NEC EliteMail Vms/Elitemail Limited Technician Guide

Reference25 - 1
Voice Detect
 

This feature allows callers to make choices or respond to prompts by saying
Yes or remaining silent. The system listens for spoken sound, not touchtones.
Outside callers can use the voice mail system by speaking, even if they do not
have touchtone telephones. 
You can use voice detect boxes to set up special call routing applications or
special audiotext applications. You can combine voice detect boxes with
interview boxes to collect information from callers.
You...

25 - 2Voice Detect Issue 3 EliteMail VMS/EliteMail Limited
Each box has a name, a unique System ID, and an owner. The owner
name is displayed in the Voice detect box of field in the upper-right
corner of the screen. The sample voice detect box recorded name is The
Voice Detect Box.
 The owner of the voice detect box receives messages
left in the box.


If a subscriber is deleted from the system, voice detect boxes owned by that
subscriber are also deleted.
The Schedule # field determines which system...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 25 - 3
Call Transfer Type
This unlabeled field, below the Nite? field, sets the way the voice
mail system transfers calls to the NEC telephone system and can be:
Await-Ans (Await Answer), Release, or Wait-Ring (Wait for
Ringback). For details on the call transfer types, refer to Chapter 2
Section 2 Call Transfer on page 2-11 and Section 3 Screen Calls on
page 2-16. For details on call transfer options, refer to Appendix C
Call Transfer Options.
Holding?...

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Action Day:/Nite:
In a voice detect application, the Action is taken only if the caller
presses a touchtone during the voice detect box greeting. If you
decide to set an Action for the voice detect box, the Actions you can
choose are:
GGo to system ID
HHangup
OTransfer to operator
RRestart
SSay good-bye
TTake a message
Refer to Appendix B Action Codes for complete descriptions of these
codes.
The fields in the Action section operate the same as...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 25 - 5
SECTION 3 
S
ET UP A VOICE 
D
ETECT APPLICATIONTo set up a voice detect application
1. Plan the voice detect application 
Decide how many voice detect boxes you need, and how callers are
routed to them. Each voice detect box offers two choices; the caller
can say Yes or remain silent. Decide whether or not you need
transaction boxes or interview boxes in the application. Make a
sketch to show how the boxes are related.
2. Add the boxes to the system...

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Example: Use Voice Detect for Operator Transfers
You can use the voice detect feature to verify that a caller is still on the line
before the caller reaches the Operator Box. With voice detect, the system
asks a caller to say Yes before the call is routed. To do this, add a special
voice detect box and delete the Otherwise prompt in the opening greeting.
You also add a special transaction box to set the system to hang up if the
caller is no...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 25 - 7
Use voice detect before routing callers to the Operator Box
1. Add a voice detect box and a transaction box to handle calls for the
operator
For details, refer to Chapter 24 Transaction Boxes.
For the voice detect box:
Record a name and greeting. Tell callers to say Yes to reach the
operator. The system automatically plays a beep after playing a
voice detect box greeting so callers know when to speak. For
example: “
Otherwise, to speak with an...

25 - 8Voice Detect Issue 3 EliteMail VMS/EliteMail Limited
Figure 25-4 Sample Transaction Box Used in a Voice Detect Application
Figure 25-5   Sample Opening Greeting Routing to a Voice Detect Box















		
 










 	 
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EliteMail VMS/EliteMail LimitedIssue 3
Reference 25 - 9
SECTION 4 
A
DD A VOICE DETECT 
B
OXThe System Manager adds voice detect boxes one at a time at the system
console. A range of voice detect boxes cannot be added.


When you add voice detect boxes, the system copies the values in the
Transfer and 
Action sections of the transaction box or voice detect box on
the screen. If an interview box is on screen instead, the voice detect box
uses the default values for new subscribers, as entered on...

25 - 10Voice Detect Issue 3 EliteMail VMS/EliteMail Limited
Record a Greeting for the Voice Detect Box
You can record the greeting or announcement you want callers to
hear when they reach this voice detect box. When the standard
greeting is active, but not recorded, the system plays one of these
default standard greetings:
“ is not available right now.”
“ is on the telephone now.”
When the alternate greeting is active but not recorded, the system
plays the default alternate greeting:
“ is out today.”
To...