NEC EliteMail Vms/Elitemail Limited Technician Guide

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SECTION 11  
M
ESSAGE RECEIPTSA message is received when someone listens to it, even if the person
listens only to the beginning of the message or saves the message as new
(except for dispatch message groups).
This section explains how message receipts work, how receipts differ for
message groups, and how to set up message receipts for subscribers.
The voice mail system can tell you if any messages you sent are received
by a Return receipt or Receipt...

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Here are some sample receipt summaries:
“Hugh Yale got all your messages, and left a message...”
“Sue Ying got your last message today at 1:30pm, but left no reply.”
“Sue Ying hasn’t heard your last message, but left a message...”
The Message Receipt Conversation
The system plays message receipts as part of your message stack for new
messages. If you are using message receipts, you hear them before you
hear a reply from a subscriber or at the end of...

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If someone opens a dispatch group message and saves it as new,
the system does not send a message receipt. For dispatch
messages, the system sends a message receipt only after someone
listens to the entire message (and it becomes an old message).
Control Message Receipts
You can control the message receipts a subscriber hears. You can
set defaults for each new subscriber message receipt by entering
access codes in the Access field on Application...

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Avoid the following:
•X and Z. The system automatically marks every message with
return receipt requested.  Subscriber can’t cancel the request. 
•Z only. The system plays receipt summaries and return
receipts for each message, resulting in redundant receipts.
Always add the B code when you use Z.
Leave Messages
Each time you leave a message for a subscriber, guest, or message
group, the system lets you review any messages you already sent to that...

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If the Action field is Take-msg, the system takes a message from any
caller who is routed to the box and passes through the Transfer and
Greeting sections of the sequence. For example, if call transfer is active
for a subscriber, the voice mail system first tries to transfer a call to the
telephone number listed. If the line is busy or unanswered, the system
plays the applicable greeting, then takes a message.
Figure 9-14   Message Taking Fields on...

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The settings of many of these fields affect other aspects of the system
performance, such as the liveliness of the system conversation or the
amount of disk space used. You may need to adjust these fields to meet
particular application requirements or optimize system performance.
Figure 9-15 Message-Taking Fields on Application Screen Page 6
Maximum Message Life
Use this field to set the maximum time (in days) that the system
retains a new...

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Max screening recording
When the system screens a call, an outside caller is asked, 
“Whom
may I say is calling?”
 This field sets the maximum time, in seconds,
that the system records a reply to that question. For details, refer to
Chapter 2 Section 2 Call Transfer on page 2-11 and Section 3
Screen Calls on page 2-16. The default value is 6 seconds. 
Skip back time on #
Use this field to control how many seconds the system moves
forward or...

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Beep on Record?
When this field is Yes, the system plays a beep after requesting a
caller to leave a message to tell the caller when to begin speaking.
Disk full warning at         mins left
Use this field to control when the system warns subscribers that disk
space on the voice mail system is getting low. When the message
storage available on the system is equal to or less than the number
of minutes specified in this field, subscribers are asked...

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Hold/Archive msgs
Use this dual field to control how long the system stores messages
that are heard. Hold controls old messages. Archive controls
archived messages (messages that the subscriber has saved). 
The default values are 0/2.  Old messages are stored until midnight
on the day they are first heard, while archived messages are held for
two days after they are saved. You can archive a message more than
once. Each time an old or archived...

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Send Msg Urgent?
Use this field to control whether or not messages left by outside
callers should be marked urgent. Urgent messages are heard first in
a subscriber message stack. Three values are allowed:
After Msg
Use this field to control what follow-up action the system takes after
taking a message. The possible actions are:
G Go to system ID
H Hangup 
O Transfer to operator
R Restart 
S Say good-bye
T Take a Message
Refer to Appendix B Action...