NEC EliteMail Vms/Elitemail Limited Technician Guide

Console Maintenance2 - 1
Install the Remote  
Computer Software

 

SECTION 1 
B
EFORE YOU 
I
NSTALL REMOTE 
M
AINTENANCE 
S
OFTWAREBefore you install the remote version of Remote Maintenance software:

If you are connecting remotely, verify that a modem is correctly installed
on the remote computer.

Determine which COM port the modem or direct connection uses.

Verify that you have the Remote Maintenance remote software disk.
SECTION 2 
I
NSTALL THE 
R
EMOTE VERSION 
OF REMOTE 
M
AINTENANCE 
S...

2 - 2 Install the Remote Computer Software Issue 3 EliteMail VMS/EliteMail Limited
6. When the system asks:  
Do you want to use a direct serial connection? (Y/N),
enter Y, and press 
 if using direct connection, and go to the
next step.  Enter N, and press 
  if using remote connection, and
go to step 9.
7. When system asks: 
Do you know which COM port to use? (Y/N),
enter Y, and press 
 . Copying remote maintenance files is
displayed.
8. When system asks: 
Should direct connect use...

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Console Maintenance2 - 3
SECTION 3 
S
ET UP REMOTE 
S
OFTWAREBefore using the remote software, set up the online telephone book.  To
do this, set up a default telephone book entry.  After setting the default,
add the rest of the telephone Book entries (one for each host computer
you plan to access).  To make adding entries faster, the default settings
are automatically copied to each new telephone book entry for you.  All
you have to add is the host computer name...

2 - 4 Install the Remote Computer Software Issue 3 EliteMail VMS/EliteMail Limited
3. Press 
 to select the Call Menu option.  Figure 2-2 Call
Menu is displayed.
4. If you press the wrong function key and want to try again,
press 
 to return to the Main Menu.    
Figure 2-2 Call Menu
5. Press 
 to select the Phone Book Menu option.  The
Phone Book Directory Screen (Figure 2-3 Phone Book
Directory) is displayed. 
Figure 2-3 Phone Book Directory
6. Verify that the DEFAULT entry in the Phone Book...

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Console Maintenance2 - 5
7. Press 
 again to select the Change option.  The Phone
Book Entry Screen (Figure 2-4 Default Phone Book Entry) is
displayed.  The NAME field on this screen should read
DEFAULT.  If this screen does not appear, press 
 until
you return to the Main Menu, and try again from step 3.
     
Figure 2-4   Default Phone Book Entry
8. Press 
.  This moves the cursor from the NAME field
to highlight the COM Ports section at the bottom...

2 - 6 Install the Remote Computer Software Issue 3 EliteMail VMS/EliteMail Limited
14. Press 
 or 
 to view the entire list.  If you are
using the remote connect option, press the arrow keys to
highlight your modem brand and press 
.  If you do not
see your modem in the list, and your modem is 100% Hayes
compatible, select Hayes Extended.  If you are using the
direct connect option, select Direct-Connect and press

.
15. Press 
! three times to redisplay the Main Menu.
To...

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Console Maintenance2 - 7
Figure 2-5 Adding Phone Book Entries
4. Press 
! to select the Add option.  A NEW NAME pop-up is
displayed (Figure 2-5 Adding Phone Book Entries).
5. Enter a name for the host computer and press 

.
(Usually, this is the name of the company that purchased the
voice mail system.)  The Phone Book Entry Screen is
displayed.
6. Enter the telephone number to dial to reach the host
computer.  If needed, change the login name and password...

2 - 8 Install the Remote Computer Software Issue 3 EliteMail VMS/EliteMail Limited
8. Add an additional Phone Book entry for each host computer
you plan to call. To do this, repeat step 4 through step 7.
9. When you finish, press 
! repeatedly to exit.
SECTION 4 
S
ET THE HOST MODEMThe serial interface on the EliteMail VMS/EliteMail Limited ETU has a 9-
pin RS-232 connector for direct connection to the Remote Maintenance
computer, and an RJ-11 serial port for remote connection by modem.  The
interface...

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Console Maintenance2 - 9
SECTION 5 
S
OLVE PROBLEMS 
A
FTER INSTALLATIONWhen the Remote Maintenance software is installed correctly, there
should be no visible affect during routine operation of the remote
computer.
However, if either the remote computer modem or Remote Maintenance
software was installed improperly, a variety of problems can occur when
you use the remote software. 
If the remote computer freezes for about 15 seconds 
and all keystrokes
are ignored...

Console Maintenance3 - 1
Using Remote Maintenance
 
SECTION 1 
G
ENERAL 
I
NFORMATIONThis chapter explains how to use Remote Maintenance to make a connection
with the host computer to control or change a customer voice mail system
from the remote computer.
No special action is required to load the host version of Remote Maintenance
software on the host computer. 
SECTION 2 
S
TART REMOTE 
V
ERSIONRemote Maintenance must be running on both the host and the remote
computers to make a connection...