NEC EliteMail Vms/Elitemail Limited Technician Guide

16 - 8Reports Issue 3 EliteMail VMS/EliteMail Limited
Directory Group List
This report shows all the directory groups and directory menus in the
system. Refer to Figure 16-11 Directory Group List.  
Figure 16-11 Directory Group List
SECTION 4 
B
USY PORTS REPORTThis report shows the total number of times all or selected ports were
busy. It also shows the average percentage of time the ports were busy
during a specific time period. You can run the report for all ports on the
system, or for a selected...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 16 - 9
SECTION 5 
C
ALL LOGThis report (called REPLOG) records all calls the voice mail system
answers, dials, or transfers. You can run it for the system, or for an
individual subscriber or System ID, and the system creates an ASCII file
called REPLOG.PRN that you can import into most database and
spreadsheet programs for further analysis. Refer to Figure 16-13 Call Log. 
The REPLOG.PRN file contains a record of each call placed to the
system. Each record...

16 - 10Reports Issue 3 EliteMail VMS/EliteMail Limited
Figure 16-14   Call Log Data Fields
FIELD LENGTH DESCRIPTION
Port 2 Voice mail answering port answering this call.
Date 10 Date of call: YYMMDD format.
Time 10 Time of call: HH:MM:SS format.
Call Length 4 Duration in seconds
Origin 3 A   – Answered incoming call/collision 
C   – Continued (call restarted)
D   – Dialed out
Call Type 8 Possible values include:
Owner – Call from subscriber
Guest – Call from guest 
Int Box – Call for interview box
Tran...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 16 - 11
SECTION 6 
E
RROR LOGThis report lists system errors, including the error code, the port on which
the error occurred, and the date and time the error occurred. Use this
report to identify system problems. Write down the error code and contact
Technical Support. 
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16 - 12Reports Issue 3 EliteMail VMS/EliteMail Limited
Access the Reports Menu
1. At the voice mail system Banner Screen, press 
 to sign in. Enter a
System Manager ID, and press 	
. If asked, enter the System
Manager security code, and press  	
.
2. From any system screen, press 
. The Command Menu appears.
3. Press 8 for Reports. The Reports Menu appears.
Run a Usage Report
1. At the Reports Menu, verify that
 Usage reports is highlighted, and
press 	
.
2. To run report for...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 16 - 13
4. If running a List of Message Groups report, answer the yes-and-no
questions to list:
All groups in the system
Open groups in the system
The groups owned by a particular subscriber.
5. If running a Members in Group report, enter the group name, and
press 	
.  Press 	
 to confirm.
6. If running a Groups Including Person report, enter the subscriber
or guest last name, and press 	
.  Press 	
 to confirm.
Run the Busy Ports...

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SECTION 9 
C
HOOSE THE REPORT 
O
UTPUTAfter a report is created, you can view it on-screen or copy it to a new disk
file that can be imported to other programs.
View a Report On Screen
1. Run the report. The Output Menu is displayed. 
2. Press 	
. The system displays the report. To move through the
report, press , *, 
, 
, 12
, or 3, or use the Jump
command.
In the upper left corner of the screen, the system tells...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 16 - 15
Copy the Report to a File
1. Run the report. The system displays the Output Menu.
2. Press  to highlight Copy, and press 	
.
3. Select a filename for the report.
By default, the system displays the filename that appears at the top of the
Output Menu. To accept the default filename and copy the new report file
to the directory containing the system files, press 	
.
Copy the report to a floppy disk
1. Insert the disk in drive A
2....

16 - 16Reports Issue 3 EliteMail VMS/EliteMail Limited
Figure 16-16   Filenames for Reports
Use the Previous Report Option to View Other Files
You can use the 
Previous Report option to view a text file on a floppy disk
or the system hard drive without shutting down the voice mail software.
1. At the Reports Menu, press  to highlight Previous Report
, and
press 	
.
2. When the system prompts you for a filename, enter the full path and
filename for the report or text file you want. The system...

Reference17 - 1
Schedules
 	
Most offices are not open around the clock. You can configure the voice mail
system to handle calls differently during the hours your company is closed.
You define for the system the hours and days of the week your office is open
for business. You can also specify holidays when your office is closed.
This chapter describes how to set the system schedules and how they affect
the system Day and Night Modes of operation. Refer to Figure 17-1
Application Screen Page 4....