NEC EliteMail Vms/Elitemail Limited Technician Guide

5 - 2Guests Issue 3 EliteMail VMS/EliteMail Limited
.
Figure 5-1 Personal Directory for a Guest
SECTION 2 
D
ELETE A GUEST
The system waits for all ports to clear before deleting the guest.
1. At the voice mail system Banner Screen, press 
 to sign in. Enter a
System Manager ID, and press 	
. If asked, enter the System
Manager security code, and press  	
.
2. Press 	
- to view the Personal Directory.  Press 
 or

 (or use the Jump command) to view the guest page.
3....

EliteMail VMS/EliteMail LimitedIssue 3
Reference 5 - 3
The system then:
Plays any messages the host left for the guest.
Offers to take a message or reply from the guest or host.
Says good-bye as follows:
“If you’d like to try an extension, you may do so now (pause). See
you later!”
The system conversation with the guest is simple and direct. It keeps
the touchtones that a guest must press to a minimum, yet allows full
two-way messaging between the guest and the host subscriber.
If the guest wants to...

Reference6 - 1
Interview Boxes
 
The system can ask callers a series of questions using an interview box. An
interview box may be used to ask for names and addresses, take sales
orders, or take names, problems and telephone numbers in a product support
organization. 
Each interview box is owned by a subscriber. The owner receives all
messages left in the interview box. This chapter describes how to design and
use interview boxes.
SECTION 1  
A
DD INTERVIEW 
B
OXESThe System Manager adds interview...

6 - 2Interview Boxes Issue 3 EliteMail VMS/EliteMail Limited
A caller may route to an interview box in any of these ways:
You can set the Action to route a caller to the interview box System
ID (For example, GotoID$PM) or set the Action to GotoID for a
transaction box, a voice detect box, or the Operator Box. Callers do
not need touchtone telephones.
You can answer a particular port with an interview box. Enter the
interview box System ID on Line 13 of Application screen Page 2.
Callers do not need...

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Voice name
Record a name for the interview box using a local connection. For
details, refer to Chapter 15 Recording Voice Fields. The system
plays the recorded name to the subscriber who owns the box when it
announces that the box has messages. For example:
” has a message for you.”
If you do not record a name, the system plays the box System ID
instead, translating any letters in the System ID to the corresponding
touchtone numbers.
Questions...

6 - 4Interview Boxes Issue 3 EliteMail VMS/EliteMail Limited
After
Select an applicable action to be taken after the interview is
completed. The possible actions are the same as for transaction
boxes, except that T (For Take-msg) is not allowed. The most
common actions after an interview are Say good-bye or Hangup.
The actions allowed are:
GGo to System ID
HHangup 
OTransfer to operator
RRestart 
SSay good-bye 
For details on these codes, refer to Appendix B Action Codes.
Leave Message in an Interview...

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Reference 6 - 5
SECTION 3 
D
ELETE AN INTERVIEW 
B
OX 1. Sign in to the system, and press 	
- to jump to the Transaction
Directory.
2. Press 
 or 
 or use the Jump command to display the
correct interview box.
3. Press 
 for the Delete Menu.
4. Press 	
 to select Box
.
5. Press 	
 to confirm.
Delete All Messages from Interview Box
After you hear an interview box message, the message is deleted at the
same schedule as other...

Reference7 - 1
Keypad Maps
 
Telephone manufacturers in many countries have tried to standardize the
location of the letters that appear on a telephone keypad. For example, in the
United States, A, B, and C are always on key 2. However, the location of
letters on the keypad can vary among countries and among different
telephone manufacturers. Many keypads do not show Q and Z, while others
may show them on the 1, 7, 9, or 0 key.
This chapter describes how the voice mail system works with the...

7 - 2Keypad Maps Issue 3 EliteMail VMS/EliteMail Limited
Figure 7-1 Keypad Maps
W ildcard = 0



	 



 


    !
No W ildcard


  
	 



 
#$ %

&& ()*+
W ildcard = 1


	 




 

   , !
W ildcard = 1



	 



 

-./ -0 !&
W ildcard=1
(for groups only)
123& 4 

EliteMail VMS/EliteMail LimitedIssue 3
Reference 7 - 3
SECTION 2 
C
HECK THE KEYPAD 
M
APYou can check the name of the current keypad map in the Keypad field on
Line 56 of Figure 7-2 Application Screen Page 6 Showing Keypad Map.
This field is for display only.  
Figure 7-2 Application Screen Page 6 Showing Keypad Map
When to Change the Keypad Map
The voice mail system uses one keypad map system-wide. The keypad
map is selected during system installation. After installation, there are only
two reasons to...