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Mitel Voice Processing Solutions Installation And Service Manual
Mitel Voice Processing Solutions Installation And Service Manual
Here you can view all the pages of manual Mitel Voice Processing Solutions Installation And Service Manual. The Mitel manuals for Communications System are available online for free. You can easily download all the documents as PDF.
Page 381
LOCI File: when VoiceMemo is running there are two possibilities: the link is up or the link is down.When VoiceMemo is booted, the PMS system integration software starts with the assumption the link is up.If the VoiceMemo system sends any data over the Iii to the ~S/Encore PMS system and it is not eCkn0Wledged Within tW0 .SCCOnds, the data is resent for amaximumoffourtimes. Ifsti.urlo acknowledgement, the VoiceMemo system considers the link down and logs it.At any fi~turc time if the l3WErxore PMS system...
Page 382
file.Data logged by hismwi starts with ‘HISh4WI:’ in the CDR file. Data logged by hisinit starts with %isinit: * in the CDR file. Data logged by hisresync starts with ‘MSRESYNC:. in the CDR file. To log diagnostics for HIS/Encore PMS integration with the Call Detail Recorder, complete the foIlowiIlg.From the console main menu triter (S) System Maintenance then enter (V) Call Detail Recorder then enter (C) ConKguns CDRFor Host lines, make sure line zero is configured. For EVMON Host lines, the selected...
Page 383
Messages logged at this level are logged for link and program level diagnostics. This level of diagnostics should not run on an unmonitored system.The CDR data logged is of a large quantity and may causeproblems with disk utilization. Some of the error messages logged arc followed by task aborts. These messages are identified below by XII additional comment line bracketed with asterisks.Any of the tasks below may abort, either during a system boot or while the system is in full operation.Only the tasks...
Page 384
(Normai operation) This data is logged when hissnd is actively sending or hisrcv is actively receiving a message from the PMS system when a got send MW command is delivered.The message can not be directly sent out overthe link and is saved until the link becomes idle.Once idle, tke Mw status command is sent out and the entry is removed from the saved message state.At mst one MW update can be held at any one time. This is because the mwla is not replied to until the MW status message is sent out,...
Page 385
This data is logged when hissnd is started without a port first parameter.?ne +hyatt is the optional setting that tells the software to interface to an Encore PMS system at 1200 baud.Without the setting, the software assumes to interface to a HIS PMS system at 2400 baud. “hissnd: Bad RS232 port name” (Internal error, report condition) *Error condition causes abort, error displayed on console and task restart* This data is logged when hissnd is started with an undefined port parsme&. “hissnd: Unable to...
Page 386
“HISRCV: Checked out mailbox (x)” (Normal openltioIl) This data is logged when the PMS system sends valid data to change the configuration of mailbox (x). The changes to the mailbox are FCOS, password, name recording, greeting #l and messages. The changes to the mailbox are complete. “HISRCV: Swapped mailbox (x) with Q)” (Normal operation) This data is logged when the PMS system sends valid move mailbox data to move source mailbox (x) todestination maiibo~ (y). Destination mailbox (y) is also swapped...
Page 387
(Check VoiceMemo system configuration, Configure PMS integration) This data is logged if VoiceMemo reads nonconfigured or invalid data configured for the PMS integration in the EECO OAA record. “HISRCV: No check out or bad configuration” (Check VoiceMemo system configuration, Configure PMS integration) This data is logged if VoiceMemo reads nonc~nfigured or invalid data configured for the PMSintegration in the EECO OAA record. “EUSRCV: Unable to lock source mailbox (x)” (Internal error, report...
Page 388
(Internal error, report condition) This data is logged when hisrcv is unable to swap the source and &e d&nation mailbox records during amove mailbox. This message follows the specific reason listed above listing the level of the failure in the swap. “HISRCV: Invalid FCOS request (f)” (PMS system error) This data is logged when hisrcv receives an invalid FCOS value in a modify FCOS message seat by the PMS system.“HISRCV: Received an = send ” (Link failure, test link protocol using data scope) This...
Page 389
(Normal operation) This data is logged when hisrcv reads a good cheek-in or check-out packet from the RSU2C serial port. “HERCV: Received a Message Waiting Stat& (Nonnal operation) This data is logged when hisrev reads a good message waiting status packet from the RS232C serial port. “HISRCV: Received a Move Mailbox” (Normal operation) This data is logged when hisrcv reads a gcod move mailbox packet from the RS232C serial port. “HISRCV: Received a Modify FCOS” (Nod operation) This data is logged when...
Page 390
“HTSRCV: Request MW for mailbox (x)” (Normal operation) This data is logged if a valid check-out packet with an extension number that lead to a good mailbox was received.And if the current configuration in hismenu for the check-out packet is configured to delete all messages in the mailbox.A message is sent to the mwla to eventually nturn to bissnd turn off this station numbers message waiting.“HISRCV: Ignored bad start character, HEX (h)” (Link failure, test liuk protocol using data scope) This data...