NEC EliteMail Vms/Elitemail Limited Technician Guide

EliteMail VMS/EliteMail LimitedIssue 3
Reference 3 - 15
Set number of seconds to wait for touchtones during a directory
menu:
1. Sign in to the system and press 
 repeatedly to display
Application screen Page 6.
2. In the Startup field, press   repeatedly to move the cursor to the
end of any options already in the field. Enter MK
n, where n is the
number of seconds you want the system to wait before processing a
touchtone entered at a directory menu. Enter MK1 if you want the
voice mail system...

3 - 16Directory Assistance Issue 3 EliteMail VMS/EliteMail Limited
Figure 3-6 Using Departments Box for Directory Assistance
The Transaction Directory page for the departments box is shown in
Figure 3-7 The Departments Box. You can use it as a model for any other
call routing applications you might create. 
Figure 3-7 The Departments Box
Opening Greeting
“Thank you for calling the XYZ
Corporation! You may enter the
extension number anytime.  For
directory assistance, press
411…”















...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 3 - 17
SECTION 5 
O
FFER AUTOMATIC 
AND NUMERIC 
D
IRECTORY 
A
SSISTANCEYou can also use transaction boxes to route callers to either automatic
directory assistance or numeric directory assistance.
For more details about how to use transaction boxes for advanced call
routing applications, refer to Chapter 24 Transaction Boxes.
Also refer to:
Chapter 10 Numeric Access
Chapter 11 Opening Greeting
Chapter 15 Recording Voice Fields
Figure 3-8 Opening...

Reference4 - 1
Faxes and the Public Fax Box
 
The voice mail system Public Fax Box provides fax detect, routing, and
notification for incoming faxes to eliminate the need for a separate dedicated
telephone line for the fax machine.
The system can send a public notice when a call is routed to the Public Fax
Box, so you can check for fax arrival. A caller can record a voice message
about the fax before sending it, and it is added to the fax notice. The operator,
or anyone with public message access,...

4 - 2 Faxes and the Public Fax Box Issue 3 EliteMail VMS/EliteMail Limited
SECTION 2 
T
HE PUBLIC FAX BOXYou control how the system handles incoming faxes using the Public Fax
Box. Refer to Figure 4-1 Sample Public Fax Box on Application Screen
Page 6. To view this screen, sign in to the voice mail system at the system
console.  Press 

 to view Application screen Page 6.   
Figure 4-1  Sample Public Fax Box on Application Screen Page 6
The settings in the Public Fax Box
 section apply to both...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 4 - 3
Fax ID
The System ID to reach the fax machine. The ID must be unique and
cannot conflict with any other Personal IDs, Extension # IDs, or
System IDs. Callers press this ID to send manual faxes. You should
mention this ID in the opening greeting, so callers know the number
to dial to reach the fax machine.
To prevent callers from pressing the System ID directly, you can use
a hidden System ID (by adding $ to the beginning of the System ID).
If the...

4 - 4 Faxes and the Public Fax Box Issue 3 EliteMail VMS/EliteMail Limited
Alt Action
Use this field to specify what should happen if the fax extension does
not answer or is busy (and holding is not allowed). This option
requires the Await Answer or Wait for Ringback call transfer. Enter
the letter for the Action you want:
GGo to system ID 
HHangup 
OTransfer to operator
RRestart 
SSay good-bye
TTake a message
For details on these codes, refer to Appendix B Action Codes.

Announce
This field controls...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 4 - 5
If the fax machine is located in the same office with the operator or
system manager, you should set the field to Voice (if you want
callers to be able to record a message), or Never (callers are not
asked to record a message). That way, the operator or system
manager does not receive unnecessary fax notices. However, if the
fax machine is located out of the operator or system manager sight,
you should set the field to Always or Post so they are...

4 - 6 Faxes and the Public Fax Box Issue 3 EliteMail VMS/EliteMail Limited
SECTION 3 
S
ET THE CNG 
S
TARTUP OPTIONTo use the Public Fax Box, you must add the CNG startup option to the
Startup
 field on Line 58 of Application screen Page 6. This option sets the
voice mail system to recognize incoming fax tone. Refer to Figure 4-2 The
CNG Startup Option on Application Screen Page 6.   
Figure 4-2  The CNG Startup Option on Application Screen Page 6
Add the CNG Startup Option
1. At the voice mail system...

Reference5 - 1
Guests
 
Subscribers can provide a more personal interface through the voice mail
system for special clients, contacts, friends, or family to greet them by name
and direct access to exchange messages with a particular subscriber.
Such people are enrolled on the system as subscriber guests. A guest
 is
assigned to a particular subscriber and can trade messages with the host
subscriber the same way other subscribers leave two-way messages.
Guests can leave messages only for their...