NEC EliteMail Vms/Elitemail Limited Technician Guide

EliteMail VMS/EliteMail LimitedIssue 3
Reference 2 - 3
The values allowed in the Holding? field are:
Ye s
Outside callers must press 1 to hold for a busy extension. If an
outside caller presses 2, the system plays the box greeting then
takes the specified action (typically, takes a message). Outside
callers may also press # to try another extension. Outside caller must
have a touchtone telephone.
Vo x
Outside callers must speak to hold for a busy extension and do not
need a touchtone telephone. If an...

2 - 4 Call Hold, Transfer, and Screen Issue 3 EliteMail VMS/EliteMail Limited
Allow Subscribers to Change Holding by Telephone
To allow a subscriber to change call holding by telephone, add K to the
Access field on the subscriber Personal Directory page. (Refer to Figure
2-5 Allow Subscriber to Change Call Holding by Telephone). Conversely,
to keep a subscriber from changing call holding by telephone, remove the
K access code.  


Access code options I and J are unused for EliteMail Limited.
Unless...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 2 - 5
Subscribers Cannot Switch Holding Types by Telephone
The K access code lets a subscriber turn call holding on or off by
telephone, but does not allow switching between Ye s and Vo x. 
If a subscriber is allowed to change call holding by telephone, and the
Holding? field is Yes, the over-the-telephone conversation toggles the
field between Ye s and No. If the subscriber Holding? field is Vo x, the
over-the-telephone conversation toggles the field...

2 - 6 Call Hold, Transfer, and Screen Issue 3 EliteMail VMS/EliteMail Limited
The Holding Queue
The first caller in the holding queue is handled differently than other callers
further back in the queue. 
First in Line
If the caller is first in line for the extension, the voice mail system
places the caller on hold with the Electra Elite. The caller hears
music or silence, whichever the Electra Elite provides for holding
calls. Periodically, the voice mail system tries the extension to see if
it is still...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 2 - 7
Or, for voice detect call holding:
“You are  in line. To continue to hold, say Yes; to
leave a message remain silent .”
If the caller indicates to remain on hold, the voice mail system plays
the next music-on-hold prompt. 
At the end of the next music-on-hold prompt, the voice mail system
again checks to see if the call can move up in the holding queue,
then again updates the caller current status. The length of the
holding cycle for the second in...

2 - 8 Call Hold, Transfer, and Screen Issue 3 EliteMail VMS/EliteMail Limited
Control the Number of Calls on Hold
Specify how many calls can wait on hold on Line 14 of Figure 2-7 Call
Holding Fields on Switch Setup Screen Page 2. Each held call ties up one
voice mail system port.
Maximum lines holding total
This specifies the maximum calls allowed to hold in the system at one
time. Each held call occupies one voice mail system port. Set the
maximum to a value less than your total number of answering...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 2 - 9
When the number of calls holding in the system reaches either the
value for the Maximum lines holding total field or the Maximum
lines holding for ext field, a new call is not placed on hold. The call
instead is handled as if the extension went unanswered. Usually the
system takes a message.
Controlling the First-in-Line Message Cycle
The length of the message cycle for callers who are first in line in the
holding queue is controlled by fields on...

2 - 10 Call Hold, Transfer, and Screen Issue 3 EliteMail VMS/EliteMail Limited
Playing Music-On-Hold Prompts
To play music on hold, the system plays 10 prompts in round-robin
sequence to callers who are second in line or further back in the queue. 
Only the first music-on-hold prompt comes prerecorded. It contains piano
music by Mozart. You may, however, record additional music-on-hold
prompts in the same manner that you record other prompts and voice
fields. For details, refer to Chapter 15 Recording...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 2 - 11
SECTION 2 
C
ALL TRANSFERThe voice mail system transfers
 calls to the Electra Elite. A variety of call
transfer options allow you to customize how a call is transferred and what
a caller hears. These settings can be customized for individual subscribers
or for the needs of the Electra Elite. 
This topic describes:
The TransferGreetingAction structure
The call transfer types
How to set up call transfer fields
The call transfer options
The...

2 - 12 Call Hold, Transfer, and Screen Issue 3 EliteMail VMS/EliteMail Limited
Figure 2-8   Call Transfer on a Subscriber Page
Figure 2-9   Call Transfer on a Transaction Box
Figure 2-10   Call Transfer on the Operator Box





















	
 










 	 
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