NEC EliteMail Vms/Elitemail Limited Technician Guide

12 - 4Operator Box Issue 3 EliteMail VMS/EliteMail Limited
The greeting does not have to be an actual greeting. It can be any
message you wish. However, it should be consistent with the action taken
after the greeting. The actions you may select are described below.
Default Greetings
The Operator Box default day greeting is: 
“I’m sorry. The operator is currently unavailable. To try again, press zero.
Otherwise, please answer the following questions, and I’ll make sure your
message gets attention.”
The...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 12 - 5
Operator Messages Are Public Messages
If you set the Operator Box action to T (take a message), any message left
in the Operator Box is a public message. This is because most callers
reach this message box as a last resort, after trying to reach the operator
for assistance. All subscribers with public message access can retrieve an
Operator Box message in the same way that they can retrieve a message
left in the Public Interview Box. You can...

12 - 6Operator Box Issue 3 EliteMail VMS/EliteMail Limited
The format for each ID is:
P=n
Where P is the number of the port assigned to a particular alternate
operator, and n is the System ID of the alternate operator box. You can
assign more than one port to the same alternate operator box. For
example, entering these System IDs:
1=131 2=132 3-4=135
makes Port 1 use the alternate operator System ID 131, Port 2 use 132,
and Ports 3 and 4 both use the alternate operator System ID 135.
When the system...

Reference13 - 1
Port Applications
 	
SECTION 1 
S
ET OPENING 
G
REETING 
O
PTIONS BY PORTIn most applications, the voice mail system answers every incoming call the
same way, regardless of which port the call comes in on. Refer to Figure 13-1
Application Screen Page 2 for 4-Port System. Program special port-specific
settings.
Figure 13-1   Application Screen Page 2 for 4-Port System
The top half of the screen controls how the system answers the calls coming
in on each port. Screen layout is...

13 - 2Port Applications Issue 3 EliteMail VMS/EliteMail Limited
SECTION 2 
P
ORT STATUS 
O
PTIONSThe bottom part of the screen has port-specific options that control how a
port is used for answering calls and/or dialing out, how many rings to wait
before answering a call, and which Day Mode schedule to use.
Port Status
The Line 14 Port Status
 field specifies whether the port is dedicated to
answering incoming calls or dialing out calls. You can vary the port status
assigned to each port in the system to...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 13 - 3
Lamp
Light Lamps only. The port is dedicated to dialing out to light
message waiting lamps exclusively. The port does not dial out to
deliver new messages or answer incoming calls.
Msg
Message Delivery only. The port is dedicated to dialing out to deliver
new messages exclusively. The port does not dial out to light
message waiting lamps or answer incoming calls.
A typical application uses only two port status codes: Answer (Ans)
and Answer/Dial...

13 - 4Port Applications Issue 3 EliteMail VMS/EliteMail Limited
The system activates a built-in call collision prevention feature if you
turn dial tone detection on. (Refer to Chapter 21 Switch Setup.) If a
call comes in on a port set to A/D, A/L, A/M, Dial, Lamp, or Msg at
the same time the port is attempting to dial out, the system gives
priority to the incoming call and terminates the dial-out request. (The
dial-out request is put back in the queue.)
If an A/D, A/L or A/M port is the only port not...

Reference14 - 1
Public Interview Box 
and Public Messages

 	
The voice mail system provides a Public Interview Box in the Transaction
Directory. Messages left in the Public Interview Box or Operator Box or Public
Fax Box are public messages that are available to all subscribers with public
message access. The system may also be set up to send a public message if
a system error occurs.
Typically, the Public Interview Box handles calls to the Operator that go
unanswered and asks for the caller...

14 - 2 Public Interview Box and Public Messages Issue 3 EliteMail VMS/EliteMail Limited
Public Interview Box ID: $PM
The Public Interview Box comes with a default $PM System ID. You can
change the box ID, but you cannot delete the Public Interview Box or add a
new one. If you do change the box System ID, you should also change all
references to the old ID. This System ID is typically used with the
GotoID® action set on the Operator Box on Application screen Page 3,
or on opening greeting boxes on...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 14 - 3
SECTION 3 
D
ELETE PUBLIC 
I
NTERVIEW BOX 
M
ESSAGESYou can delete all messages in the Public Interview Box. 


You should delete Public Interview Box messages when system traffic is
low.   If the box has many messages, the system may not be able to answer
calls for several minutes. If you must delete Public Interview Box messages
while calls are coming in, forward all voice mail lines to the operator.
Delete all messages in the Public Interview...