NEC EliteMail Vms/Elitemail Limited Technician Guide

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The Message Stack and Announcements
The system gives the subscriber information about the status of
messages before playing them. The system tells the subscriber how
many new messages are waiting and the source of each message.
The system can also be configured to tell a subscriber how much
time it takes to listen to a set of messages. A subscriber can use this
information to skip over all or some of the messages.
When a subscriber listens to new...

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Optional Announcement of Total Messages Time 
The system can also announce the total time the messages last.
This feature can be turned on or off for each subscriber. A subscriber
could hear an announcement like this when first checking messages:
“You have 3 new messages, totaling 3 minutes, 20 seconds.”
The time for messages is also announced when the subscriber
moves to a new source of messages in the message stack. For
example:
“Amy Ronk left 3...

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The system announces the time to the nearest minute when the
message was sent. For example, “
...recorded today at 11:57am.”
Note that the system uses its own internal clock for this timestamp.
The system clock may not agree with the subscriber watch. To avoid
confusion, the System Manager should check the system clock
regularly. The system constantly displays what it believes is the
current time and date in the upper right corner of the Banner...

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Playback while Leaving a Message
If a subscriber tries to leave a message for a subscriber or guest who
has left a message already, the system announces that there are
messages waiting, then offers to play the messages to the
subscriber. This ensures that the subscriber is up-to-date before
leaving this person a message.
The Conversation for New Messages
The conversation flow is best understood by example. Let’s say Pat
Wu has 2 messages from...

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Pat presses 1 for yes. The system plays each message and
timestamp, but does not offer to take an immediate reply. Pat must
dial these people herself, because they are not subscribers or guests
on the system.
Having reached the bottom of her message stack, the system
reminds Pat that she still has messages from Dave Thompson that
she has yet to listen to:
“You still have 2 new messages.”
Pat is finished checking her new messages.
Redirect Messages...

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You can listen to or review your old messages when the system asks:
“You have  old messages to review. Would you like to hear
them?”
If the subscriber answers Yes, the system organizes and announces
each old message by source, just as it does with new messages. For
example, if the subscriber has two old messages from 
Amy Ronk,
the system announces:
“Amy Ronk has 2 messages to review. Would you like to hear them?”
After the subscriber has reviewed...

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Use Touchtone Keys during Playback
While listening to a message, the subscriber may control how the
system plays the message. The subscriber may use touchtone keys
to reverse, forward or pause the message, increase or decrease the
volume of the message, skip over the message for later retrieval, or
redirect the message to another caller. The following diagram
illustrates which keys are active when subscribers listen to
messages:
Figure 9-12...

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Whether the subscriber redirects the message or not, the
system asks:
“Would you like me to archive this?” If the subscriber answers
Yes the system saves the message for a programmed number
of days. If the subscriber responds no the system immediately
deletes the message.
Whether or not the subscriber archives a new message, the
system continues with the normal new message conversation.
If the message is from another subscriber or a guest, the...

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To increase or decrease the number of seconds the system
moves backward or forward for each press of the 7 or 9 key, the
System Manager should increase or decrease the value in the
Skip back time of # field. Subscribers can accelerate moving
backward or forward through a message by pressing the
backward key or the forward key rapidly several times.
The subscriber can combine the keys. For example, if the
subscriber is certain that the caller who left...

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• Repeat
Press - during message playback to cause the system to
function as if 7 were pressed. However, # can also be used to
repeat the system yes-and-no questions and in message
playback. A subscriber using menu mode, can press - to step
back to the previous menu.
Optional Hands-Free Message Playback
Subscribers can retrieve messages without pressing a touchtone to
select each message. A System Manager can activate this feature
for an...