NEC EliteMail Vms/Elitemail Limited Technician Guide

15 - 8Recording Voice Fields Issue 3 EliteMail VMS/EliteMail Limited
11. The system asks if you want to replace or append to the current voice
field recording.  Press / to append. After the recording is appended,
the voice field displays how many seconds the complete recording
lasts.
12. Repeat these steps if you want to add another recording.
Append a Beep
The system is shipped with a prerecorded beep that you can append to the
end of any recording. This is useful when the Beep on record
? field on...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 15 - 9
5. Enter SILENCE, and press 	
. The system asks if you want to
append or replace the prompt.
6. Press / to append the silence or press 8to record only silence in
the field. The voice field displays how many seconds the recording,
including the silence, lasts.
7. Repeat these steps if you want to add another half second of silence.
SECTION 9 
D
ELETE A RECORDING 
IN A VOICE FIELD 
1. Sign in to the system and highlight the voice field for...

15 - 10Recording Voice Fields Issue 3 EliteMail VMS/EliteMail Limited
Also Refer To:
Chapter 11 Opening Greeting
Chapter 12 Operator Box
Chapter 13 Port Applications
Chapter 14 Public Interview Box and Public Messages
Chapter 17 Schedules
EliteMail VMS/EliteMail Limited Voice Mail User Guide #750178-0 

Reference16 - 1
Reports
 	
The voice mail system can provide a great deal of information about your
organization incoming and outgoing telephone calls. You can use the
information to help make decisions about your organization, such as staffing
levels, productivity, and your telephone hardware needs. 
The voice mail system provides the following reports:
Usage Reports 
Directory Reports
Busy Ports Report
Call Log
Error Log
You can view reports, print them on a printer connected to the voice...

16 - 2Reports Issue 3 EliteMail VMS/EliteMail Limited
The system can store a file for each of the last 365 days, but to conserve
disk space you should set the value in the
 Call Report Aging field to no
more than 31 days. 


If you choose a start date for a report that is earlier than the number of days
in the
 Call Report Aging field, the report covers only the number of days in
the field. Always check the top of the report to find the actual start and stop
dates for the report.
SECTION 2 
U
SAGE...

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Reference 16 - 3
The bar graph report for the entire system shows the percentage of
each hour that the voice mail system ports were in use. Refer to
Figure 16-3 Sample System Usage Bar Graph Report. This
percentage equals the number of minutes the ports were busy,
divided by the number of minutes they could have been busy. The
number of minutes they could have been busy equals 60 minutes
times the number of ports on the system.
Figure 16-3   Sample System Usage Bar...

16 - 4Reports Issue 3 EliteMail VMS/EliteMail Limited
A usage table for the entire system shows, for each hour of the day,
the total number of calls answered by each system port, and the total
number of minutes the calls lasted. Refer to Figure 16-5 Sample
System Usage Table Report. The report also includes grand totals for
day, night, and an entire 24-hour period.


For reports,
 DAY refers to the hours between 6:00am and 6:00pm,
and
 
NIGHT refers to the hours between 6:00pm and 6:00am.
+...

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Reference 16 - 5
SECTION 3 
D
IRECTORY REPORTSDirectory reports show you the structure of the system, its subscribers,
System IDs, message groups, and numeric directory assistance. You can
run the report for everyone enrolled in the system, for all Extension # IDs,
for message groups, or for numeric directory assistance. 
Subscriber Report
The Subscriber Report
 lists each subscriber and guest enrolled in
the system. Refer to Figure 16-6 Subscriber Report. The...

16 - 6Reports Issue 3 EliteMail VMS/EliteMail Limited
   
Figure 16-7   Extension List Report
The Extension List uses these codes:
YYes
NNo
X A telephone extension that matches subscriber Extension # ID
A Await Answer call transfer 
R Release call transfer 
W Wait for Ringback call transfer
In the transfer 
Options field, the report uses the voice mail system
standard transfer and screening option codes. For details on the
codes, refer to Chapter 2 Section 2 Call Transfer on page 2-11 and
Section 3...

EliteMail VMS/EliteMail LimitedIssue 3
Reference 16 - 7
When listing groups owned by an individual subscriber, the report
includes open and private groups.
Figure 16-8   Group List
Group Membership
Lists all members of a group. Refer to Figure 16-9 Group
Membership. It also includes the last time a message was sent to the
group, and when each member heard the last message.
Figure 16-9   Group Membership
Subscriber Membership 
Lists all message groups on the system that a subscriber or guest is
a member...