NEC EliteMail Vms/Elitemail Limited Technician Guide

7 - 4Keypad Maps Issue 3 EliteMail VMS/EliteMail Limited
What do you want callers to hear?
If the letters Q and Z do not appear on most caller telephone
keypads, consider using the Q=7, Z=9 keypad map. A system using
this keypad map tells callers where to find Q and Z. Callers leaving
messages or using the automatic directory hear:
“
Please press the first three letters of the person last name. For Q,
press 7. For Z, press 9. Please enter the letters now.”
If the letters Q and Z do appear on most caller...

Reference8 - 1
Live Record/Live Monitoring
 
Live Record allows subscribers to record a telephone conversation from an
outside caller and leave it as a message in a voice mailbox. Live Monitoring
allows a subscriber to hear a message through the speaker of the telephone
as the message is being left by an outside caller.
This chapter explains how to set up Live Record/Live Monitoring for your
system at the EliteMail console, at each telephone extension, and how to use
Live Record/Live Monitoring....

8 - 2Live Record/Live Monitoring Issue 3 EliteMail VMS/EliteMail Limited
 
Figure 8-1   Live Record Settings 
Live Record beep interval
Many locales require telephone systems to issue a beep
 during
conversations being recorded. This field allows you to set an interval
(in seconds, from 0 to 65) for a short beep to confirm that the
conversation is being recorded. When this field is 0
, no beep is
issued.
Live Record after transfer
When this field is Yes
, the system continues to record a live...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 8 - 3
Figure 8-2   Live Record Features Programmed at Each Extension
FUNCTION DESCRIPTION BUTTON
Record
Starts a recording:
Enter the number of a voice mailbox anytime. The 
recording is sent when you end the call or the 
recording session.Required
Pause
Stops recording:
Press Pause again to resume. Pause does not 
add elapsed time to recorded message.Recommended
Erase
Erases the recorded call:
The caller remains on the line. Start another 
recording with...

8 - 4Live Record/Live Monitoring Issue 3 EliteMail VMS/EliteMail Limited
SECTION 3 
U
SE LIVE RECORDLive Record can be started from any telephone with a Record button.
1. With an outside call in progress, press Record.
A beep is heard, if enabled, and the Record key lights to indicate that
recording is in progress. Display telephones indicate recording
functions.


If Automatic Recording is enabled, the recording begins immediately
after an outside call is answered.
2. Dial the mailbox number where the...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 8 - 5
SECTION 5 
L
IMITED RECORDING 
T
IME ON THE VOICE 
M
AIL SYSTEMIf a site uses Live Record frequently, System Managers should carefully
monitor available recording time. Recording time is displayed on the
Banner Screen at the top right corner, just below the keylock status, and
indicates the time still available for new messages. For example, 
1:15
indicates the system has 1 hour and 15 minutes of recording time. If
available recording time falls...

8 - 6Live Record/Live Monitoring Issue 3 EliteMail VMS/EliteMail Limited
Add or remove Live Monitoring codes at the Access Code Options 
window:
1. Press	
-.
2. Press	
.
3. Press ,#$%&	-,
 

	,
,  , or
 key to highlight I or J.
4. Press#
( to add or remove a code.
5. Press  to close the window.
SECTION 7 
F
EATURE KEY 
A
SSIGNMENTThe Live Monitoring feature key is required for feature operation.  The 
terminal user can assign the key on a Feature Access or...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 8 - 7
For Voice Mail messages sent to multiple mailboxes
For Voice Mail messages sent to mailboxes that do not correspond
to the actual station number.
If DND, Call Forward - All Call, or station Outgoing Lockout is set during
Live Monitoring Mode, Live Monitoring is canceled.  If required, a station
user must set up Live Monitoring after setting Call Forward - All Call.
SECTION 9 
E
NABLE/DISABLE 
L
IVE MONITORINGLive Monitoring is enabled or disabled...

8 - 8Live Record/Live Monitoring Issue 3 EliteMail VMS/EliteMail Limited
SECTION 10  
L
IVE MONITORING 
O
PERATING 
P
ROCEDURES
1. Press the Feature Access key or One-Touch key assigned as
Live Monitoring.
2. Dial the password (same as Station Outgoing Lockout password;
default is 









).
3. Live Monitoring key flashes red while feature is set.
1. Press the START softkey while the CO caller is leaving a
message.
2. Press the CANCEL softkey to stop Live Monitoring.
3. Pick up handset to connect to...

Reference9 - 1
Messages
 
This chapter presents an overview of messages and their life cycle. It also
explains message options, that include: 
Edit
Mark for special delivery.
SECTION 1 
M
ESSAGE TYPESThe system handles messages differently depending on whether or not it
knows the identity of the sender and recipient of the message. 
Identified Callers or Outside Callers
A caller that enters a Personal ID is identified as a subscriber or guest enrolled
on the system. This gives the caller access...