NEC EliteMail Vms/Elitemail Limited Technician Guide

EliteMail VMS/EliteMail LimitedIssue 3
Reference 2 - 13
Call Transfer
Call transfer is active only if the Transfer? field or the Day? or Nite? field
in a screen Transfer section is Ye s. The call transfer type is entered in an
unlabeled field directly below these fields and includes:
Await Answer (Await-Ans)
The voice mail system puts the caller on hold and dials the extension
or telephone number. If the line answers before a certain number of
rings (specified in the 
Rings field), the voice mail system...

2 - 14 Call Hold, Transfer, and Screen Issue 3 EliteMail VMS/EliteMail Limited
Set Up Call Transfer Fields
Each call transfer is controlled by fields that can be set differently for each
individual subscriber or box with the call transfer feature. Some fields are
displayed on a subscriber Personal Directory page only, while others
appear only on transaction boxes, voice detect boxes, or the Operator Box
on a subscriber Personal Directory page.  Press 	
-, then , and
press 	
 to see all...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 2 - 15
You can enter any valid telephone number or telephone system
extension number in the telephone number field. You should not
enter a voice mail System ID in this field. You can include , in the
number for a pause. For a subscriber mailbox, you can place an X in
the telephone number field to signify that the telephone number is
identical to the Extension # ID. For a transaction box, X in the
telephone number field indicates that the number is the same...

2 - 16 Call Hold, Transfer, and Screen Issue 3 EliteMail VMS/EliteMail Limited
You may enter any of these transfer option codes:
AAnnounce
CConfirm
IIntroduce
MMessage screen
SScreen
Before changing your call transfer to Release or Wait Ring, you
must first remove any transfer or screening option codes. Refer to
Appendix C Call Transfer Options for a complete description of each
transfer option.
On the subscriber pages of the Personal Directory Screen, you can
enter a second set of transfer options that...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 2 - 17
CM (Confirm and Message Screen)
This combination is most commonly used for call screening. The
system asks callers to record their name, then lets the subscriber
accept or refuse the call after hearing the caller name. If the call is
refused, the system plays the applicable greeting to the caller and
takes an action (typically takes message).
Some callers may be offended if you do not take their calls after they
identify themselves. Even if you are...

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Reference3 - 1
Directory Assistance
 
People who call an office may not know the extension number of the person
they are trying to reach. The caller must determine the extension by speaking
to the operator or by looking up the extension in a directory. To free the
operator from answering repetitive requests for extension numbers, the voice
mail system offers two kinds of on-line directory assistance:
Automatic directory assistance. 
The automatic directory provides a list of subscriber names and...

3 - 2Directory Assistance Issue 3 EliteMail VMS/EliteMail Limited
SECTION 1 
A
UTOMATIC VERSUS 
N
UMERIC DIRECTORY 
A
SSISTANCEThe main differences between numeric and automatic directory assistance
include:
SECTION 2 
A
UTOMATIC 
D
IRECTORY 
A
SSISTANCETo use automatic directory assistance, a caller must have letters on the
touchtone keypad. Callers need to know only the last name of the person
they want to reach. When a caller presses the System ID for automatic
directory assistance, the system asks...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 3 - 3
The system then reads the name and extension of each subscriber whose
last name begins with the letters. The caller may dial the extension
anytime, or, in certain cases, may be routed automatically to the
subscriber Extension # ID. 


You can also set up the system to ask for the first three letters of the first
name.
Turn On the Automatic Directory
The System ID for the automatic directory (555) is already set for you
when the system is installed....

3 - 4Directory Assistance Issue 3 EliteMail VMS/EliteMail Limited
Turn Off the Automatic Directory
To make the automatic directory inaccessible to callers, delete the System
ID in the ID for Alpha Directory field on Application screen Page 6. 
You may assign the automatic directory a System ID that is not accessible
over the telephone by including $ in the System ID. This is useful because
it prevents callers from direct dialing the directory, but still allows the
system to route the caller to the...