NEC EliteMail Vms/Elitemail Limited Technician Guide

9 - 2Messages Issue 3 EliteMail VMS/EliteMail Limited
One-Way Messages
A one-way message is left for a subscriber by an outside caller. The
subscriber who hears the message cannot automatically reply, because
the voice mail system does not know the sender identity. 
Many messages for a subscriber are one-way messages. All messages
taken by a transaction box or an interview box are also one-way
messages. These messages are delivered to the subscriber that owns the
box.
Two-way Messages
Two-way messages...

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Reference 9 - 3
Differences between One-way and Two-way Messages
One-way messages emulate answering machine messages. When
replying to an answering machine message, you must pick up the
telephone and dial the number of the person who called. After listening to
a message from an outside caller, you must call the person who left you
the message to reply.
Two-way messages are interactive. After listening to a two-way message
you can immediately leave a reply without...

9 - 4Messages Issue 3 EliteMail VMS/EliteMail Limited
SECTION 2 
I
DENTIFY YOURSELF 
TO THE SYSTEMSubscribers who forget to enter a Personal ID when calling the system,
are handled by the system like an outside caller and any messages they
leave are one-way messages or public messages. However, subscribers
or guests can identify themselves by entering a Personal ID when the
system is listening for IDs or extension numbers.
 
This situation often occurs when the Electra Elite system extensions and
the...

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Reference 9 - 5
If a subscriber is authorized to use special delivery options, the system
asks each time the subscriber records a message if the message should
be marked for special delivery.
Subscribers can mark messages for more than one special delivery
option. For example, subscribers can send urgent private messages with
return receipt requested. Subscribers can also change or add to the
special delivery options of messages already sent, if the messages have...

9 - 6Messages Issue 3 EliteMail VMS/EliteMail Limited
You can also allow outside callers to leave urgent messages for
transaction boxes, interview boxes, the Public Interview Box, and the
Operator Box. For details, refer to:
 Chapter 6 Interview Boxes.
Chapter 12 Operator Box
Chapter 14 Public Interview Box and Public Messages 
Chapter 24 Transaction Boxes.
SECTION 4 
T
HE MESSAGE LIFE 
C
YCLEAll messages are subject to the same retention (aging) pattern: 
New message  Old message  Archived...

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Archived Messages
You may explicitly save any message as an archived message. The
time the system stores archived messages, Archive time, is
independent of the Hold time, allowing archived messages to be
stored for a longer period. You can save an archived message more
than once, to extend its life. An archived message must be saved
each time it is heard or it is deleted.
Error Messages
The system indicates a system error by displaying a text...

9 - 8Messages Issue 3 EliteMail VMS/EliteMail Limited
Figure 9-1   Error Notices to Field on Application Screen Page 6
Like other voice messages, an error notice includes a day and time
stamp and can be redirected to other subscribers or groups.
However, you cannot reply to it.
You can specify one or more subscribers that should receive error
notices by setting the Error notices to
 field to one or more Personal
IDs. If an error occurs, these subscribers receive a notice from the
voice mail system. This...

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Reference 9 - 9
Also Refer To:
Section 5 Message Delivery on page 9-9
Section 6 Message Delivery Telephone Numbers on page 9-11
Section 10 Message Playback on page 9-31
Section 11 Message Receipts on page 9-42
Section 12 Take a Message on page 9-45
Section 13 Message Waiting Lamps on page 9-54
Chapter 2 Section 2 Call Transfer on page 2-11
Chapter 2 Section 3 Screen Calls on page 2-16 
Chapter 5 Guests
Chapter 16 Reports
Chapter 15 Recording Voice Fields...

9 - 10Messages Issue 3 EliteMail VMS/EliteMail Limited
The Message Delivery Conversation
When the system calls to deliver a subscriber messages, it dials a number
then waits for a certain number of rings for an answer. If the telephone is
answered, the system says:
“This is the voice mail system calling with a message for .
Please press your Personal ID now to receive the message.”
If the person who answers the telephone enters the correct Personal ID
and security code, the system proceeds with the...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 9 - 11
Each field is explained in detail below. The fields that control message
waiting lamps (Lamp #, Activate Lamps?, and On Now?) are described
in Section 13 Message Waiting Lamps.
SECTION 6 
M
ESSAGE DELIVERY 
T
ELEPHONE NUMBERSYou can set four different message delivery telephone numbers to provide
message delivery at different numbers on different days, or establish a
cascading priority of which number to try first, second, third, or fourth. 
The...