NEC EliteMail Vms/Elitemail Limited Technician Guide

14 - 4 Public Interview Box and Public Messages Issue 3 EliteMail VMS/EliteMail Limited
SECTION 5 
M
ESSAGES FROM THE 
P
UBLIC INTERVIEW 
B
OXSubscribers who have access to public messages, hear any message left
in the Public Interview Box after they check all new messages. 
Each set of responses to the Public Interview Box questions is stored as a
single message. A beep is recorded between each response in the
interview. You do not hear the original interview questions when you hear
the replies. If a...

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Reference 14 - 5
SECTION 6 
S
ET PUBLIC MESSAGE 
F
IELDSRefer to Figure 14-2 Application Screen Page 6, with Public Message
Fields. Line 51 has fields that control the Public Interview Box.
 
Figure 14-2   Application Screen Page 6, with Public Message Fields
Public Hold/Archive msgs
This dual field indicates how many days to hold old public messages
and archived public messages. With 0
 in the Hold
 field, an old public
message is deleted at midnight on the day it...

14 - 6 Public Interview Box and Public Messages Issue 3 EliteMail VMS/EliteMail Limited
Also Refer To:
Chapter 6 Interview Boxes
Chapter 9 Section 1 Message Types on page 9-1
Chapter 9 Section 10 Message Playback on page 9-31
Chapter 11 Opening Greeting
Chapter 12 Operator Box
Chapter 13 Port Applications
Chapter 15 Recording Voice Fields
Chapter 17 Schedules 

Reference15 - 1
Recording Voice Fields
 	
A voice field on a system screen allows access to a recording. The System
Manager accesses voice field recordings at the console. Subscribers can
access some voice fields by telephone. Voice field recordings include:
prompts, recorded names, greetings, introductions, and interview questions.
Each recording is stored in a voice field if the recording is made at the console
or by telephone. 
This chapter describes how to make recordings in voice fields at...

15 - 2Recording Voice Fields Issue 3 EliteMail VMS/EliteMail Limited
Many voice fields throughout the system store recordings by the System
Manager or individual subscribers, such as voice names, individual
greetings, or group voice names.
SECTION 2 
H
OW VOICE FIELDS 
A
RE DISPLAYEDIf a voice field contains a recording, it displays a number (e.g., :5 or 0:05).
The number indicates how many seconds the recording lasts. In a voice
field large enough for only two characters, recordings lasting longer than...

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Reference 15 - 3
Most prompts recorded in the system voice are displayed on the Voice
Prompt Editor Screen. 
The Voice Prompt Editor has a prompt set for each language installed. A
prompt set is a group of prompts relating to a specific part of the
conversation. The prompts the system plays when an outside caller
reaches a subscriber voice mailbox are stored in the MB-Message Box
prompt set. 
To move around the Voice Prompt Editor Screen:
Press 
Move to the...

15 - 4Recording Voice Fields Issue 3 EliteMail VMS/EliteMail Limited
If you decide to record part of the system conversation, remember that the
voice mail system is often the first contact people have with your
organization. The quality of the system recordings (the volume, tone,
clarity, and timing) reflects the image of your organization. You should
verify that the recordings are easy to understand, and sound friendly and
professional.
To make high-quality recordings, follow these tips:
Record in a...

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Reference 15 - 5
Establish a Local Connection
To change any other voice field recording, use a telephone near the
console, so you can speak into the telephone and reach the console
keyboard at the same time: 
1. Call the system. Monitor the port status found in the upper-left corner
of the screen. Watch for the port taking the call. (If the system has
more than 12 ports, press 	
-
5 to view the port status for the addi-
tional ports). The system displays...

15 - 6Recording Voice Fields Issue 3 EliteMail VMS/EliteMail Limited
Listen to the Recording
After you make a recording, listen to it to verify that it is correct.
1. If necessary, establish a local connection.
2. Move the cursor to highlight the voice field containing the recording
you want to hear.
3. Press 
0.
SECTION 6 
C
HANGE OPENING 
G
REETINGTo change an opening greeting, you can make the recording from any
telephone without using the console.
1. Plan the recording.
2. Call the system and sign...

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Reference 15 - 7
Copy a sound file to a voice field:
1. Sign in to the system and highlight the voice field where you want to
copy the recording.
2. Press 
. The system displays the Command Menu.
3. Press 	
 to Copy.
4. Press ! for Into current field.
5. Enter the filename of the sound file, and press 	
. 
If you are copying the recording from a floppy disk, remember to begin the
filename with the drive letter (A: or B:). After the recording is...