Lucent Technologies CentreVu Visual Vectors Release 8 User Guide

							  Using Framework and Navigator CentreVu Visual Vectors User Guide Release 8
Accessing objects in your Call Center World3-9
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2From the File menu in Navigator, or by using the Navigator toolbar, 
select New to add an object, Copy to copy an object to paste later, 
Delete  to remove an object, Rename to change an objects name, or 
Properties to see an objects properties.
Result:  If you selected:
• New CMS — the New CMS Server window opens for you to 
specify the parameters of a new server.
• New ScratchPad — the New ScratchPad window opens for you to 
specify the name of a new off-line folder.
• New Vector — the New Vector window opens for you to specify 
the name. This feature can create a new on-line vector that 
contains one Stop step or an empty off-line vector.
• Copy — the selected object is copied. You may paste it into an 
allowable container.
• Delete — the selected object is removed.
• Rename — the Renaming object window appears with the objects 
name highlighted for editing.
• Properties — the Properties window for the selected object opens. 
Some fields may be editable; others are for display only.
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3Complete entries on the New, Rename, or Properties window (as 
applicable) and select OK.
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							  Using Framework and Navigator CentreVu Visual Vectors User Guide Release 8
Connecting to a CentreVu CMS Server3-10
............................................................................................................................................................................................................................................................Connecting to a CentreVu CMS Server
PurposeYou can use the Connect menu item or toolbar button to log into a CMS 
server. 
Connection typesFrom 
CentreVu Framework, you can connect to one or more CMS 
server(s) in either of the following ways. Note that you are limited to one 
instance of a login ID per server.
Existing CMSA valid CMS login ID and password is entered in the Connect to server 
window. Once you select a server and OK, the CMS connection is 
established automatically. If the connection is broken or dropped while you 
are working with tools, you will be prompted to save on-line open vectors 
elsewhere.
New CMSTo add a New CMS server to your Call Center World:
1. Access the New CMS window in one of the following ways: 
•In the CentreVu Framework window, select Connect from the 
File menu or the toolbar, and then select New CMS  in the 
Connect to server window.
• In the Navigator window, highlight Call Center World in the left-
hand pane, and then select New CMS from the File or context 
menu.
2. Type the hostname or IP address of a CentreVu CMS/Visual Vectors 
server in the Server Network Address box. Type a valid Login ID  and 
Password for the server in this window.
3. Select OK. 
						

							  Using Framework and Navigator CentreVu Visual Vectors User Guide Release 8
Connecting to a CentreVu CMS Server3-11
Connecting to a server in
your Call Center WorldTo establish a CMS connection if the server exists in your Call Center 
World, complete the following steps:
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1Select Connect from the File menu, or click the Connect button on the 
toolbar.
Result:  The Connect to server window opens.
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2Enter your CentreVu CMS login ID in the Login ID text box.
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3Tab to or click in the Password text box.
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4Type your CMS password in the Password text box.
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5Select a CMS server in you Call Center World from the drop-down list.
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6Select the Connect button.
Result:  A status message indicates that the software is connecting to 
the CMS server.
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							  Using Framework and Navigator CentreVu Visual Vectors User Guide Release 8
Connecting to a CentreVu CMS Server3-12
Connecting to a new
CMS serverTo establish a CMS connection if the server is not in your Call Center 
World, complete the following steps:
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1Select New CMS from the File  menu in the CentreVu Framework 
window.
Result:  The New CMS window opens.
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2Type the hostname or IP address of a CentreVu CMS/Visual Vectors 
server in the Server Network Address box. 
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3Enter your CentreVu CMS login ID in the Login ID text box.
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4Type your CMS password in the Password text box.
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5Select OK.
Result:  If the CMS server you entered:
• Exists and can be connected to — a new CMS object will be 
added to your Call Center World and you will be connected to this 
new server.
• Doesnt exist or cannot be connected to — an error message will 
be displayed showing the cause of the failure. 
Go to step 2.
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							  Using Framework and Navigator CentreVu Visual Vectors User Guide Release 8
Selecting and Running Navigator3-13
Selecting and Running Navigator
............................................................................................................................................................................................................................................................Overview
PurposeThis section introduces you to Navigator window features as they appear 
both before and after connecting to a 
CentreVu CMS server. Follow the 
instructions to — among other tasks — make menu selections, activate 
toolbar options, read status indicators, use windows, and enter values in 
input fields.
In this sectionThis section includes the following information:
• Basic Navigator window features
• Using Navigator window features. 
						

