NEC EliteMail Vms/Elitemail Limited Technician Guide

9 - 12Messages Issue 3 EliteMail VMS/EliteMail Limited
Any other character entered in the telephone number field is ignored
when the system dials the telephone number. To make it easier to
read, you may include parentheses and dashes.


The system does not dial telephone numbers with letters such as 555-
INFO. Enter the actual touchtone digits represented by these letters
instead.
Delay
If Batch delivery is selected, the after __ min field sets the minutes
the system waits after receiving a new message...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 9 - 13
Method
The system can deliver Each, Batch, or Urgent messages: 
•Each 
The system starts the message delivery process for this
number as soon as each new message is received. 
•Batch
The system starts the message delivery process when the first
new message is received for a subscriber. If this first message
delivery is unsuccessful, the system waits for the specified
delivery interval before trying this number again. With this
method, the system...

9 - 14Messages Issue 3 EliteMail VMS/EliteMail Limited
Subscribers may use a touchtone telephone to turn message delivery on
or off or change their delivery method between Each and Urgent.
Subscribers cannot change between Batch and Urgent delivery by
telephone.


To use Each or Urgent delivery, the 
after __ min field must be zero. If you
set this field to any number other than zero, Batch delivery is required.
Special Dialing Characters
You may include special characters in the Phone #1, Phone #2,...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 9 - 15
Override the Outdial Access Code
You can prevent the system from dialing the outdial access code with
particular telephone number fields (even on telephone numbers with more
than five characters). To do this at the system console, insert
 , as the first
character in the telephone number field. To do this by telephone, press the
pound key to insert a pause as the first character of the telephone number.
Change Length of External Telephone Numbers
By...

9 - 16Messages Issue 3 EliteMail VMS/EliteMail Limited
Dispatch Message Delivery
You can use the system initial delay feature to deliver new messages to a
series of people in priority order. To do this, create a test subscriber, with
the telephone numbers of up to four subscribers entered as message
delivery numbers. The after __ min field can then prioritize which
subscriber is called first to receive the message. 
In the opening greeting you can include instructions for callers to dial a
specific...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 9 - 17
Set Default Urgent Message Delivery Number
By default, delivery number #4 (Your spare telephone) is set for Urgent
delivery and is active 24 hours a day. Over the telephone, a subscriber can
turn on message delivery to a spare telephone, set a message delivery
telephone number, and have urgent messages delivered, without extra
configuration by the System Manager.
Keep Subscriber from Changing Message Delivery
You can restrict a subscriber from...

9 - 18Messages Issue 3 EliteMail VMS/EliteMail Limited
Use Special Characters for Pagers
In most cases, you only need to call a pager to activate it. To set the voice
mail system to call these pagers, enter the pager telephone number in the
field for the message delivery telephone number followed by a few pauses
and a disconnect (
e.g., 555-1234,,,Q) Q means disconnect.
Other pagers require that you dial the number, wait for answer, and then
dial the number the subscriber should call back. For details on...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 9 - 19
Some groups may be owned by the system instead of by an individual
subscriber or System Manager. Groups owned by the system can be
changed only at the console, not by telephone. However, the System
Manager can reassign a group owned by the system to a new owner to
allow that person to change the group by telephone.
The Group Members
Message group members are the people listed to receive a message. A
message to a group is sent to all the group...

9 - 20Messages Issue 3 EliteMail VMS/EliteMail Limited
If a group member listens to only the beginning of the message then saves
the message as new, the system does not mark the message as received.
Other group members may still retrieve the message until one of the group
members listens to the entire message.
For example, the manager of a customer service department might set up
a group with dispatch distribution that contains all the department service
representatives. The manager could send any...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 9 - 21
Press 	
- to access the Groups Screen.
Figure 9-7  Sample Groups Screen
One message group is displayed at a time on the Groups screen.
Message groups are sorted by group name or number. If message groups
are not added to the system, all fields on the screen are blank. If the
system has message groups, press 
 or 
 (or press 	
-)) to
view other message groups in the system.
Name
The top line of the Groups Screen shows...