaction box
800. If the caller presses 3, the system routes the call to the automatic
directory.
This type of transaction box is useful for companies that...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 24 - 9
 
Figure 24-5  Sample Technical Support Box
This box plays the greeting:
“
All of our support lines are currently busy. Please leave your name and
number and someone will return your call.”
SECTION 5 
T
HE TRANSACTION 
B
OX OWNERBefore adding a transaction box, decide which subscriber (or System
Manager) owns the box. The box owner controls the box in several ways: 
Any messages recorded in the box (if the Action
 field is Take-msg
)
are available...

24 - 10Transaction Boxes Issue 3 EliteMail VMS/EliteMail Limited
Record Transaction Box Greetings by Telephone
The transaction box owner can record the transaction box greeting from
any touchtone telephone.


Transaction box owners who use numeric access 
cannot record a
transaction box greeting by telephone if the transaction box System ID
starts with 
$ or any symbol not on a telephone keypad.
1. Call the system. Enter your Personal ID and security code. 
2. Start to leave a message for the transaction...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 24 - 11
Add Transaction Boxes by Range
To speed up adding transaction boxes to the system, you can add many
boxes at once in a range of System IDs.


This process may take several minutes and keep the system from
answering calls, depending on how many transaction boxes you add. Add
ranges of System IDs when call traffic is light, or busy out all the system
ports and transfer calls to the operator.
To add a range of hidden transaction boxes that cannot be...

24 - 12Transaction Boxes Issue 3 EliteMail VMS/EliteMail Limited
After the system adds the range of System IDs, look through the
Transaction Directory to find the new boxes. On systems with lettered
keypad maps, each new transaction box has a three-letter spelled name
that corresponds to the System ID as it is entered on the telephone keypad
(
e.g., the spelled name for System ID 463 is GMD). You can change the
spelled name for any transaction box you added. Keep in mind that the
subscriber who owns the...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 24 - 13
SECTION 8 
D
ELETE A 
T
RANSACTION BOX OR 
I
TS MESSAGESYou can delete any transaction box, or delete just the box messages. 
Delete transaction box
1. Sign in to the system, and press 	
- to display the Transaction
Directory. 
2. Press 
 (or use the Jump command) to display the
transaction box you want to delete.
3. Press 
. The Delete Menu appears, with Box
 highlighted.
4. Press 	
 to select Box
.
5. Press 	
 to...

24 - 14Transaction Boxes Issue 3 EliteMail VMS/EliteMail Limited
SECTION 10  
O
THER TRANSACTION 
D
IRECTORY PAGESIn addition to transaction boxes, the Transaction Directory includes
interview boxes, the Public Interview Box, and voice detect boxes. These
boxes are covered in their own topics. The voice mail system also includes
three sample transaction boxes, that you can use as-is, or modify to fit
your needs. 
Also Refer To:
Chapter 2 Section 2 Call Transfer on page 2-11
Chapter 6 Interview Boxes...