							  Using Framework and Navigator CentreVu Visual Vectors User Guide Release 8
Basic Navigator Window Features3-14
............................................................................................................................................................................................................................................................Basic Navigator Window Features
OverviewThis section describes the features of the Navigator window.
Navigator windowThe following figure shows the Navigator window:
System menu boxA common Microsoft Corp.Windows convention. The system menu box 
enables you to perform Microsoft Corp.Windows operations, such as 
closing the current window or application. 
Title barA common Microsoft Corp.Windows convention. The title bar shows the 
name of the application. 
Maximize, minimize and
close buttonsA common Microsoft Corp.Windows convention. The buttons adjust the 
size of the current window or close it.  
						

							  Using Framework and Navigator CentreVu Visual Vectors User Guide Release 8
Basic Navigator Window Features3-15
ToolbarThe toolbar contains buttons for quick access to specific features of the 
application. When you move your cursor over a toolbar button, a tooltip 
displays with a brief description of the command the button performs.
The default toolbar buttons are as follows: 
Button Function
Up One LevelHighlights the “parent” object of the selected object in the 
left pane, displaying the parent objects contents in the 
right pane.
New Creates a new object on the CMS server (or your PC 
ScratchPad).
Delete Removes an object from the CMS server (or your PC 
ScratchPad).
Rename Shows Renaming object window and enters the editing 
mode for the name of the selected object.
Properties Accesses the Properties window for the selected object.
Undo Undoes the last action performed in this Navigator 
session, up to four previous actions.
Redo Redoes the last action that was undone in this Navigator 
session, up to four previous actions.
Cut Removes the selected object and saves it to be pasted 
later.
Copy Makes a copy of the selected object to be pasted later.
Paste Pastes the object that was previously cut or copied.
Details Changes the information displayed in the right pane for 
objects selected in the left pane. Details view is the 
default, showing one row for each object contained in the 
object selected in the left pane. Each row contains 
columns for the objects Name, Number, Type, and your 
read/write Permissions for it.
List Changes the information displayed in the right pane for 
objects selected in the left pane. List view shows one 
named icon for each object contained in the object that is 
selected in the left pane.
Help Contents Opens the Help Topics window, and displays the table of 
contents.  
						

							  Using Framework and Navigator CentreVu Visual Vectors User Guide Release 8
Basic Navigator Window Features3-16
Status messagesVisual Vectors may display any of the following messages.
Menu barThe menu bar identifies the four menus that are available after you log into 
a CMS server: File, Edit, View, and Help.This message 
…Displays when …
Starting tool... A Visual Vectors window is opening. Framework is 
locked during this time. 
Looking for items 
to Connect...Framework is searching your Call Center World for CMS 
servers. 
						

							  Using Framework and Navigator CentreVu Visual Vectors User Guide Release 8
Basic Navigator Window Features3-17
File menu windowThe following figure shows the file menu in the Navigator window:
File menu items The File menu has the following items.
New  Creates a new object on the CMS server (or your PC ScratchPad).
Delete  Removes an object from the CMS server (or your PC 
ScratchPad).
Rename  Shows Renaming object window and enters the editing mode for 
the name of the selected object.
Properties  Accesses the Properties window for the selected object.
Close  Closes the Navigator tools window. 
						

							  Using Framework and Navigator CentreVu Visual Vectors User Guide Release 8
Basic Navigator Window Features3-18
Edit menu windowThe following figure shows the edit menu in the Navigator window:
Edit menu itemsThe Edit menu has the following items.
Undo  Undoes the last action performed in this Navigator session, up to 
four previous actions.
Redo  Redoes the last action that was undone in this Navigator session, 
up to four previous actions.
Cut  Removes the selected object and saves it to be pasted later.
Copy  Makes a copy of the selected object to be pasted later.
Paste  Pastes an object that was previously cut or copied.