NEC EliteMail Vms/Elitemail Limited Technician Guide

EliteMail VMS/EliteMail LimitedIssue 3
Reference 3 - 5
Prevent Subscriber From Changing Directory Listing
1. At the voice mail system Banner Screen, press 
 to sign in. Enter a
System Manager ID, and press 	
. If asked, enter the System
Manager security code, and press  	
.
2. Press 	
- to view the Personal Directory.
3. Press 
 key repeatedly, or use the Jump command, to view
the subscriber Personal Directory page.
4. Press    to move the cursor to the Access...

3 - 6Directory Assistance Issue 3 EliteMail VMS/EliteMail Limited
To use first names
1. Connect to EliteMail using CoSession.
2. Exit to DOS prompt from voice mail application on EliteMail.
3. From C:\vmail, Enter NAMES FIRST, and press  	
.
4. Enter VM START, and press 	
to run voice mail application.
5. After voice mail application boot up, subscriber first and last names
must be swapped manually in the Personal Directory.
  Smith (first name), David (last name)
>  David (first name), Smith...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 3 - 7
Directory Groups
A directory group lists subscribers with a common characteristic, such as
a department, location or schedule. Each directory group on the system
has a Groups Screen page. It is easy to distinguish between the pages for
message groups and the pages for directory groups; the word
DIRECTORY appears in all capital letters on the right side of the page.
Refer to Figure 3-2 A Directory Group.     
Even though the directory group pages are...

3 - 8Directory Assistance Issue 3 EliteMail VMS/EliteMail Limited
Both a message group and a directory group may be needed for some
departments or subscribers. The message group allows you to send the
same message to subscribers, and the directory group allows the system
to list them in the same place in numeric directory assistance.
Directory Menus
Use directory menus to create one-key dialing menus automatically for
numeric directory assistance. Refer to Figure 3-3 A Directory Menu.   
The system uses...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 3 - 9
A directory menu has its own System ID in the Directory ID field at the top
of the screen. Outside callers can enter this System ID to hear this menu.
You can use the Directory ID to route callers to this menu automatically
by using the GotoID Action on a transaction box, interview box,
Operator Box, Public Interview Box, or a subscriber Personal Directory
page.
You cannot use a directory menu to transfer calls, play a greeting, or
record messages....

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Figure 3-4 Numeric Directory Assistance Using Directory Groups and Directory Menu
Opening Greeting
Thank you for calling the XYZ Corporation!  If
you are calling from a touchtone telephone,
you may enter the extension anytime.  If you
don’t know the extension, press 411 for a
directory
4 1 1
Numeric Directory Assistance
      Directory Menu ID: 411
For Sales, press 1. For Shipping,
press 2. For Customer Service, 
press 3.
  1  2
Sales:...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 3 - 11
Set Up Numeric Directory Assistance
Setting up numeric directory assistance involves these main steps: 
1. Create a directory group for each group of subscribers (by location,
schedule, or department) you want listed in the numeric directory at
the Groups Screen. A directory group lists the subscribers in each
group and their Extension # IDs. Use a local connection to record a
name for each directory group. Define who belongs in the directory
group...

3 - 12Directory Assistance Issue 3 EliteMail VMS/EliteMail Limited
7. To skip adding a System ID, press 	
.
8. To add a System ID, enter up to 10 characters (either letters,
numbers, or $), and press 	
. 
9. Record a name for the directory group or menu using a local
connection. For details, refer to Chapter 15 Recording Voice Fields.


A recorded name is required. If there is no recording, the directory
group or directory menu does not appear in numeric directory
assistance.
Delete a...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 3 - 13
6. Press  to select and add the name. The system automatically
includes the subscriber recorded name and Extension # ID. Or,
press  to see the next match.
7. Repeat steps 3 through 6 until you add all the subscribers you want.
8. Press  to exit.
Delete a Subscriber from a Directory Group
1. At the Groups Screen, press 
 or 
 repeatedly (or use
the Jump command) to display the directory group.
2. Press  until you...

3 - 14Directory Assistance Issue 3 EliteMail VMS/EliteMail Limited
Remove a Choice from a Directory Menu
Removing a choice from a directory menu does not delete the directory
group or directory submenu from the system. It prevents the system from
listing it on the directory menu one-key dialing menu.
1. Sign in to the system, and press 	
- to display the Groups
Screen.
2. Press 
 or 
 repeatedly (or use the Jump command) to
display the directory menu.
3. Press  until you...