NEC EliteMail Vms/Elitemail Limited Technician Guide

EliteMail VMS/EliteMail LimitedIssue 3
Reference 20 - 17
SECTION 10  
T
HE SUBSCRIBER 
C
ONVERSATIONSubscribers use the voice mail system by calling from any touchtone
telephone and entering a Personal ID and security code. Most subscribers
use the system by answering a series of yes-and-no questions. This series
of questions lets subscribers perform the following basic actions:
Check new messages
Leave messages
Review old messages
Change setup options.
Through setup options, subscribers can change...

20 - 18Subscribers Issue 3 EliteMail VMS/EliteMail Limited
Quick Option Menus
Some subscribers may want to hear special quick option menus in place of
the yes-and-no subscriber conversation. To do this, add the M access
code to the subscriber Access field. For details on the quick key
sequences and how the menu mode conversation works, refer to the
EliteMail VMS/EliteMail Limited Voice Mail User Guide #750178-0 and the
Quick Option
 Menus card. 
Also Refer To:
Chapter 2 Call Hold, Transfer, and Screen...

Reference21 - 1
Switch Setup
 
	
The voice mail system works with the NEC Electra Elite telephone system (or
switch) at the Switch Setup screen. The voice mail system is shipped with
predefined parameters for each NEC telephone system, and filling in the fields
on the Switch Setup screen usually is as easy as identifying your NEC
telephone system. 
This chapter explains the Switch Setup screen fields and provides guidelines
for changing them after installation.
For details on how to connect the...

21 - 2Switch Setup Issue 3 EliteMail VMS/EliteMail Limited
The Switch Setup screen sets the following information about the NEC
Electra Elite telephone system:
Call transfer access codes
Message waiting lamp activation codes
Outdial access code
DTMF (touchtone) sensitivity
Ring and busy cycle characteristics.
The voice mail system is shipped with a Switch Setup Library that includes
the parameters predefined for NEC telephone systems. Enter NECX in the
Switch field on Switch Setup screen Page 1,...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 21 - 3
Figure 21-2  Switch Setup Help Screen
6. Press 
 again to view the help file for how to program the NEC
Electra Elite telephone system currently selected.
7. Press *, , 
, or 
 to move through the help file.
8. Press  to exit help.
SECTION 3 
C
HANGE SWITCH 
S
ETUP PARAMETERSIf the default parameters for the NEC Electra Elite telephone system do
not work the way you want them to on your telephone system, you may
need to...

21 - 4Switch Setup Issue 3 EliteMail VMS/EliteMail Limited
SECTION 4 
S
ET INTEGRATION 
O
PTIONSThe Integration Options
 field on Line 2 of Switch Setup screen Page 1
sets special integration options that control how the voice mail system
works with the NEC Electra Elite telephone system, including: 
Dialtone detection
Outdial trigger length for external calls
Particular NEC telephone system integrations.
You can list more than one integration option in this field, if each
integration option code is...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 21 - 5
The specific call transfer sequences are:
• Initiate
The Initiate sequence is dialed by the voice mail system to put
an outside caller on hold and ring an internal extension. The
&X stands for go on hook then off hook, then dial the extension
number. 
• Recall
The Recall sequence is dialed by the voice mail system to
return to the outside caller when the internal extension did not
answer.
• Busy Recall
Busy Recall is dialed by the voice mail system...

21 - 6Switch Setup Issue 3 EliteMail VMS/EliteMail Limited
These minimum values, stored on Line 5 of Switch Setup screen Page 1,
are specified in hundredths of a second (
e.g., 6 means ignore tones
shorter than 6 hundredths of a second or 60 milliseconds).
Unless you experience problems with the system failing to recognize
touchtones, do not change these values. If you experience this problem,
try reducing the prompt DTMF length by one unit at a time until the voice
mail system consistently recognizes...

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