NEC EliteMail Vms/Elitemail Limited Technician Guide

ReferenceE - 1
Special Dialing Characters 
You may include the following special characters in telephone numbers dialed
by the voice mail system. They affect how the voice mail system dials these
numbers. The timing characteristics of the special characters (,
), (;
), (&
) and
(%
) can be changed on Switch Setup Screen Page 2. For details, refer to
Chapter 21 Switch Setup. 
X
Causes the system to insert the subscriber Extension # ID at this point in the
sequence. The subscriber Extension # ID...

E - 2Special Dialing Characters Issue 3 EliteMail VMS/EliteMail Limited
Q
Causes the system to hang up and is useful in situations where the call is
not meant to go to completion, as in calling a beeper. For activating most
beepers, all that is necessary is to add a few pauses and a Q after the
telephone number (
e.g., 555-1234,,,Q
).
You can also use Q to provide a message waiting ring to people who want
to be notified when they have messages, but do not want the voice mail
system to attempt delivery....

ReferenceF - 1
Integration Option Codes 
In an integration, both the NEC Electra Elite telephone system and the voice
mail system share information on the origin and destination of calls. The
integration option codes are entered on Line 2 of Switch Setup Screen Page 1
to help the NEC Electra Elite telephone system better integrate with the voice
mail system. You can enter more than one option in this field. Each option
code must be separated by a single space. (
e.g., CR,,, DT
)
SECTION 1 
D...

F - 2Integration Option Codes Issue 3 EliteMail VMS/EliteMail Limited
SKT=n, n
This option controls softkey timeout. Two separate timers are used.
The first timer controls the time that the softkeys are displayed when
first calling in to voice mail.  If softkeys are not pressed, the system
changes to normal conversation mode after this timer expires.  The
second timer controls the time before moving back one menu if
softkeys are not pressed.
 
SECTION 2 
D
IAL-OUT ACCESSThis code controls dial-out...

EliteMail VMS/EliteMail LimitedIssue 3
Reference F - 3
CR
Special confirm return sequence. The voice mail system uses the
special dialing sequence set by this option to return to the caller after
trying to transfer a call to an internal extension if the subscriber with
call screening answered the telephone but rejected the call by
pressing 2. Specify the dialing sequence to use immediately after the
CR.
You could specify CR,,, to tell the voice mail system to pause three
seconds while the caller is...

Glossary  1

Access
A field on a subscriber Personal Directory page that controls the
available system features.
Action
A field on a Personal Directory page, transaction box, or the Operator
Box that determines the system action after the greeting. The possible
actions are: Take a Message, Operator, Say Good-bye, Hangup, Go
To  I D

, or Restart. These actions (except for Take a Message) can
also be used in the After or After Msg fields on interview boxes,
transaction boxes, or Personal Directory...

Issue 3 EliteMail VMS/EliteMail Limited
2Glossary Audiotext Messages
Found in transaction boxes, audiotext messages are used to deliver
information to a caller or lead a caller through a series of questions.
Auto Dial
Automatically routes caller to subscriber Extension # ID from the
automatic directory.
Automatic Directory
A directory of subscriber recorded names and Extension # IDs
available to outside callers. To identify a subscriber extension, outside
callers spell the first three letters of the...

EliteMail VMS/EliteMail Limited Issue 3
Glossary  3 Directory Assistance
A voice mail system feature that lets callers reach the person they are
calling, without speaking to the operator or receptionist. Callers with
letters on their telephone keypads can use automatic directory
assistance. The System Manager can set up numeric directory
assistance for outside callers with numbers only.
Directory Group
A special group used to create numeric directory assistance. Directory
groups list subscribers with a...

Issue 3 EliteMail VMS/EliteMail Limited
4Glossary Extension # ID
This is what an outside caller uses to reach a particular subscriber.
The system allows extension numbers of up to 10 digits. The system
Extension # ID is usually the same as the subscriber actual telephone
extension number, but it can be different.
Follow-Along ID
Extension # ID provided by the NEC telephone system to the voice
mail system when a call is transferred or forwarded back to the system
on ring-no-answer or busy.
Greeting
This...

EliteMail VMS/EliteMail Limited Issue 3
Glossary  5 Held Message
A message heard but not archived by a subscriber nor deleted by the
system. (Same as an old message.)
Interview Box
A special transaction box that can ask a caller up to 20 questions and
record each response. The owner receives the responses in a single
message.
Intro
This voice field can contain a short recording (
e.g., “I’ll transfer you
now.”
) that the system plays before attempting a call transfer. 
Live Record
Allows a subscriber to...