NEC EliteMail Vms/Elitemail Limited Technician Guide

Reference11  -  1
Opening Greeting
 		
The opening greeting is the system greeting for outside callers. Like other
parts of the system conversation, the opening greeting has phrases and
prompts. Here is a sample opening greeting:
“Hello, EliteMail Messaging System. If you are calling from a touchtone
telephone, you may enter the extension anytime. If you don’t know the
extension, press 411 for a directory. Otherwise, please stay on the line and an
operator will be right with you.”
Because this...

11 - 2Opening Greeting Issue 3 EliteMail VMS/EliteMail Limited
Each column on this screen represents one port. Line 11, the Opening
Greeting Box ID is the message box that contains the Day/Night opening
greeting.
The bottom half of the screen shows the port-specific options set.
Display Additional Ports
Only Ports 1~4 are displayed on the screen. If the system has more than 4
ports, press 	
-
 to view the settings of the next 4 ports. 
SECTION 2 
U
SE THE VOICE 
D
ETECT FEATURE Use the voice...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 11 - 3
Figure 11-2   AVPRMPT Subdirectory Location and Filename
Each AVPRMPT file has sections that list the prompts in each prompt set.
Each section contains a command (
QP=) that defines which prompts in the
prompt set should be used for Quick Play. Figure 11-3 Sample Part of
AVPRMPT File shows a few lines from an AVPRMPT file.
Figure 11-3   Sample Part of AVPRMPT File
Each time the system is restarted, it reads the AVPRMPT file for each
language, and...

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Change the Prompts Used for Quick Play
You can edit the QP= command in the AVPRMPT file to change which
prompts are used in Quick Play, or use one of these 3 AVPRMPT files
shipped with the system:
AVPRMPT.ENV
Includes the prompts used most often by most systems. Includes
prompts for date and time stamps, sending and retrieving messages,
reviewing old messages, and many prompts used for setup options.
This is the AVPRMPT file used by most...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 11 - 5
Use Your Own List of Prompts in Quick Play
You can also use your own list of prompts in Quick Play. To do this, you
change the prompts defined for Quick Play on the 
QP= lines in the
AVPRMPT file. If you do this, choose only the prompts the system uses
most often, or the prompts that are combined with other prompts, such as:
“Recorded... at   am/pm.” “For no reply, press 2,
otherwise I’ll record your message now.”
 
1. Exit the voice mail software....

11 - 6Opening Greeting Issue 3 EliteMail VMS/EliteMail Limited
Figure 11-4 Sample Music-on-Hold Prompts Used in Quick Play shows
how to change the AVPRMPT file so that the music-on-hold prompts
(holding prompts 23-32) are used in Quick Play.
Turn Off Quick Play
You can turn off the Quick Play feature by setting
 
QP=NONE for every
prompt set listed in the AVPRMPT file. 
When you turn off the Quick Play feature, the system does not create the
QP.IDX file when you turn on or restart the system. Instead of...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 11 - 7
 
1. Exit the voice mail software. To exit the software, at the voice mail 
system Banner Screen, press  then press . Enter a System 
Manager ID, and press 	
.
2. Make a backup copy of the AVPRMPT file. (This makes it easier to 
restore the original AVPRMPT file later if necessary.) For example, 
change to the prompt subdirectory, then enter:
3.COPY AVPRMPT.US AVPRMPT.OLD, and press 	
 
4. Using a text editor, edit the AVPRMPT...

Reference12 - 1
Operator Box
 	

An automated attendant cannot completely replace a human operator. The
voice mail system provides a special Application Screen, called the Operator
Box, for handling calls that go to the operator. 
Use the Operator Box to define the operator extension, call transfer settings,
greetings, and actions the system should take when the operator is
unavailable. Decide how the system handles callers after hours. Create
multiple operators, by setting up a new transaction box...

12 - 2Operator Box Issue 3 EliteMail VMS/EliteMail Limited
If the caller does not press any touchtones while listening to the opening
greeting, the system automatically takes the action set in the action field of
the $Greeting transaction directory.
If the caller presses the Operator Box System ID (typically zero) while
listening to the opening greeting, or anytime the system is listening for an
ID, the system connects the caller to the operator.
The operator can also be accessed from an opening greeting...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 12 - 3
Await Answer
Await-Ans is used when the operator does not answer calls. If the
operator does not answer a call routed through the voice mail system
after the designated number of rings, the voice mail system plays the
Operator Box greeting and performs the designated action. Set the
number of rings the system should wait to 7 or 8 rings.
Wait for Ringback 
For Wait-Ring, the voice mail system puts the caller on hold and dials
the operator...